Bective Leslie Marsh

Customer Reviews

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1. 1
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   A 2-star review by 'Rachael' 7/3/2012

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   It all started very well with BLM when they wanted our deposit and first months rent paid but in the end when the giving was reversed it all went downhill over a long month and a half period. We had to chase both landlord and agency for our deposit, i found the lady who dealt with our issue polite but unable to tell me exactly why getting our deposit back took so long and why we had heard nothing from them (BML) to say when we would get it back. We had to call everytime. It was explained that staff turn over had caused this delay but to me when it comes to a large sum of money being returned to someone who gave it in goof faith, then that is no way near a good excuse for such poor customer service.

   Unsatisfactory experience would not recommend.

   Rachael

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2. 

   A 1-star review by 'Chris' 21/2/2011

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   I would strongly advice NOT to deal with these estate agents for property buying. They forced me to make an offer at an asking price by saying that somebody else had just done so. In reality this was not true and all they were trying to do was to cash in as much money as possible. Their whole approach is extremely unprofessional and they employ inexperienced and badly trained individuals without any manners.

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3. 

   A 1-star review by 'unhappytenant' 8/5/2010

   Branch:

   66 Chiltern Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   They are so inefficient; act as if they are perpetually bored to do their management job and use a contracting firm to do all property works who appears to only employ people who cannot speak English nor fix/check things.

   It took this agency (Capital Services) 3 trips to restring a blind.

   The agency could not give a monkeys.

   So lazy and disinterested.

   Warning all landlords and tenants: avoid!

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4. 

   A 1-star review by 'Jim' 19/8/2009

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   I found their service appauling, after having found a flat we liked in Notting Hill. I and a couple of friends paid the holding deposit, following this we provided references (We all have good stable jobs) and bank reports that came back well. The agents gazumped us after leaving us waiting for 2 weeks so we only had 1 week to find a new flat. Really hollow apologies too with no explanation other than 'I'm really not sure what to say'. I would not recommend anyone use these agents as they are dishonest.

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5. 

   A 5-star review by 'Claudie' 11/6/2009

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   My agent was professional and attentive at all times. He made a stressful process easy. They are the only agent to use in Notting Hill.

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