Beals Independent Letting Agents

Customer Reviews  (Page 2 of 2)

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1. 

   A 1-star review by 'UslessLaura' 3/9/2009

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   I have experiance of renting my buy to let though them, buying a house through them and also selling my house through them. The only thing I havent done is rent through them so I am very experianced in dealing with them. I'm not going to go into detail as I don't want to waste my time on them. They are the worst company I have ever dealt with. Liars, incompetant, useless idiots. To say they should be working in McDonalds is an insult to the McD staff. The wost branch is the Fareham Branch located near the town centre. They are usless they forget to collect rent. They get their friends to clean you house after it has been trashed and inform them of how much deposit money is available so you as the landlord get nothing. If you are buying you have a better chance of getting the property if you go through their mortgage advisor as the agent gets a kick back. But dont go with them, they mess you about so much it can take many months to get a mortgage offer increasing the chance of a failure. Just avoid them at all cost.

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2. 

   A 1-star review by 'Emm B' 26/8/2009

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   I dont think terrible covers the service experienced from Beals. From unexperienced staff, lying through their teeth time and time again, Beals are the s**t on your shoe of estate agents. My only hope is that landlords and future tenants do their research before letting a property via them. Disgraceful.

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3. 

   A 1-star review by 'Oliver' 21/7/2009

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   If there is a rating less than "terrible" I would have used it for this agent. The amount of lies I was told is staggering. They are nothing but cowboys. I'd love for the lettings industry to get regulated to get rid of agents like Beals.

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4. 

   A 1-star review by 'Very Unhappy Landlord' 21/2/2009

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   Using Beals is a decision I regret making. Their incompetence has been staggering and their working practices questionable. Here is a summary of SOME of the issues.

   Beals failed to notice or act upon rent arrears until the tenant was two months in arrears, and then only acted when I called. Their action was poor and required constant prompting from me. The tenant left owing 3 months rent. Beals claimed that the 2 month delay in them taking action did not affect the outcome. They blamed the issue on the account being '

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5. 

   A 2-star review by 'What do you expect from a trade?' 10/2/2009

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   The staff's knowledge and attitude were terrible. They seemed to hire mostly on extreme youth and looks, certainly not on intelligence. Every question we asked was answered with a slightly-manic giggle and "Oh, I don't know that". No embarrassment at not being prepared and no offer to find out. This was from THREE of their staff....

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6. 

   A 4-star review by 'Sam' 26/11/2008

   Branch:

   361 Bitterne Road Bitterne

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   
   
   
   
   User 'Sam' rated Beals Independent Letting Agents but did not write a review.

7. 

   A 1-star review by 'Red Renter' 9/11/2008

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Appaling agent . Messages were rarely passed on , and repairs seldom carried out . Inspections to the property were booked ,but they sometimes failed to show, meaning I had wasted a day
   I never recieved an inventory and they are claiming part of my deposit .
   I won't say too much , as I am taking them to court , as part of the flat was potentially lethal .

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8. 

   A 1-star review by 'js' 4/9/2008

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   Our experience with Beals was terrible. They were meant to be providing a fully managed service but we felt we were doing it all ourselves. Delayed messages were given to us, incorrect info on maintenance problems and no clear contact to resolve these. Things went wrong at the start with an incorrect inventory which we could never get corrected. Errors on our statements, slopy shoulders from the staff as to whos problem it was to resolve. We tried to get rid of them after 6 months but discovered their huge exit charges with a sitting tenant. Eventually we managed to get rid of them when the tenant left (who was also fed up with them). Formal complaint to a partner at the company just resulted in excusses. They did not send us inspection reports without asking and the ones we got we think were made up months after the event. The list goes on and on. In the space of 1 year I have a spread sheet of issues, phone calls and emails that is over 150 lines long. We are glad to be rid of them.

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9. 

   A 2-star review by 'Rob' 2/4/2008

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   I had a two bed house to Rent out in Hedge End Southampton. So I used Beal's who found me a Tenant very quickly.

   Unfortunately they did not manage the Tenant very well and allowed the tenant to pay cash every month and not via Standing order as was explained to me. To keep a very long story short I had this tenant in my house for two years and some months I would get the rent and some months I wouldn't. The longest I went was three months without rent. Then I got the rent in one go.

   Eventually I push Beal's out and the tenant paid me direct. Beal's were taking their full management fees!! I would not let through them again or sell a house. I would reluctantly buy a house through them. I can only hope for Beal's they no longer employ the same staff.

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10. 

    A 2-star review by 'TallPaul73' 9/10/2006

    Branch:

    361 Bitterne Road Bitterne

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    It is said that moving house is the most stressful thing you will ever do and after 12 weeks of Beals "attempting" to sell my flat I'd have to agree that this is the case.

    My story starts just after Christmas 2004. We had recently found out that my girlfriend was pregnant and decided that we should attempt to move before the baby was born. We were then living in a two bedroom flat in a nice part of town but decided that we needed a garden, more space and to be closer to our parents. Since we've been living there we had been inundated with flyers from estate agents in the area claiming that... (read more)
    

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