Barnard Marcus
based on 59 ratings. This website contains 58 user reviews of Barnard Marcus.
Agent Information
Barnard Marcus
Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater London. Additionally, as part of the Sequence group, Barnard Marcus has direct computer links to offices throughout the United Kingdom.
Offices / Branches
- Croydon - 908 London Road Thornton Heath, Surrey
- Croydon - 45 Brigstock Parade London Road, Surrey
- Croydon - 17 Selsdon Road South Croydon, Greater London
- Croydon - 12A Station Parade Sanderstead, Greater London
- Croydon - 1 Langdale Parade Mitcham, Merton,
- Croydon - 50 Lower Addiscombe Road, Greater London
- Kingston Upon Thames - 9 Coombe Road New Malden, Kingston upon Thames,
- Kingston Upon Thames - 3 The Quadrant, Epsom,
- Kingston Upon Thames - 28 High Street Ewell, Epsom,
- Kingston Upon Thames - Queensborough House 2 Claremont Road Surbiton, Kingston upon Thames,
- Kingston Upon Thames - 67 Central Road Worcester Park, Sutton,
- London - 814 High Road North Finchley, Barnet,
- London - 66-68 Shepherds Bush Road West Kensington, Greater London
- London - 31 Fortis Green Road Muswell Hill, Haringey,
- London - 345 Kentish Town Road Kentish Town, Camden,
- London - 269 Archway Road Highgate, Haringey,
- London - 172 King Street, Hammersmith,
- London - 1285 High Road Whetstone, Whetstone,
- London - 278 Old Brompton Road Earls Court, Kensington and Chelsea,
- London - 278 Old Brompton Road Earls Court, Kensington and Chelsea,
- London - 1 Holland Park Terrace Portland Road Holland Park, Kensington and Chelsea,
- London - 28 Kingsway Holborn, Camden,
- London - 53 Endell Street Covent Garden, Covent Garden,
- London - 276-278 Old Brompton Road Earls Court, Kensington and Chelsea,
- London - 235 Lavender Hill Battersea, Wandsworth,
- London - The Glassmills, Ground Floor Office, 322B King Street, Hammersmith, W6 0AX , Greater London
- London - 55 The Mall, Ealing Common,
- London - 273 Chiswick High Road Chiswick, Chiswick,
- London - 45 Turnham Green Terrace Bedford Park, Chiswick,
- London - 82 Church Road Barnes, Richmond upon Thames,
- London - 235-237 Lavender Hill Battersea, Wandsworth,
- London - 85 Rectory Grove Clapham, Clapham Old Town,
- London - 410 Garratt Lane Earlsfield, Wandsworth,
- London - 371 Upper Richmond Road West East Sheen, Richmond upon Thames,
- London - 20 Fulham Broadway, Hammersmith and Fulham,
- London - 315 Kennington Road Kennington, Lambeth,
- London - 155 Upper Richmond Road Putney, Wandsworth,
- London - 245 Wimbledon Park Road Southfields, Wandsworth,
- London - 120 Mitcham Lane Streatham, Lambeth,
- London - 248 Upper Tooting Road Tooting, Wandsworth,
- London - 31 Bellevue Road, Wandsworth,
- London - 9 The Broadway Gunnersbury Lane Acton, Ealing,
- Sutton - 9 Station Parade, Greater London
- Twickenham - 4 Parkfield Parade Feltham, Hounslow,
- Twickenham - Oriel House 26 The Quadrant, Richmond upon Thames,
- Twickenham - 3 Westminster House Kew Road, Richmond upon Thames,
- View All Branches
- Update Agent details
Barnard Marcus has not joined our 'transparent agent' scheme yet.
"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Barnard Marcus, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 2 of 2)
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by 'lucky escape' 10/7/2010
- Branch:
- 1 Langdale Parade Mitcham
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Avoid this branch.
They expect you to pay them an upfront fee to market your property, their contract is tied in for 20 weeks.
These people are unprofessional, and not good at selling properties.
This estate agent isn't registered with the National Association of Estate Agents or with The Property Ombudsman.
Was this review helpful? Yes
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by 'Daryl' 28/6/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have found Putney Barnard Marcus dishonest and lazy in their dealings. I am submitting a complaint to the Ombudsman this afternoon in an effort to reclaim approx 1000 gpb which they have lied to earn and very reluctant to even discuss.
I was looking for contact details for a Head Office but can't find any so am not sure who else has oversight over the individual branches.
Avoid them like the plague!
Was this review helpful? Yes
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1
person found
this helpful.
by 'San' 28/6/2010
- Branch:
- 9 Station Parade
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Simply rented me a property which is falling apart. Basically heating and the entry phone system is not working at all and left me for two weeks last December with a baby with no heating what so ever. Repeated lengthy letters were sent out informing the problems I am having and every time the answer was just a ball pass where they repeatedly keep saying that landloard was out of the country and waiting to here from him. Finally my washing machine broke and haven't fixed it for two weeks either. I went to the Citizens Advice bureau because I had enough with these guys and sent a letter saying that I will keep sending my laundry bills if they don't fix it immediately. The final reply was a new washing machine and a two months notice to leave the property. Avoid at all cost.
Was this review helpful? Yes
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by 'holly' 19/6/2010
- Branch:
- 1285 High Road Whetstone
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Disgusting. They viewed my home. Gave a great valuation on it. Much to my surprise, they took to telling me and buyers, that my home is ex corporation. My solicitors, and management asured me, this was certainly not the case. Still they persisted. This was to lower the price for a quicker sale. Well, lies beget lies. Nobody has seemingly informed them of this matter. They know not what they are selling. The worse thing is...... the constant lies. A disgrace to their profession. I speak of the Whetstone branch.
Was this review helpful? Yes
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by 'PD' 17/6/2010
- Branch:
- 12A Station Parade Sanderstead
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Their inaccuracies and lack of communication caused delays, additional costs and much bad feeling between myself and the property owners. It was only after the owners and myself met face to face that we realised the extent of these inaccuracies. I have written a 4 page letter to their head office listing the shortfalls in their service and deceipt. After 2 months there has been no reply.
Was this review helpful? Yes
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by 'PG' 8/6/2010
- Branch:
- 3 The Quadrant
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'PG' rated Barnard Marcus but did not write a review. -
by 'MBK' 7/5/2010
- Branch:
- Queensborough House 2 Claremont Road Surbiton
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have recently rented a property from them, Surbiton branch, and I am currently having various issues with them. Not only have they blatantly lied when I have clearly told them many times and on various occasions the reasons I wanted to move was to be able keep a pet. The lady we dealt with immediately pointed out a property and said this would be perfect for what we are looking for, wanting to keep a dog and all. Fast forward two months to the day one of the directors of the block of flats told me that there is no dogs allowed. As you can imagine my surprise with that news. I have tried to... (read more)
Was this review helpful? Yes
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by 'notbestpleased' 22/4/2010
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
Now I know why everyone hates estate agents! Mine who I won't name seemed conveniently to be always "on the other line" or "just popped out" and had to be constantly chased to get a response. Told us incorrect information that he had sorted surveys, sorted problems etc and actually lied about a couple of things (we ended up dealing with things through our solicitors!). Seemed like a nice guy when I actually got to speak to him and fair play they may be busy but I do have a very busy job so I know what it's like but there is no excuse for not passing on simple messages, making easy phone calls and sending emails, maybe the guy was very inexperienced but I will definitely never use them again and make sure noone I know does, (unless, unfortunately I have to buy a house from them again!!)
Was this review helpful? Yes
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by 'landlord' 21/4/2010
- Branch:
- 1 Holland Park Terrace Portland Road Holland Park
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Very keen when I wanted to let property. I had spent over 30K upgrading property. They found tenants and the fees we agreed prior to tenants moving was very different to that charged. Have waited over three months for
Was this review helpful? Yes
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by 'jd2eyes' 14/4/2010
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
I had my house up for sale since 3/3/10 and have never had a viewing or a courtesy call from them since. Leave messages for them there and the Croydon branch and never ever return your calls. A most awful customer service experience I have had the experience of to date.
Was this review helpful? Yes
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by 'Mr D Gray' 25/3/2010
- Branch:
- 4 Parkfield Parade Feltham
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Great service great people! The lettings team were very helpful. They found me lovely tenants within one week and agreed a good rental figure for me. I would recommend the manager Sugi to any landlord looking for a fast and professional service in and around Feltham.
Was this review helpful? Yes
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by 'rose ryan' 21/3/2010
- Branch:
- 85 Rectory Grove Clapham
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
]]
We've renamed Barnard Marcus as Ba**ard Marcus and wouldn't touch them with a bargepole ever again. About 18 months ago we viewed an empty large house for sale that needed modernisation close to Clapham Common. Our rep (sorry, Negotiator) was a shifty young man who was 30 minutes late arriving at the property both times we viewed it. The first time we met he wanted to know if we would buy a mortgage from them, which we declined. His manner and attitude became even more casual after that - a feat in itself. After seeing the house we put in an offer close to the asking price which a... (read more)Was this review helpful? Yes
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by 'Landlady' 14/3/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Incompetent. Arrogant. Rude. Unhelpful, Talk the talk and rarely walk the walk. Lots of promises that never materialise. Terrible communication skills (as in if they don't think it's worth bothering to call you back they don't).
I handed over the management of my house to them and ever since I have had to deal with my property on a constant basis. The first two months management fees were refunded on the basis they did a terrible job (in that I had to chase EVERYTHING and there were mistakes left right and centre).
Now where shall I start. The contracts were meant to be swopped over... (read more)
Was this review helpful? Yes
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by 'Will' 2/3/2010
- Branch:
- 4 Parkfield Parade Feltham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The worst estate agent I have ever used. The letting manager and staff even do not know how to send out emails. Totally disapointed. I'm sending complaint to TPO and waiting for the result.
Was this review helpful? Yes
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by 'Very disappointed' 17/2/2010
- Branch:
- 120 Mitcham Lane Streatham
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I invited Barnard Marcus to come and value my house with a view to put it on the market. They made the appointment originaly for 7 p.m but rung to change it to five o'clock and we agreed for them to come at 5.30 p.m but they never showed up. When I called them about 4 minutes past 6 I was told that someone had left to see me. No one turned up! I am appalled at their very poor service and lack of professionalism. Based on such bad service I would never use any of them to deal with my property. However based on the terrible reviews I have read in this site I am not surprised.
Was this review helpful? Yes
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by 'RDW' 13/1/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We rented a house through the Putney Branch in 2008. On our initial viewing, we spotted a flooded back garden (rain apparently) and mould crawling down the bathroom walls (due to tenants not using the fan we were told). Don't ask us why, but we agreed to take it, subject to these issues being attended to immediately. As Barnard Marcus were the managing agents, we arranged for their mantainence team to swoop in and clear up the mess....which I'm sure they would have if they'd ever turned up. After 3 no-shows it turned out that the Putney branch had no keys (and still have no keys).
Our... (read more)
Was this review helpful? Yes
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by 'sam' 6/1/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Turnham Green Branch
I am a landlord of over 30years and have therefore seen many come and go. One should always chase things up oneself, but I am very pleased and confident with the service I receive at Turnham Green, particularly from the manager Peet, who is the best I have dealt with in very many years. I will continue to use themWas this review helpful? Yes
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by 'CurlyGirl' 14/12/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Don't use the Clapham branch. Been in the flat for 11 months, they manage it and have no keys (never have done). They have lied to us (we have copies of the emails)- telling us work will be carried out, then a week later telling us the contractors haven't even been contacted. The latest is that they don't have one of the front door keys - I asked the agent to copy the one from our set as we have a contractor coming in for a quote next week and then they'll need access again to carry out the work (and my flatmate and I shouldn't have to share one set of keys) - he refused as he'd have to pay for it out of his own pocket and claim it back.
Was this review helpful? Yes
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by 'annoyed' 3/11/2009
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Don't touch the Putney branch with a barge pole! The most unethical people I've ever tried to do business with.
Having had an offer rejected on a flat - I changed to make a lower offer on a smaller flat - the agents didn't put the offer to the landlord until I upped it as high as I had done for the 1st one... as they knew I could afford it..
Eventually went to another agent and put an offer on a property - later found out that Barnard Marcus had the same property - they then called the landlord and lied to him to try and make him pull out.
Which he did... I'm left with no house - luckily I ensure the landlord knows all about the underhand dealings - I'll also make sure as many people as I possible can will hear about it.
Was this review helpful? Yes
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by 'Lizzie' 27/10/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
The Feltham branch did nothing for their fees. I had to chase them all the time. Every month they took a huge amount out of the rent. They were on the tenants side completely. No point in having a contract when they do not stick to it. I am still owed a lot of money through fraudulent maintenace bills. AVOID.
Was this review helpful? Yes
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by 'Dobber' 13/10/2009
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
They lied about the mortgage advice fee, saying that there was none but the fee is in fact -
Was this review helpful? Yes
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by 'happy' 25/9/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I use these guys to let and manage my flat in Kenington, they are pretty good and take the worry out of it all
Was this review helpful? Yes
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by 'Sally' 17/9/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
We viewed a property through barnard marcus and put in a good offer on the condition that the seller would fix 2 things in the property to which they agreed. The estste agent agreed to inform us once the jobs had been completed as the property was vacant and they had the key. We spent money on the survey, solicitors, mortgage agreement fee etc but could not get confirmation that the work was done. After several months of phoning the branch and never having our calls returned or anybdy there even being able to tell us whether or not workman had been let in to carry out the work we gave up and pulled out of the sale. The people at the mitcham office were extemely eager to get off the phone without providing any answers. We constantly lied to about people being out of the office, or that the work would 'definately be carried out this week' etc etc
Was this review helpful? Yes
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by 'NM' 16/9/2009
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
I used the Earlsfield branch and it was an appalling service. I had a fight from day one on the percentage commission I agreed; and was misled about the cost of the HIP report (I did not expect to have to pay for it if I used nominated solicitors) which I had to pay for when I disinstructed Barnard Marcus; that was made clear on the paperwork signed by my wife but it was not made clear to me and I had agreed the deal - the paperwork was not made available for me to read before it was presented to my wife to sign. Cowboys is the only way I can describe them.
Was this review helpful? Yes
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by 'Caroline' 24/8/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely disgusting behaviour - the Kennington branch is the reason why Estate Agents have a bad name. They guilt tripped us, charged us way too much for the fees, never helped throughout the year, won't give us back our deposit and let themselves into the flat whenever they wanted. I have never felt less safe living somewhere.
Please do NOT use this branch.Was this review helpful? Yes
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by 'sam' 29/6/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Earlsfields branch.
I was absolutely disgusted how Mr Costello and the manager himself act with me when I rented the flat throught them, they didnt' give me all the correct information about price and charge for the letting and after a month time I'm still waiting the contract and I had to contact the head office and the ARLA to deal with.
the worst people with whom I had to do in my whole life, terrible, never reccomend to use the office in Earlsfield or to have to deal with the all agency, any branch, they made me call every morning, never call me back and all the time speak with different person and expain hundred times my problem, HORRIBLE.
Was this review helpful? Yes
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by 'HB' 2/3/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
During the viewing of the flat, I noticed that there was a watermark on the ceiling and the sales agent (Holborn branch) there promised that it would be fixed when I moved in. However, nothing had been done after moving in and the water linkage was getting so serious that I had to put a bucket underneath all the time. It totally disturbed my daily life. It took them 6 months to fix it for me - covering the watermark by paint!
After a few months, the water linkage reoccurred and the heating was not working. I reported the problems to the managment team but they would never reply you unless... (read more)
Was this review helpful? Yes
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by 'homeseller23456' 20/2/2008
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I used the Surbiton Branch and they were wonderful.
Lee Brient is the manager and from the moment he came out to our flat to the moment we moved into our new home he and his team were first class.
Was this review helpful? Yes
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by 'Anon' 29/9/2004
- Branch:
- 3 The Quadrant
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Staff are rude, unable to listen and only have sales targets in their minds. I would strongly recommend that you never use this branch of Barnard Marcus.
Was this review helpful? Yes
 was a shifty young man who was 30 minutes late arriving at the property both times we viewed it. The first time we met he wanted to know if we would buy a mortgage from them, which we declined. His manner and attitude became even more casual after that - a feat in itself. After seeing the house we put in an offer close to the asking price which a week later he said had been passed to and accepted by the owner who \'was living abroad\'. On that basis we instructed our solicitor and mortgage broker and paid for a structural survey to be carried out. The second time we visited the property there had been a \'break in\' and all the wonderful original fireplaces had been \'stolen\'. Huge ragged gaps were all that were left in every room downstairs. We demanded to know what had happened and the increasingly shifty Ba**ard Marcus rep said that he\'d \'lost the keys to the house, and had to break a window to get in, leaving broken glass on the front doorstep which burglars had seen and then got in and stole the fireplaces - but that the owner would pay to replace them with wooden ones\'. We didn\'t believe a word of it and suspected that either he had stolen them, or his colleagues. Following this fiasco the \'deal\' unravelled quickly. Our \'accepted offer\' vanished into thin air, and we were told by one of his disinterested colleagues (getting radio silence every time we tried to contact him) that \'a bank\' had now bought the house and our offer was rejected. We very much doubt our offer was even passed on to the owner because we refused to take a mortgage with Ba**ard Marcus, and wasted weeks of our time and nearly/&display=popup&link=http://www.allagents.co.uk/review/4660/&redirect_uri=http://www.allagents.co.uk/review/4660/ "Share on your Facebook Wall"){kind=logo}
.
I handed over the management of my house to them and ever since I have had to deal with my property on a constant basis. The first two months management fees were refunded on the basis they did a terrible job (in that I had to chase EVERYTHING and there were mistakes left right and centre). Now where shall I start. The contracts were meant to be swopped over so both copies signed by each party (tennant and landlord). They weren\'t. Myself and my tennent have chased but apparently, even though saying in one sentance they both needed to be signed by both parties, the sentance ended with \ "Share on your Facebook Wall"){kind=logo}
 and mould crawling down the bathroom walls (due to tenants not using the fan we were told). Don't ask us why, but we agreed to take it, subject to these issues being attended to immediately. As Barnard Marcus were the managing agents, we arranged for their mantainence team to swoop in and clear up the mess....which I'm sure they would have if they'd ever turned up. After 3 no-shows it turned out that the Putney branch had no keys (and still have no keys).
Our fabulous landlord took matters into his own hand, appointed a friend as manager (BM still collected rent and managed the lease) and within months we had a new mould-free bathroom ceiling and fan, and the drain in the back garden cleared.
Under BM's watchful eye, the back garden had effectively become a sewer, and their repair man had changed the bathroom fan with the wrong type for the vent size - and left all the debris in the roof cavity, causing damp. Nice work!
When it came time to renegotiate our contract, we received threatening bailiff letters for non-payment of the fee - while we were still in negotiations and had not yet decided to stay, therefore there was NO LEASE fee to enforce yet! After this we had little to do with them, paid our rent by standing order and our landlord organised repairs. He would call us on occasion to ask if the rent had been paid - which it had - so he was obviously experiencing problems with their payment system.
Accounting is my main gripe with BM - we paid our deposit on time, but it took them two weeks and numerous emails and calls before they could trace the funds in their accounts. They also 'lost' our lease renewal payment, and are now trying deduct it from our deposit ten months later after moving out. As I paid them direct over the phone, I have no paper or email receipt, and as I am travelling for work I have no access to my papers in storage. My bank will issue duplicate a statement at a cost, and I now have to find someone to open my mail and handle the case for me in my absence. All this - and such a charming passive-aggressive attitude!
A big shout out to Katie S. in Chiswick for forcing me to run around and prove a payment that cleared into your account 10 months ago - Katie, you have a duty to provide me with proof of the non-payment, you can't enforce a contract without evidence to back up your claim. I'd also like to give a special mention to Kayleigh who routinely forgot to update our file or send out our contracts at all. Bravo team! As someone about to buy a house that I will be letting out at some point, I will be avoiding BM in any capacity in the future and I suggest you all do the same. Buyer beware....
[[EDIT ORIGINAL END]]
We rented a house through the Putney Branch in 2008. On our initial viewing, we spotted a flooded back garden (rain apparently) and mould crawling down the bathroom walls (due to tenants not using the fan we were told). Don't ask us why, but we agreed to take it, subject to these issues being attended to immediately. As Barnard Marcus were the managing agents, we arranged for their mantainence team to swoop in and clear up the mess....which I'm sure they would have if they'd ever turned up. After 3 no-shows it turned out that the Putney branch had no keys (and still have no keys).
Our fabulous landlord took matters into his own hand, appointed a friend as manager (BM still collected rent and managed the lease) and within months we had a new mould-free bathroom ceiling and fan, and the drain in the back garden cleared.
Under BM's watchful eye, the back garden had effectively become a sewer, and their repair man had changed the bathroom fan with the wrong type for the vent size - and left all the debris in the roof cavity, causing damp. Nice work!
When it came time to renegotiate our contract, we received threatening bailiff letters for non-payment of the fee - while we were still in negotiations and had not yet decided to stay, therefore there was NO LEASE fee to enforce yet! After this we had little to do with them, paid our rent by standing order and our landlord organised repairs. He would call us on occasion to ask if the rent had been paid - which it had - so he was obviously experiencing problems with their payment system.
Accounting is my main gripe with BM - we paid our deposit on time, but it took them two weeks and numerous emails and calls before they could trace the funds in their accounts. They also 'lost' our lease renewal payment, and are now trying deduct it from our deposit ten months later after moving out. As I paid them direct over the phone, I have no paper or email receipt, and as I am travelling for work I have no access to my papers in storage. My bank will issue duplicate a statement at a cost, and I now have to find someone to open my mail and handle the case for me in my absence. All this - and such a charming passive-aggressive attitude!
As someone about to buy a house that I will be letting out at some point, I will be avoiding BM in any capacity in the future and I suggest you all do the same. Buyer beware..../&display=popup&link=http://www.allagents.co.uk/review/3975/&redirect_uri=http://www.allagents.co.uk/review/3975/ "Share on your Facebook Wall"){kind=logo}
. They have lied to us (we have copies of the emails)- telling us work will be carried out, then a week later telling us the contractors haven't even been contacted. The latest is that they don't have one of the front door keys - I asked the agent to copy the one from our set as we have a contractor coming in for a quote next week and then they'll need access again to carry out the work (and my flatmate and I shouldn't have to share one set of keys) - he refused as he'd have to pay for it out of his own pocket and claim it back./&display=popup&link=http://www.allagents.co.uk/review/3726/&redirect_uri=http://www.allagents.co.uk/review/3726/ "Share on your Facebook Wall"){kind=logo}
 which I had to pay for when I disinstructed Barnard Marcus; that was made clear on the paperwork signed by my wife but it was not made clear to me and I had agreed the deal - the paperwork was not made available for me to read before it was presented to my wife to sign. Cowboys is the only way I can describe them./&display=popup&link=http://www.allagents.co.uk/review/2978/&redirect_uri=http://www.allagents.co.uk/review/2978/ "Share on your Facebook Wall"){kind=logo}
 there promised that it would be fixed when I moved in. However, nothing had been done after moving in and the water linkage was getting so serious that I had to put a bucket underneath all the time. It totally disturbed my daily life. It took them 6 months to fix it for me - covering the watermark by paint!
After a few months, the water linkage reoccurred and the heating was not working. I reported the problems to the managment team but they would never reply you unless you called them. When I said that I would like to terminater the contract earlier as the landlord could not fix those problems and I would consider taking legal action. They said that I had signed the contract and could not terminate early. Though my lawyer told me that under this exceptional circumstance, I should be able to do it.
Anyways, I have moved out now. Would suggest anyone to go to their local council for getting the 'hazard report' for the flat if it is suffered from no heating, water linkage, etc. /&display=popup&link=http://www.allagents.co.uk/review/1969/&redirect_uri=http://www.allagents.co.uk/review/1969/ "Share on your Facebook Wall"){kind=logo}
