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Beresford Residential

Agent rating: 4.6 out of 5.0 based on 18 ratings. This website contains 18 user reviews of Beresford Residential.


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Agent Information

Beresford Residential

A leading independent estate agent committed to offering a first class client experience. We offer residential sales, lettings and property management and are full members of ARLA, NAEA and The Property Ombudsman.
We provide an unrivalled honest and professional service that is tailored to the individual needs of our clients and delivered by friendly, experienced and qualified staff.

Offices / Branches

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  • Review Stats
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  • Staff Members
  • Complaints Procedure
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Overall Customer Rating

4.61 out of 5.00

  • 17 recommend
  • 1 disapprove

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Customer Reviews

  1. A 4-star review by 'Matthew Walker' 3/2/2012

    Branch:
    91 Acre Lane
    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? Yes

    Very quick turnaround in finding a tenant. Rates seem high but worth paying the extra for level of service.

    Was this review helpful? Yes

     

  2. A 5-star review by 'Kal Patel' 2/2/2012

    Branch:
    91 Acre Lane
    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? Yes

    All staff were pleasant to deal with, Craig came across particularly knowledgable about the area and market. Process was smooth from start to finish. Far more reliable than their competitors in the area and I would certainly recommend their services.

    Was this review helpful? Yes

     

  3. A 4-star review by 'Di Thomas' 2/2/2012

    Branch:
    91 Acre Lane
    Services:
    Lettings (as a Landlord)
    Staff Member
    Craig Wildy
    Staff Member
    Lucy Beresford
    Experience:
    Would you use the agent again? Yes

    A

    Was this review helpful? Yes

     

  4. 1
    person found
    this helpful.

    A 1-star review by 'Andy' 31/1/2012

    Branch:
    91 Acre Lane
    Services:
    Sales (Prospective customer)
    Experience:
    Would you use the agent again? No

    My impression of this agent (from the other reviews) is perhaps that they are very good at dealing with the vendors and giving the impression that they are providing a highly proffessional service. As a potential buyer I found them by far the rudest and most unhelpful agency I have yet dealt with. They were incredibly difficult to contact and once I succedeed they were fairly unpleasant and did not seem to be willing to make any effort whatsoever.

    As a recent vendor I would have been horrified if I had found out how effective this agency was as turning potential buyers away! Definitely not recommended.

    Was this review helpful? Yes

     

  5. 1
    person found
    this helpful.

    A 5-star review by 'Adam' 23/1/2012

    Branch:
    91 Acre Lane
    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? Yes

    Beresford was first class, they got someone stright away well done

    Was this review helpful? Yes

     

  6. 1
    person found
    this helpful.

    A 4-star review by 'Chris Wiles' 19/1/2012

    Branch:
    91 Acre Lane
    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? Yes

    I've found Beresford very helpful and responsive to my queries. Because it is a small office it is easy to deal with the right people right away. It look a little longer to let my property than they first indicated and i didn't get the initial price they quoted so maybe they could improve on the marketing side, but this is a small criticism.

    Was this review helpful? Yes

     

  7. 1
    person found
    this helpful.

    A 5-star review by 'Pam' 2/1/2012

    Branch:
    91 Acre Lane
    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? Yes

    Excellent service - could'nt be better. Delivered every time they said they would and got back every time. I was never left guessing what was happening, always got feedback and they were realistic about everything. I would recommend Beresford Residential to anyone wanting to let their property. Both Craig and Lucy are true professionals. Definitely got a 5 star service from them.

    Was this review helpful? Yes

     

  8. 1
    person found
    this helpful.

    A 5-star review by 'H' 9/11/2011

    Branch:
    91 Acre Lane
    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? Yes

    Everyone at Beresford Residential was professional and very helpful. There were no problems with the process and from the perspective of someone new to letting properties I needed a fair amount of support in knowing what to do. An efficient personal and not too bureaucratic service, which is rare. Many thanks.

    Was this review helpful? Yes

     

  9. 1
    person found
    this helpful.

    A 5-star review by 'Nic' 7/11/2011

    Branch:
    91 Acre Lane
    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? Yes

    Great service, very prompt at replying to emails, rented the flat quickly and wouldnt hesitate to use again

    Was this review helpful? Yes

     

  10. 1
    person found
    this helpful.

    A 5-star review by 'Richardson' 6/11/2011

    Branch:
    91 Acre Lane
    Services:
    Sales (as a Buyer)
    Experience:
    Would you use the agent again? Yes

    I wanted to view the appartment but the vendor was away.Craig asked Adam to show me around between appointments in the communal area.This was then viewed by my son and we purchased the following am full asking price

    Was this review helpful? Yes

     


 
  1. 1
    person found
    this helpful.

    A 5-star review by 'SophieM' 12/10/2011

    Branch:
    91 Acre Lane
    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? Yes

    Very impressed with service overall - no problems, generally professional, efficient and pleasant to deal with. I feel we made the right choice.

    Was this review helpful? Yes

     

  2. 1
    person found
    this helpful.

    A 5-star review by 'Wendy' 3/10/2011

    Branch:
    91 Acre Lane
    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? Yes

    Beresford has been very helpful as a full managing agen tfor the let of our property. As we are temporarily living abroad, we have had to rely on Beresford to be on call for all issues and they have delt with anything that has come up professionally and proficiently. We are thankful that in our unusual circumstances we have found and agency that communicates so effectively with both ourselves and the tenants.

    Was this review helpful? Yes

     

  3. 1
    person found
    this helpful.

    A 5-star review by 'Joe' 2/10/2011

    Branch:
    91 Acre Lane
    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? Yes

    Top service!
    Friendly, professional & incredibly efficient.
    Highly recommended.

    Was this review helpful? Yes

     

  4. 1
    person found
    this helpful.

    A 5-star review by 'Anna Rietig' 30/9/2011

    Branch:
    91 Acre Lane
    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? Yes

    Superb service from start to finish from every member of staff resulting in sealed bids achieving an unbelievably high number of offers resulting with an incredibly high rent with lovely tenants (so far!!). I would thoroughly recommend Beresford Residential and would not hesitate to use them again.

    Was this review helpful? Yes

     

  5. A 5-star review by 'JWharton' 29/9/2011

    Branch:
    91 Acre Lane
    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? Yes

    The agents were very helpful at every stage of the process. They acted professionally, efficiently and followed our instructions. They offered the most competitive rates with a professional and friendly service. You really knew where you stood with them and they acted with integrity, which is reassuring in a sector littered with unreliable cowboys. I will definitely use them again!

    Was this review helpful? Yes

     

  6. A 5-star review by 'Satisfied Customer' 29/9/2011

    Branch:
    91 Acre Lane
    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? Yes

    No problems - tenants found quickly. Very prompt communication from the office at all times. Using a smaller estate agent makes for a friendlier, intimate and tailored service. A nice change relative to the hard sell. Thanks again.

    Was this review helpful? Yes

     

  7. A 5-star review by 'Paul22' 5/9/2011

    Branch:
    91 Acre Lane
    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? Yes

    I have used this agent for selling my 1 bed flat in Brixton- London and I have to say that I am 100% satisfy with their service. Good communication and presentation of my flat on the market. Polite, honest and reliable...

    Was this review helpful? Yes

     

  8. A 5-star review by 'V. McClure' 16/8/2011

    Branch:
    91 Acre Lane
    Services:
    Sales (as a Vendor)
    Experience:
    Would you use the agent again? Yes

    Craig was extremely helpful and friendly from the start to the end of the process despite a few hiccups (caused by our buyer) along the way. I would definitely recommend using Beresford Residential to anyone looking to buy, sell or let their home.

    Was this review helpful? Yes

     

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Agent Details for Beresford Residential



Office / Branch Address: 91 Acre Lane
Brixton
London
Greater London
SW2 5TU
 
Registered with:
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Review Statistics for Beresford Residential


Review Summary
 
Total Reviews:
18
Total Ratings:
18
First Review :
24/07/2010
Latest Review:
03/02/2012

 

Overall Review Performance
 
Recommend :
17
Disapprove :
1

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:14 Recommend:0 Recommend:2 Recommend:1
Disapprove:0 Disapprove:0 Disapprove:0 Disapprove:0

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:0 Recommend:0
Disapprove:0 Disapprove:0 Disapprove:0 Disapprove:1

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:0 Disapprove:0 Disapprove:0

Staff Members

  • Craig Wildy
  • Lucy Beresford

Agent Fees

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Complaints Procedure

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