Belvoir Lettings

Customer Reviews  (Page 1 of 9)

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FEATURED REVIEW

A 1-star review by 'blk5236' 1/9/2011
Branch:
10 Baker Street
Services:
Lettings (as a Landlord)
Experience:
Would you use the agent again? No







Possibly one of the worst lettings agents I have ever used. List of complaints includes complete lack of communication from office staff unless chased; typos in emails (couldn't even spell my name correctly); advertised property at wrong price; poor photography and no updates as to how viewings were progressing.
Perhaps the worst offence of all is that I believe my property was being used for purposes other than viewings - toilet seat was left up and dirty, body hairs in the bath around the plughole and a very dirty sink and hand towel. The agent was also spotted arriving at my property 40 minutes before viewings.
As soon as I asked for a copy of their complaints procedure and the name of their regulatory body Belvoir Stirling withdrew all advertising without consulting with me first of all.
Very underhand, unprofessional company - please do not use.
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   A 5-star review by 'Paul Buckley' 3/2/2012

   Branch:

   11 St Helens Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   We have just finished our 20 month tennancy through Belvoir having now bought a house. Our overall experice was excellent, Lee and Jenna were friendly and extremely helpful from day 1. Any issues that arose with the house with regards to maintenance were dealt with very quickly and with the minumum of fuss. Inspections were always very fairly dealth with and took place at intervals sufficeintly apart that they didnt feel intrusive. There was no kind of ridiculous check in / check out or other extortionate fees that other leeting agents such as the previous letting agency I was renting through (JSM) and in comparison with JSM I had the genuine feeling that the agents were representing both the interests of tennants and landlords rather than just the latter. This would extend to receiving deposit back (which was repaid in full) within a week of us moving out. All in all an excellent service from Belvoir.

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   A 5-star review by 'Dimitris' 1/2/2012

   Branch:

   26 HALL STREET

   Services:

   Lettings (as a Tenant)

   Staff Member

   Sinead Kaid

   Experience:

   Would you use the agent again? Yes

   I do not know how Belvoir is faring in general, but the Birmingham Central branch which I have dealt with is absolutely perfect.
   The only agents that were willing to be flexible and accommodate my need to see properties on the spot. Major Mahil, who took me for the viewings, was a perfect professional, punctual and willing.
   After choosing a property, Sinead Kaid took over and she was fantastic, things went on fast in a professional manner and as she was the first person I met in the office and didn't brush me aside when I asked to see properties the same day (as everybody else did in other offices), I am really thankful to her.
   I am really happy that I found this office after a very dissapointing day looking at Birmingham lettings agents.
   Again thanks a lot and I hope we deal in the future.

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3. 6
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   A 1-star review by 'curlyk' 20/1/2012

   Branch:

   47-48 Chapel Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   What can I say except for RUN! Unless of course you're idea of a good time is speaking to incompetent, rude & obnoxious middle aged women with a pole up their........ It may seem like a rant but the below is a summary of the complaint sent to Belvoir head office - it's been edited but hopefully you'll get the gist and if it could save only one person from the aggravation that is this lettings office then it will be worth it!

   "I was a tenant with Belvoir Rugby for over 13 months and can truly state that, though the residence was beautifully renovated, the location ideal and the... (read more)
   

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4. 7
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   A 1-star review by 'landlordhell' 20/1/2012

   Branch:

   27 Burton Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   DISHONEST, TERRIBLE, PUT YOU LIFE AT RISK FOR YEARS. STAY AWAY FROM THEM

   always been a great tenant, all rent, on time, looked after place, etc

   they fail to account for any money or payments offically, when you complain they do not respond, only to abuse you, they use cheap trademen friends of the landlord, to do botched jobs, unsafe electrics, unsanitory uninhabitable living condition, ceiling and roof caving in, along with their expensive properties, they also have propertis 'on the side' where they deal with those rogue landlord and let tghem to teants. Belvoir lettings melton mowbray are they themselves rogue agents to tenants renting out there'back properties.'
   They LIE, LIE, LIE.
   CAN NOT BE TRUSTED

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5. 7
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   A 1-star review by 'EX-CUSTOMER' 20/1/2012

   Branch:

   242 St Albans Road

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   Do not use this agent. As a landlord i have received the most unprofessional and appalling service.

   They keep your money, and are extremely unfair.

   The staff have limited knowledge, and they have to be contantsly nagged and chased for any response.

   They are not members of the property ombudsman or arla, so there is no safety net.

   I would not recommend them for lettings or sales

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6. 

   A 5-star review by 'heather elder' 19/1/2012

   Branch:

   62 John Finnie Street

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I would recommend Belvoir Lettings Ayrshire . I have had agents in the past but I must say that Peter has been more that helpful. He finds the right tenant and has given me peace of mind. It is not a case of find a tenant and hope for the best, as has happened to me in the past.
   Full marks to Peter.

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7. 6
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   A 1-star review by 'jen' 14/1/2012

   Branch:

   69 The Arches Whitworth Street West

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Completely not customer focused. They do not care about the customers. Communicate in an unprofessional manner, when made mistakes did not even say sorry. I would say the senior manager should train the staff how to behave, because for me they seem lost in what they are doing, and dont see the customer as the focus of their business. Would not be surprised if they go bankrupt, with this type of staff the future is quite sad.

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   A 5-star review by 'Roger H' 13/1/2012

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I have used Belvoir in Stratford upon Avon to let two or three properties in the Stratford upon Avon area, and have always found them excellent to deal with. They have a good tenant selection process, and handle the whole process to get the tenant in quickly and efficiently.

   We also use them to manage the properties for us and they have a good range of tradesmen to call on the resolve any issue - large or small.

   Would recommend them to everyone

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   A 5-star review by 'mark aldhouse' 9/1/2012

   Branch:

   1 Woolsey House Pump Square

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Since 2008 I have been a client with Belvoir Lettings Boston, in that time they have looked after my property and I have had over 3 trouble free years with this company. I have full management with them as I am in the British Armed Forces and often deploy overseas for many months at a time. While I am away I know the Boston team will deal with everything swiftly and professionally. They have gone above and beyond what I had expected of them in many respects and they are always polite and friendly with me and my tenants. I'm very happy with Belvoir and enjoy a very pleasant working relationship with them. I highly recommend them to anyone thinking of letting a property.

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    A 5-star review by 'Yeadon landlord' 3/1/2012

    Branch:

    12 Boroughgate

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? Yes

    Agent has carried out regular checks of property, dealt with any issues brought to his attention by either myself or tenant speedily. Very helpful when sorting out maintenance issues with a number of tradesmen available on a quick response. Office staff also very helpful and efficient. Have used a couple of other agents previously none have come up to Belvoirs standards. Glen runs a tight ship and I trust him implicitly.Feel money costs to manage the tenancy is fair as they are providing a good service.

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   A 5-star review by 'MAE' 22/12/2011

   Branch:

   Tbc

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Easy to deal with and went that extra mile to ensure my property was rented quickly and properly. I've used a few Cardiff agents but will now stick with Belvoir. They took care of everything but always kept me up to date.

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   A 5-star review by 'Kurt Neilson' 22/12/2011

   Branch:

   41 Cable House

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I'm happy with the service that I've received from Belvoir over the past 3 years. They have quickly found me good quality tenants and have managed the variety of issues that crop up from time to time very well. I do not need to worry about the property as I'm confident in their ability to ensure that it is well looked after.

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   A 1-star review by 'Maggie Smith' 22/12/2011

   Branch:

   2 Newland Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Worst Agency Ever!!! AVOID COMPLETELY NO MATTER HOW NICE THE STAFF!!!! Behind the scenes the awful and unprofessional Director sits looking for ways to rip off people whether it’s a landlord, tenant, contractor or even his own staff!
   LANDLORDS: He will bill you for work that hasn’t even been done in your rental home.
   TENANTS: He will try to rob you of any part of your deposit he can- with a well hid inventory charge slyly written into their tenancy agreement or bogus charges that he thinks “they’ll get bored and will stop trying to get back or won’t even notice we have taken it... (read more)
   

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   A 5-star review by 'C and L' 22/12/2011

   Branch:

   41 Cable House

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Liverpool Central Belvoir have been extremely helpful to my my partner and I. Due to circumstances beyond our control we were looking for somewhere to live with very short notice. We had looked with many other agents in the city but had failed to find anything suitable that was available in the time we needed. Once we contacted Belvoir regarding a property we had seen advertised, they were very quick to arrange viewings for us and arrived promptly for appointment. We decided to take the property immediately as we liked it but it was clear that the agent was knowledgable about the property and... (read more)
   

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5. 2
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   A 5-star review by 'mike Williamson' 20/12/2011

   Branch:

   3 Princes Square

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I found both the principal and the negotiating team to be very professional ,proactive, positive and client orientated
   All the administration was handled in an efficient but unobtrusive manner with detailed explanation where required
   In all a first class service
   I would not hesitate to recommend them to anyone and certainly intend to use them again myself

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6. 4
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   A 5-star review by 'N Vernon' 18/12/2011

   Branch:

   41 Cable House

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I've rented through Belvoir for over 3 years now and they are superb, always professional and go out of their way to help. I would recommend them to anyone looking for a hassle free renting experience.

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   A 5-star review by 'jwilts' 16/12/2011

   Branch:

   38 Vicar Street

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I approached becoming a Landlord with a level of trepidation just over two years ago and those concerns remained with me until I found Belvoir at 38 Vicar Street, Falkirk. From the very outset, they impressed me with their high level of professionalism, very helpful assistance at all times and courtesy. Since then I have had every reason to feel that my affairs are in good hands and be glad I found them. I would happily recommend them to any landlord with property in their area.

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   A 5-star review by 'Mr Wheeler' 16/12/2011

   Branch:

   62 John Finnie Street

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   After a bad experience with another landlord I emailed six letting agents for my two property,s to be managed.

   Peter Battison of Belvoir Ayrshire replied promptly, quickly understanding the clients requirements. After an initial meeting at his office the management for both property,s was taken over by Belvoir.

   Understanding clients needs, prompt response, regular itemised statement of accounts and liaison with third party,s on my behalf = total customer satisfaction.

   Being based in London, i need a professional service and have no hesitation in recommending Belvoir of Ayrshire.

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   A 5-star review by 'David Hall' 14/12/2011

   Branch:

   62 John Finnie Street

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Peter Battison of Belvoir Ayrshire is extremely helpful and professional. He found excellent tenants shortly after placing our property with him where other local letting agents had failed to even show prospective tenants the property let alone let it out.
   This is our first experience of letting property and we would not hesitate to recommend Belvoir Ayrshire and Peter Battison to anyone. He continues to give good advice, is in regular contact with us and always returns phone calls promptly.

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    A 5-star review by 'M Nasr' 14/12/2011

    Branch:

    41 Cable House

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? Yes

    Excellent service.

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   A 5-star review by 'AJM Properties' 13/12/2011

   Branch:

   157 Castle Road

   Services:

   They manage our building

   Experience:

   Would you use the agent again? Yes

   Always a great service from Zoe & her team. Nothing is ever too much trouble.

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   A 5-star review by 'Ruzanna' 13/12/2011

   Branch:

   157 Castle Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I had a very frustrating experience with letting agents until giving a call to Belvoir. These guys were great from the very beginning till now. Good service, openness, friendly staff, timely follow up, customer centric approach. Hope they will continue in the same way!I would recommend them .

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3. 2
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   A 5-star review by 'Kevin Marshall' 13/12/2011

   Branch:

   41 Cable House

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Excellent service, easy to understand statements. Good at keeping landlords updated.

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   A 5-star review by 'Brendan Butler' 12/12/2011

   Branch:

   41 Cable House

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Overall a great service. The team are always williing to help in all aspects of the management of my property.

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   A 5-star review by 'Cara' 8/12/2011

   Branch:

   41 Cable House

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Excellent communications and very customer centeric. They get the job done well. Have used them on many occasions and they have never let me down.

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   A 5-star review by 'Bob MacDonald' 8/12/2011

   Branch:

   27 Shardlow Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Belvolir Lettings Derby were good in that they did not hassle you their fees were well in line with others they did their inspections as per contract and always found the person doing the inspection very helpful and pleasant. What contact I did have in relation to any problems were always dealt with and there were no long term issues.

   On speaking to colleagues who rent properties from other letting agents I discovered that I was fortunate in having a professional letting agency who listened and never once tried to fleece you.

   I would recommend this agency to any one who is looking to rent as a tenant/

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   A 5-star review by 'Joanne Hancock' 6/12/2011

   Branch:

   34 Leicester Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I was a tenant with this company for 2 years and from the moment I called them about a property I was interested in their customer service was excellent, I had never rented a property before and they gave me all the advice and direction I needed. .Everything was easy with them nothing seemed a problem and this made me feel completly at ease and completly different from some of the horror stories I have heard about other local letting agents.
   Their start up package/paperwork was very comprehensive and gave fully detailed information about things like council tax,utiliy companies etc taking... (read more)
   

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   A 5-star review by 'Lucy' 6/12/2011

   Branch:

   12 Boroughgate

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I have used Belvoir Lettings in Otley for 5-6 years now. Right from the beginning Glenn has done a fantastic job in making my life as easy as possible to rent my house out. He has continually made sure I have good quality tennants who pay the rent on time and keep my property in good condition. Glenn has helped me organise repairs to the house without me needing to come up to Leeds everytime something needs sorting and as I live in Essex this is a massive help. Now he has a bigger team to help him, everyone I deal with is friendly, helpful and polite. It is a rarity to meet such a great team at a Lettings Agents, before Glenn and Belvoir I was on the verge of selling my house as it was such an inconvenience trying to rent it out. I couldn't be happier with the service they offer, they are worth every penny of my management fee. Long may they continue to such a fantastic job for me. I would highly recommend.

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   A 5-star review by 'Beni Fitz-Claymont' 5/12/2011

   Branch:

   450 High Street

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? Yes

   We are about to move to Lincoln because of my husbands job from Swindon. I visited every agent in Lincoln and these guys were the best by a million miles. They actually cared about what I wanted and whilst they didnt eventually get me the house we will move to, I wish they did, because they cared.

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    A 5-star review by 'william mcgowan' 4/12/2011

    Branch:

    62 John Finnie Street

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    I leased the above property from belvoir lettings in kimarnock over a year ago, from the start the agent Mr Peter Battison made the whole letting process as relaxing as possible, he was very informative and very easy to to deal with in a professional manner, During our stay here at this house he attended to any reported repairs as soon as possible, He is a pleasure to deal with and his manner is second to none, I would be only too happy to let from Peter Battison and Belvoir Lettings in the future.

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