Barnard Marcus
based on 59 ratings. This website contains 58 user reviews of Barnard Marcus.
Agent Information
Barnard Marcus
Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater London. Additionally, as part of the Sequence group, Barnard Marcus has direct computer links to offices throughout the United Kingdom.
Offices / Branches
- Croydon - 908 London Road Thornton Heath, Surrey
- Croydon - 45 Brigstock Parade London Road, Surrey
- Croydon - 17 Selsdon Road South Croydon, Greater London
- Croydon - 12A Station Parade Sanderstead, Greater London
- Croydon - 1 Langdale Parade Mitcham, Merton,
- Croydon - 50 Lower Addiscombe Road, Greater London
- Kingston Upon Thames - 9 Coombe Road New Malden, Kingston upon Thames,
- Kingston Upon Thames - 3 The Quadrant, Epsom,
- Kingston Upon Thames - 28 High Street Ewell, Epsom,
- Kingston Upon Thames - Queensborough House 2 Claremont Road Surbiton, Kingston upon Thames,
- Kingston Upon Thames - 67 Central Road Worcester Park, Sutton,
- London - 814 High Road North Finchley, Barnet,
- London - 66-68 Shepherds Bush Road West Kensington, Greater London
- London - 31 Fortis Green Road Muswell Hill, Haringey,
- London - 345 Kentish Town Road Kentish Town, Camden,
- London - 269 Archway Road Highgate, Haringey,
- London - 172 King Street, Hammersmith,
- London - 1285 High Road Whetstone, Whetstone,
- London - 278 Old Brompton Road Earls Court, Kensington and Chelsea,
- London - 278 Old Brompton Road Earls Court, Kensington and Chelsea,
- London - 1 Holland Park Terrace Portland Road Holland Park, Kensington and Chelsea,
- London - 28 Kingsway Holborn, Camden,
- London - 53 Endell Street Covent Garden, Covent Garden,
- London - 276-278 Old Brompton Road Earls Court, Kensington and Chelsea,
- London - 235 Lavender Hill Battersea, Wandsworth,
- London - The Glassmills, Ground Floor Office, 322B King Street, Hammersmith, W6 0AX , Greater London
- London - 55 The Mall, Ealing Common,
- London - 273 Chiswick High Road Chiswick, Chiswick,
- London - 45 Turnham Green Terrace Bedford Park, Chiswick,
- London - 82 Church Road Barnes, Richmond upon Thames,
- London - 235-237 Lavender Hill Battersea, Wandsworth,
- London - 85 Rectory Grove Clapham, Clapham Old Town,
- London - 410 Garratt Lane Earlsfield, Wandsworth,
- London - 371 Upper Richmond Road West East Sheen, Richmond upon Thames,
- London - 20 Fulham Broadway, Hammersmith and Fulham,
- London - 315 Kennington Road Kennington, Lambeth,
- London - 155 Upper Richmond Road Putney, Wandsworth,
- London - 245 Wimbledon Park Road Southfields, Wandsworth,
- London - 120 Mitcham Lane Streatham, Lambeth,
- London - 248 Upper Tooting Road Tooting, Wandsworth,
- London - 31 Bellevue Road, Wandsworth,
- London - 9 The Broadway Gunnersbury Lane Acton, Ealing,
- Sutton - 9 Station Parade, Greater London
- Twickenham - 4 Parkfield Parade Feltham, Hounslow,
- Twickenham - Oriel House 26 The Quadrant, Richmond upon Thames,
- Twickenham - 3 Westminster House Kew Road, Richmond upon Thames,
- View All Branches
- Update Agent details
Barnard Marcus has not joined our 'transparent agent' scheme yet.
"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Barnard Marcus, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 0 of 2)
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by 'Deepti' 24/5/2012
- Branch:
- 85 Rectory Grove Clapham
- Services:
- Lettings (as a Tenant)
- Staff Member
- Linda Leech
- Experience:
- Would you use the agent again? No
From move in to check out this estate agent has been a nightmare. Move in was delayed by 2 weeks because of inefficiencies, during my 3 years no repairs were done when required, and now on check out it has been 2 months since I moved out and I have yet to receive the uindisputed value of the deposit. I have had to contact the arbitrators to resolve the disputed amount of the deposit and am now makling a small claim in court, to retrieve the undisputed amount. Thoroughly disgraceful. Would never use them again!!
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1
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by 'Denis and John' 30/3/2012
- Branch:
- 9 Station Parade
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
We had a nightmare experience with this agency and their employee Guy in particular. We had three weeks to move from Yorkshire to Sutton and we pre-arranged with Guy to view properties on a weekend (the only time we could both make it to London). One can imagine how much we spent on trains and the hotel in London to be there that weekend. It all started well - we were shown a property that we loved, we signed all necessary paperwork in their office and agreed on our moving date...BUT...while we were still on the train to the hotel, Guy rang us and informed that the landlord of this flat did... (read more)
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by 'home seller' 25/3/2012
- Branch:
- 12A Station Parade Sanderstead
- Services:
- Sales (as a Vendor)
- Staff Member
- Doug Alley
- Experience:
- Would you use the agent again? Yes
What a fantastic estate agent. Thoroughly professional, honest and did exactly what he said he would but most importantly...he delievered. I was on with Pollard Machin (perceived no 1 agent in Sanderstead) for 10 weeks and only had 3 viewings even though they offeredme the world and said they could sell my house in 2 weeks. I never got any feedback, and was lied to all along. Then in a last ditch attempt to try to change something they asked for a 50k price reduction even though i put the property on the market with them at their recommended price. With Barnard Marcus and in particular Doug the manager, he valued the proeprty, created a personal marketing plan which included an audio tour (which by the way is a must, it's great) got me viewers and sold the property within 3 weeks at a higher price than Pollard Machin had it on for. I would throughly recommend Barnard Marcus to anyone thinking of selling in Sanderstead. This office is the way forward. Thanks Doug and the team.
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2
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by 'KK' 23/3/2012
- Branch:
- 248 Upper Tooting Road Tooting
- Services:
- Sales (as a Vendor)
- Staff Member
- michael fyffe
- Experience:
- Would you use the agent again? No
I instructed Bernard Marcus to sell my property. I realised later that I was tied in to a 20 week contract! That's nearly 1/2 year. The agent overvalued the property in order to get the instruction . After suggesting an asking price of £330,000 , they asked me to reduce to £310,000 . They have also demanded a marketing fee of £250 . Most agents operate on a no win-no fee basis . They have been very aggresive . They have not sold the property after 4 months. I would definitely not recommend this agent .
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by 'Extremely happy landlord' 23/2/2012
- Branch:
- 20 Fulham Broadway
- Services:
- Lettings (as a Landlord)
- Staff Member
- Chris Jones Sam Ford
- Experience:
- Would you use the agent again? Yes
The service i received from Chris & Sam was second to none and made all of the other agents i spoke to look incompetent. I had used Barnard Marcus before in another area and had received a pretty poor service so was a breath of fresh air to receive such fantastic service this time round (even though they had to persuade me to give them another chance).
Keep up the good work guys!Was this review helpful? Yes
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by 'michelle' 7/2/2012
- Branch:
- 120 Mitcham Lane Streatham
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Just sold for the first time using Barnard Marcus. Found the experience really easy and as stress free as possible! Chris Randall was my main point of contact at the office and I found him thoroughly professional and helpful. He reassured me when I lost my first buyer and then the office found me another buyer within 5 days! BM always returned my calls and contacted me regularly . All in all, Well worth the fee!!! Made the other agents I dealt woth look Mediocre
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4
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by 'KM' 10/1/2012
- Branch:
- 235-237 Lavender Hill Battersea
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I found the Barnard Marcus branch people ok, but the Sequence office that manages the ongoing lettings absolutely terrible.
Item 1 - for a plumber call out, a charge of £675 was duplicated on my bill. Sequence agreed it was a duplicate, but said that they had fallen out with the plumbing company so I would need to contact them to get the money back myself, even though Sequence managed the work. After 3 months of arguing - they finally reversed the duplicate.
Item 2 - I was charged a further £1100 pound for more plumbing work that did not take place. They cannot provide an invoice for... (read more)
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3
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by 'Stephen Morgan' 24/11/2011
- Branch:
- 315 Kennington Road Kennington
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I brought a flat with Atkinson McLeod.
The flat was also on the books of Winkworth and Barnard Marcus. After my offer was accepted Winkworth removed it, but Barnard Marcus did not.
Despite repeated requests they refused to take the flat off their books and only did so the day before the same went through. And here is why I think they do this.
I was looking for a buy-to-let. I called barnard Marcus as they had 4 flats I was interested in. When I called they told me that 3 of the 4 had gone but they had some similar ones for me.
So that is it. Advertise flats that are under offer with other agents to draw people in.
Absolutely terrible service and I would rather lose money on a property than have to pay them a penny. you have been warned.
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by 'Anon' 23/11/2011
- Branch:
- 814 High Road North Finchley
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Took out a 12 month tenancy with a 6 month break clause in an almost completely unfurnished property (apart from sofas). I was not happy with the 6 month break clause as another agent from another company told me that it was only for 6 months and that's why their company did not take it on. I queried this with Barnard Marcus and was told that it was for 12 months but there may be a tiny possibility the landlady would return after 6 months but this was very unlikely as she had been abroad for 7 years.
So we moved in and had just about settled when we were told the landlady wanted her... (read more)
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by 'Richard Connor' 23/11/2011
- Branch:
- 269 Archway Road Highgate
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Barnard Marcus (on archway road) were our letting agents from Oct 2010 to Oct 2011. We had many problems with the agents and I advise any tenants letting through them to go to somewhere else.
The first person we dealt with whilst moving in was incredibly rude to us (including slamming the phone down on one occasion) and generally inefficient in relation to the contract. We also did not recieve any documentation relating to our deposit protection scheme (in the end i had to ring round the various schemes to find out if it was registered).
They would never ring us back when asked, and did... (read more)
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by 'TE' 1/8/2011
- Branch:
- 410 Garratt Lane Earlsfield
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I have been extremenly impressed with Maryjane and am eternally grateful for her perseverence and excellent negotiation skills. I am confident that if it was not for her, my house purchace would never have happened! She seemed to be the only one in the whole process who knew what she was doing. Maryjane was available at all times to give advice and support and went that extra mile to ensure that the purchase was successful. I would recommend Maryjane to anyone looking to buy or sell a house. She was friendly as well as professional, empathetic as well as efficient. Many, many thanks Maryjane, down to your fantastic work we got the house of our dreams!
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by 'Tim999' 19/6/2011
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Extremely disappointing, unreliable and very unprofessional , after paying a holding deposit and just 4 days in to our actual moving date, we rang Barnard Marcus to ask about our tenancy contract only to be casually informed by our useless estate agent that the landlord has withdrawn from the deal. We paid the holding deposit over a month ago and have waited for the contract since( We repeatedly called them to inquire about the contract but only got silly excuses in return, for instance that other tenants are on earlier moving dates, hence, we'd have to await our turn).
To cut a long story short: Not only are we left with no flat, on top of that they still want money for the referencing, bunch of cowboys!
I'm gonna take legal action now!!! Avoid this headache by avoiding BM!Was this review helpful? Yes
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2
people found
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by 'Tim' 7/5/2011
- Branch:
- 3 The Quadrant
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Terrible experience
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2
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by 'tna' 14/4/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Poor communication, regularly had to chase rental payments, passed from pillar to post to resolve issues.
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1
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by 'francis.' 12/4/2011
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Bearing in mind I deal with estate agents for a living (I am a homefinder) I was simply gobsmacked at how poor this particular office has been. 3 different applicants turned up at the same property for a viewing booked in with 3 different members of staff and not one of them was on time. Eventually one member of staff turned up 20 minutes late and showed the flat to all 3 of us. No prior phone call to alert us to the fact they were going to be late. Prior to this the member of staff in that office that I was registered with had not made 1 single call/email to alert me over a 3 month period to... (read more)
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by 'Dinks' 31/3/2011
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Left 3 messages and no one bothered to return my call. The Administrative (who was half a sleep) asked me for my Date of Birth just to register me, being that I was reluctant to surrender confidential details, this administrator sounded unimpressed of my response! I've taken my business else where. No one the seller can't shift their property.
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by 'gjames' 30/3/2011
- Branch:
- 278 Old Brompton Road Earls Court
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I rented a property and the landlord wanted to sell it so he put and add with Barnard Marcus in Kennington, London. I really didn't care as I was leaving anyway. My only request was to be present while the viewings as I had lots of expensive staff and I just didn't like to have strangers in my place if I'm not there.
One of the agents came twice with clients and every time when both clients saw the damp in the bedroom, they asked me and told me their concerns about it.
I answered with honesty that that was something regarding the landlord and that it was like that since years but the... (read more)
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by 'hayley' 22/1/2011
- Branch:
- 20 Fulham Broadway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The branch in Fulham is staffed by incompetent administrators. They got two key aspects to my tenancy wrong - the period of the tenancy (despite me reiterating this to them) and the type of tenancy I was taking out: they did not know until I had moved in that the landlord was resident and so I have no deposit protection. Incompetent and not bothered. Do not use them.
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by 'Happy Landlord' 20/1/2011
- Branch:
- 20 Fulham Broadway
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Professional, fantastic, made other agents look mediocre.
Thank you again.
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1
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by 'Andie' 19/1/2011
- Branch:
- 278 Old Brompton Road Earls Court
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The service was absolutely appalling. My contract became periodic at the end of the initial fixed term. I was happy to stay but the landlord became a bit dodgy towards the end of the tenancy. He asked me to pay him the rent in cash, which I was supposed to give to BM. He said he didn't want to use the agency anymore. Then all of a sudden he wanted to increase the rent. I told the agent from BM about my situation. He asked me not to pay the landlord the rent and I should give BM the money directly no matter what. There was a lot of confusions and hassles. I was frustrated so I decided to move... (read more)
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by 'Spam' 11/1/2011
- Branch:
- 67 Central Road Worcester Park
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We ended our tenancy on 6th November 2010 and are still waiting for our deposit back. Each time I rang, the person who deals with our letting wasn't available and of course she never rang back or replied to my emails. I finally found out that the landlord was supposed to write to BM to tell them the deposit can be released, BM said they don't get involved with this it is down to the tenant to chase the landlord. If somebody had returned my call JUST ONCE!! I would have found this out weeks ago. I spoke to my old landlord a few days ago, he said he thought we had our money back in November &... (read more)
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by 'tanz' 13/12/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have been renting on and off (both privately and through agents) for 20 years. I have never been so appalled at my treatment as a tenant than the last year with Barnard Marcus.
I have been struggling to get the damage from a small leak from the above flat fixed for 6 months.
I call Barnard Marcus/Sequence homes on a regular basis. My point of contact is rarely available straight away, and practically never returns my calls.
The initial repair to the leak took 2 weeks to get fixed after many cancelled appointments. By which time a small intermittent leak that was handled by... (read more)
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by 'MJH' 25/11/2010
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I'm afraid I would strongly advise potential sellers to avoid using the West Kensington branch of this chain at all costs. My experiences of attempting to sell with them were very poor.
The sales agent that visited my home made a brash claim that she could easily sell the flat '
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by 'Upset Property Owner' 9/9/2010
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I would like to make a firm warning to anyone considering using this Barnard Marcus office. The man I dealt with was ***** *****, by far the worst Estate Agent I have ever encountered. I own a property which is still under construction and due to financial restraints I now need to sell the flat back on. I noticed Barnard Marcus had another property on in the block so I allowed them to take the instruction after being told that they had had lots of exquiries and an offer on this other flat. I did not hear from them within the first 2 weeks of my instruction to sell the flat. I later found out... (read more)
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by 'BM' 8/9/2010
- Branch:
- 12A Station Parade Sanderstead
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
A word of advice if thinking of using this estate agent.
The Registration fee is optional, you do not have to pay it, it is apparently for advanced marketing, and will be deducted from the end fee, should you sell.
However should you not wish to pay this "Registration Fee", refuse!
I am offering you this advice as they will not!
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by 'Dissatisfied' 6/9/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The estate agents at Barnard Marcus were completely incompetent and unprofessional. They delayed for a week on confirming a meeting with the landlord, when we had to buy train tickets in order to get to it, leaving us with just 3 days to buy tickets in advance (hence very expensive tickets). Every time I rang, they said they'd ring back but they never did. The only time I got directly through to the person I needed to talk to was when I was arranging to pay them. When we asked for a slight change to the contract we were told it would be emailed to us, which it wasn't. A few days later we were told that it was with the 'legal team' being finalised, we never got it, the contract we signed in the end was exactly the same as the first one. They expected payment of over
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by 'A FREEMAN' 6/9/2010
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I would like to inform every one that the fee for setting up and registering is optional - something not told when signing up.
Refuse to pay if you do not want this service! You have the option.
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by 'Jazzy' 1/9/2010
- Branch:
- 28 High Street Ewell
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I totally agree with previous negative comments. We are trying to sell and have been with Barnard Marcus in Epsom for about 5 weeks. We were promised a report every Monday on how the internet searches from potential buyers looked like and we only got 2 so far and we had to chase them lots of time to get a report. I have chased to get a Board up which is supposed to attract 30% of the sales and after chasing for days and days it is still not there. This agency is hopeless and useless as far as I'm concerned. The contract is finishing soon and I will certainly not renew with them.
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by 'LandordTibbs101' 26/8/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I must say I am somewhat surprised as to some of the comments made as this has not been my experience at all. I was recommended this office by a friend who had a very good experience with them and I in turn was very pleased also with the service. I found them to be highly professional, extremely efficient and most importantly quick to find me a tenant where other agents had failed. I would definately recommend them.
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by 'VKL' 17/8/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Lazy, unprofessional and incompetent are unfortunately the only words I can use to describe the staff at this branch. They are disingenuous in their communications and apt to lie. They fail to attend appointments and fail to action repairs in good time (we were without hot water for nearly 3 weeks).
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by 'lucky escape' 10/7/2010
- Branch:
- 1 Langdale Parade Mitcham
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Avoid this branch.
They expect you to pay them an upfront fee to market your property, their contract is tied in for 20 weeks.
These people are unprofessional, and not good at selling properties.
This estate agent isn't registered with the National Association of Estate Agents or with The Property Ombudsman.
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by 'Daryl' 28/6/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have found Putney Barnard Marcus dishonest and lazy in their dealings. I am submitting a complaint to the Ombudsman this afternoon in an effort to reclaim approx 1000 gpb which they have lied to earn and very reluctant to even discuss.
I was looking for contact details for a Head Office but can't find any so am not sure who else has oversight over the individual branches.
Avoid them like the plague!
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by 'San' 28/6/2010
- Branch:
- 9 Station Parade
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Simply rented me a property which is falling apart. Basically heating and the entry phone system is not working at all and left me for two weeks last December with a baby with no heating what so ever. Repeated lengthy letters were sent out informing the problems I am having and every time the answer was just a ball pass where they repeatedly keep saying that landloard was out of the country and waiting to here from him. Finally my washing machine broke and haven't fixed it for two weeks either. I went to the Citizens Advice bureau because I had enough with these guys and sent a letter saying that I will keep sending my laundry bills if they don't fix it immediately. The final reply was a new washing machine and a two months notice to leave the property. Avoid at all cost.
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by 'holly' 19/6/2010
- Branch:
- 1285 High Road Whetstone
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Disgusting. They viewed my home. Gave a great valuation on it. Much to my surprise, they took to telling me and buyers, that my home is ex corporation. My solicitors, and management asured me, this was certainly not the case. Still they persisted. This was to lower the price for a quicker sale. Well, lies beget lies. Nobody has seemingly informed them of this matter. They know not what they are selling. The worse thing is...... the constant lies. A disgrace to their profession. I speak of the Whetstone branch.
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by 'PD' 17/6/2010
- Branch:
- 12A Station Parade Sanderstead
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Their inaccuracies and lack of communication caused delays, additional costs and much bad feeling between myself and the property owners. It was only after the owners and myself met face to face that we realised the extent of these inaccuracies. I have written a 4 page letter to their head office listing the shortfalls in their service and deceipt. After 2 months there has been no reply.
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by 'PG' 8/6/2010
- Branch:
- 3 The Quadrant
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'PG' rated Barnard Marcus but did not write a review. -
by 'MBK' 7/5/2010
- Branch:
- Queensborough House 2 Claremont Road Surbiton
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have recently rented a property from them, Surbiton branch, and I am currently having various issues with them. Not only have they blatantly lied when I have clearly told them many times and on various occasions the reasons I wanted to move was to be able keep a pet. The lady we dealt with immediately pointed out a property and said this would be perfect for what we are looking for, wanting to keep a dog and all. Fast forward two months to the day one of the directors of the block of flats told me that there is no dogs allowed. As you can imagine my surprise with that news. I have tried to... (read more)
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by 'notbestpleased' 22/4/2010
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
Now I know why everyone hates estate agents! Mine who I won't name seemed conveniently to be always "on the other line" or "just popped out" and had to be constantly chased to get a response. Told us incorrect information that he had sorted surveys, sorted problems etc and actually lied about a couple of things (we ended up dealing with things through our solicitors!). Seemed like a nice guy when I actually got to speak to him and fair play they may be busy but I do have a very busy job so I know what it's like but there is no excuse for not passing on simple messages, making easy phone calls and sending emails, maybe the guy was very inexperienced but I will definitely never use them again and make sure noone I know does, (unless, unfortunately I have to buy a house from them again!!)
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by 'landlord' 21/4/2010
- Branch:
- 1 Holland Park Terrace Portland Road Holland Park
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Very keen when I wanted to let property. I had spent over 30K upgrading property. They found tenants and the fees we agreed prior to tenants moving was very different to that charged. Have waited over three months for
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by 'jd2eyes' 14/4/2010
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
I had my house up for sale since 3/3/10 and have never had a viewing or a courtesy call from them since. Leave messages for them there and the Croydon branch and never ever return your calls. A most awful customer service experience I have had the experience of to date.
Was this review helpful? Yes
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by 'Mr D Gray' 25/3/2010
- Branch:
- 4 Parkfield Parade Feltham
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Great service great people! The lettings team were very helpful. They found me lovely tenants within one week and agreed a good rental figure for me. I would recommend the manager Sugi to any landlord looking for a fast and professional service in and around Feltham.
Was this review helpful? Yes
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by 'rose ryan' 21/3/2010
- Branch:
- 85 Rectory Grove Clapham
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
]]
We've renamed Barnard Marcus as Ba**ard Marcus and wouldn't touch them with a bargepole ever again. About 18 months ago we viewed an empty large house for sale that needed modernisation close to Clapham Common. Our rep (sorry, Negotiator) was a shifty young man who was 30 minutes late arriving at the property both times we viewed it. The first time we met he wanted to know if we would buy a mortgage from them, which we declined. His manner and attitude became even more casual after that - a feat in itself. After seeing the house we put in an offer close to the asking price which a... (read more)Was this review helpful? Yes
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by 'Landlady' 14/3/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Incompetent. Arrogant. Rude. Unhelpful, Talk the talk and rarely walk the walk. Lots of promises that never materialise. Terrible communication skills (as in if they don't think it's worth bothering to call you back they don't).
I handed over the management of my house to them and ever since I have had to deal with my property on a constant basis. The first two months management fees were refunded on the basis they did a terrible job (in that I had to chase EVERYTHING and there were mistakes left right and centre).
Now where shall I start. The contracts were meant to be swopped over... (read more)
Was this review helpful? Yes
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by 'Will' 2/3/2010
- Branch:
- 4 Parkfield Parade Feltham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The worst estate agent I have ever used. The letting manager and staff even do not know how to send out emails. Totally disapointed. I'm sending complaint to TPO and waiting for the result.
Was this review helpful? Yes
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by 'Very disappointed' 17/2/2010
- Branch:
- 120 Mitcham Lane Streatham
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I invited Barnard Marcus to come and value my house with a view to put it on the market. They made the appointment originaly for 7 p.m but rung to change it to five o'clock and we agreed for them to come at 5.30 p.m but they never showed up. When I called them about 4 minutes past 6 I was told that someone had left to see me. No one turned up! I am appalled at their very poor service and lack of professionalism. Based on such bad service I would never use any of them to deal with my property. However based on the terrible reviews I have read in this site I am not surprised.
Was this review helpful? Yes
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by 'RDW' 13/1/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We rented a house through the Putney Branch in 2008. On our initial viewing, we spotted a flooded back garden (rain apparently) and mould crawling down the bathroom walls (due to tenants not using the fan we were told). Don't ask us why, but we agreed to take it, subject to these issues being attended to immediately. As Barnard Marcus were the managing agents, we arranged for their mantainence team to swoop in and clear up the mess....which I'm sure they would have if they'd ever turned up. After 3 no-shows it turned out that the Putney branch had no keys (and still have no keys).
Our... (read more)
Was this review helpful? Yes
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by 'sam' 6/1/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Turnham Green Branch
I am a landlord of over 30years and have therefore seen many come and go. One should always chase things up oneself, but I am very pleased and confident with the service I receive at Turnham Green, particularly from the manager Peet, who is the best I have dealt with in very many years. I will continue to use themWas this review helpful? Yes
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by 'CurlyGirl' 14/12/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Don't use the Clapham branch. Been in the flat for 11 months, they manage it and have no keys (never have done). They have lied to us (we have copies of the emails)- telling us work will be carried out, then a week later telling us the contractors haven't even been contacted. The latest is that they don't have one of the front door keys - I asked the agent to copy the one from our set as we have a contractor coming in for a quote next week and then they'll need access again to carry out the work (and my flatmate and I shouldn't have to share one set of keys) - he refused as he'd have to pay for it out of his own pocket and claim it back.
Was this review helpful? Yes
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by 'annoyed' 3/11/2009
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Don't touch the Putney branch with a barge pole! The most unethical people I've ever tried to do business with.
Having had an offer rejected on a flat - I changed to make a lower offer on a smaller flat - the agents didn't put the offer to the landlord until I upped it as high as I had done for the 1st one... as they knew I could afford it..
Eventually went to another agent and put an offer on a property - later found out that Barnard Marcus had the same property - they then called the landlord and lied to him to try and make him pull out.
Which he did... I'm left with no house - luckily I ensure the landlord knows all about the underhand dealings - I'll also make sure as many people as I possible can will hear about it.
Was this review helpful? Yes
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by 'Lizzie' 27/10/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
The Feltham branch did nothing for their fees. I had to chase them all the time. Every month they took a huge amount out of the rent. They were on the tenants side completely. No point in having a contract when they do not stick to it. I am still owed a lot of money through fraudulent maintenace bills. AVOID.
Was this review helpful? Yes
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by 'Dobber' 13/10/2009
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
They lied about the mortgage advice fee, saying that there was none but the fee is in fact -
Was this review helpful? Yes
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by 'happy' 25/9/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I use these guys to let and manage my flat in Kenington, they are pretty good and take the worry out of it all
Was this review helpful? Yes
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by 'Sally' 17/9/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
We viewed a property through barnard marcus and put in a good offer on the condition that the seller would fix 2 things in the property to which they agreed. The estste agent agreed to inform us once the jobs had been completed as the property was vacant and they had the key. We spent money on the survey, solicitors, mortgage agreement fee etc but could not get confirmation that the work was done. After several months of phoning the branch and never having our calls returned or anybdy there even being able to tell us whether or not workman had been let in to carry out the work we gave up and pulled out of the sale. The people at the mitcham office were extemely eager to get off the phone without providing any answers. We constantly lied to about people being out of the office, or that the work would 'definately be carried out this week' etc etc
Was this review helpful? Yes
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by 'NM' 16/9/2009
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
I used the Earlsfield branch and it was an appalling service. I had a fight from day one on the percentage commission I agreed; and was misled about the cost of the HIP report (I did not expect to have to pay for it if I used nominated solicitors) which I had to pay for when I disinstructed Barnard Marcus; that was made clear on the paperwork signed by my wife but it was not made clear to me and I had agreed the deal - the paperwork was not made available for me to read before it was presented to my wife to sign. Cowboys is the only way I can describe them.
Was this review helpful? Yes
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by 'Caroline' 24/8/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely disgusting behaviour - the Kennington branch is the reason why Estate Agents have a bad name. They guilt tripped us, charged us way too much for the fees, never helped throughout the year, won't give us back our deposit and let themselves into the flat whenever they wanted. I have never felt less safe living somewhere.
Please do NOT use this branch.Was this review helpful? Yes
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by 'sam' 29/6/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Earlsfields branch.
I was absolutely disgusted how Mr Costello and the manager himself act with me when I rented the flat throught them, they didnt' give me all the correct information about price and charge for the letting and after a month time I'm still waiting the contract and I had to contact the head office and the ARLA to deal with.
the worst people with whom I had to do in my whole life, terrible, never reccomend to use the office in Earlsfield or to have to deal with the all agency, any branch, they made me call every morning, never call me back and all the time speak with different person and expain hundred times my problem, HORRIBLE.
Was this review helpful? Yes
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by 'HB' 2/3/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
During the viewing of the flat, I noticed that there was a watermark on the ceiling and the sales agent (Holborn branch) there promised that it would be fixed when I moved in. However, nothing had been done after moving in and the water linkage was getting so serious that I had to put a bucket underneath all the time. It totally disturbed my daily life. It took them 6 months to fix it for me - covering the watermark by paint!
After a few months, the water linkage reoccurred and the heating was not working. I reported the problems to the managment team but they would never reply you unless... (read more)
Was this review helpful? Yes
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by 'homeseller23456' 20/2/2008
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I used the Surbiton Branch and they were wonderful.
Lee Brient is the manager and from the moment he came out to our flat to the moment we moved into our new home he and his team were first class.
Was this review helpful? Yes
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by 'Anon' 29/9/2004
- Branch:
- 3 The Quadrant
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Staff are rude, unable to listen and only have sales targets in their minds. I would strongly recommend that you never use this branch of Barnard Marcus.
Was this review helpful? Yes
. One can imagine how much we spent on trains and the hotel in London to be there that weekend. It all started well - we were shown a property that we loved, we signed all necessary paperwork in their office and agreed on our moving date...BUT...while we were still on the train to the hotel, Guy rang us and informed that the landlord of this flat did not in fact own the property and he asked the agency to look for tenants while he was doing his paperwork. We were not informed about that by Guy when we first saw the place and when we signed all the documents. Nevertheless, Guy asked us not to worry and promised to sort it our for us. After not hearing from him for a week after that weekend, we started chasing him on the phone but he would just ignore our calls for TWO DAYS (he would either be on the phone, with another client, or in training). We then just rang one of his colleagues, who told us that there was no way we could get the property by the date we needed (and we have a feeling that Guy new about that all the way through). They did not take the admin fee, but they wasted our time and money for our trip. Guys treated us very unprofessionally and we would NEVER go with this agency again./&display=popup&link=http://www.allagents.co.uk/review/22379/&redirect_uri=http://www.allagents.co.uk/review/22379/ "Share on your Facebook Wall"){kind=logo}
 for 10 weeks and only had 3 viewings even though they offeredme the world and said they could sell my house in 2 weeks. I never got any feedback, and was lied to all along. Then in a last ditch attempt to try to change something they asked for a 50k price reduction even though i put the property on the market with them at their recommended price. With Barnard Marcus and in particular Doug the manager, he valued the proeprty, created a personal marketing plan which included an audio tour (which by the way is a must, it's great) got me viewers and sold the property within 3 weeks at a higher price than Pollard Machin had it on for. I would throughly recommend Barnard Marcus to anyone thinking of selling in Sanderstead. This office is the way forward. Thanks Doug and the team./&display=popup&link=http://www.allagents.co.uk/review/21381/&redirect_uri=http://www.allagents.co.uk/review/21381/ "Share on your Facebook Wall"){kind=logo}
.
Keep up the good work guys!/&display=popup&link=http://www.allagents.co.uk/review/19555/&redirect_uri=http://www.allagents.co.uk/review/19555/ "Share on your Facebook Wall"){kind=logo}
. I was not happy with the 6 month break clause as another agent from another company told me that it was only for 6 months and that's why their company did not take it on. I queried this with Barnard Marcus and was told that it was for 12 months but there may be a tiny possibility the landlady would return after 6 months but this was very unlikely as she had been abroad for 7 years.
So we moved in and had just about settled when we were told the landlady wanted her property back after 5 months (apparently she was pregnant)! This is after buying beds, furniture and all the other bits to go in. I called Barnard Marcus (North Finchley branch) to let them know and that we wanted to find a new property (they had promised to wave the extortionate fees if the tenancy did end within the 6 months if we rented again through them). We were contacted about two properties in 3 months, went to see one. Every day I had to take it upon myself to search their website, then call them, only to be told the property had been rented out weeks earlier (website not up to date). I have since tried to speak/complain to the lettings 'manager' - Marc Gray but he has not responded to any of my emails or telephone calls. They were constantly on the phone when they wanted us to take on the tenancy agreement.
The service we have received from them is awful, we feel we were misled when taking on the agreement, they have not shown any interest in us since, even to the point of ignoring us.
I will not be recommending Barnard Marcus to anybody and will certainly not be using them again./&display=popup&link=http://www.allagents.co.uk/review/15539/&redirect_uri=http://www.allagents.co.uk/review/15539/ "Share on your Facebook Wall"){kind=logo}
 were our letting agents from Oct 2010 to Oct 2011. We had many problems with the agents and I advise any tenants letting through them to go to somewhere else.
The first person we dealt with whilst moving in was incredibly rude to us (including slamming the phone down on one occasion) and generally inefficient in relation to the contract. We also did not recieve any documentation relating to our deposit protection scheme (in the end i had to ring round the various schemes to find out if it was registered).
They would never ring us back when asked, and did as much as possible not to respond to our demands. In particular when confronted with the fact that there was a hole in the ceiling in one of the rooms letting water in, they simply shrugged it off and did nothing to help us contact our landlord.
We've moved out on the 14th October and still havent recieved the deposit back, despite the landlord agreeing 2 weeks ago to release it, (they claim they have sent the money to the Tenancy Dispute Service- but nothing has turned up).
Please avoid if you can! (also landlords be aware that tenants are not going to want to stay longer a year in a property managed by them)/&display=popup&link=http://www.allagents.co.uk/review/15524/&redirect_uri=http://www.allagents.co.uk/review/15524/ "Share on your Facebook Wall"){kind=logo}
.
To cut a long story short: Not only are we left with no flat, on top of that they still want money for the referencing, bunch of cowboys!
I\'m gonna take legal action now!!! Avoid this headache by avoiding BM!/&display=popup&link=http://www.allagents.co.uk/review/19547/&redirect_uri=http://www.allagents.co.uk/review/19547/ "Share on your Facebook Wall"){kind=logo}
 I was simply gobsmacked at how poor this particular office has been. 3 different applicants turned up at the same property for a viewing booked in with 3 different members of staff and not one of them was on time. Eventually one member of staff turned up 20 minutes late and showed the flat to all 3 of us. No prior phone call to alert us to the fact they were going to be late. Prior to this the member of staff in that office that I was registered with had not made 1 single call/email to alert me over a 3 month period to keep in touch and never called when a suitable flat had finally come onto the market. Despite the fact I had visited his Earls Court office in person on 5 separate occasions. Flat went to sealed bid.... No one acknowledged my bid so I had no idea if I was in the running or not... told 2 days later I didn't get it. Fair enough. I spoke to the manager that I felt their staff had been unprofessional which she accepted. Email sent 2 weeks later to try and discover if the deal had gone through..... no reply. One would have thought they might try and make an effort.... most agents I deal with are excellent.... I guess there will always be rotten apples somewhere. Shame really./&display=popup&link=http://www.allagents.co.uk/review/9571/&redirect_uri=http://www.allagents.co.uk/review/9571/ "Share on your Facebook Wall"){kind=logo}
 asked me for my Date of Birth just to register me, being that I was reluctant to surrender confidential details, this administrator sounded unimpressed of my response! Barnard Fart Heads, I've taken my business else where. No one the seller can't shift their property.
[[EDIT ORIGINAL END]]
Left 3 messages and no one bothered to return my call. The Administrative (who was half a sleep) asked me for my Date of Birth just to register me, being that I was reluctant to surrender confidential details, this administrator sounded unimpressed of my response! I've taken my business else where. No one the seller can't shift their property./&display=popup&link=http://www.allagents.co.uk/review/9363/&redirect_uri=http://www.allagents.co.uk/review/9363/ "Share on your Facebook Wall"){kind=logo}
.
That agent (a woman from Kennington's branch) emailed my landlord and complained about me because I was staying in my property while she was doing the viewings and because those two clients asked me about the damp, I was putting them off to do the sale.
Now, how ignorant is that? First, it is my right to stay in my place if I want to, period. Second, the damp was there to see it. I couldn't hide it, also I didn't want to. Why should I?
I bet that the agent would do anything to hide it and lie to the clients if she could, otherways, why was she complaining about me to my landlord because I spoke (when asked)? Obviously, the agent was not happy with my honesty and she would prefer me out of the property.
One of the managers from that branch kept telling me that there was not need for me to stay in the property while the viewing because they had the keys of the property. At least he told me 10 times! How rude is that?
I am looking myself for a house to buy, I will not use this company.
I will try to go to private sellings because most of them (state agents) are just a bunch of uneducated, ignorant and rude people who only interest is to make a profit no matter how./&display=popup&link=http://www.allagents.co.uk/review/9339/&redirect_uri=http://www.allagents.co.uk/review/9339/ "Share on your Facebook Wall"){kind=logo}
 and the type of tenancy I was taking out: they did not know until I had moved in that the landlord was resident and so I have no deposit protection. Incompetent and not bothered. Do not use them./&display=popup&link=http://www.allagents.co.uk/review/8207/&redirect_uri=http://www.allagents.co.uk/review/8207/ "Share on your Facebook Wall"){kind=logo}
/&display=popup&link=http://www.allagents.co.uk/review/8094/&redirect_uri=http://www.allagents.co.uk/review/8094/ "Share on your Facebook Wall"){kind=logo}
 for 20 years. I have never been so appalled at my treatment as a tenant than the last year with Barnard Marcus.
I have been struggling to get the damage from a small leak from the above flat fixed for 6 months.
I call Barnard Marcus/Sequence homes on a regular basis. My point of contact is rarely available straight away, and practically never returns my calls.
The initial repair to the leak took 2 weeks to get fixed after many cancelled appointments. By which time a small intermittent leak that was handled by leaving a pot underneath it had turned into water cascading down the surrounding walls that necessitated towels and buckets and constant monitoring.
When they finally came to fix the leak, they left damaged and stained walls and a 3 foot by 1 foot hole in my ceiling.
6 months and many fruitless phone calls later the damage is still there.
I finally got a call to say the works to make good would be carried out last wednesday and finished by the week end. The man due to come and fix things did not turn up. He did not call to say why. I called him and received a reply at 5pm that night. The next day he did not turn up again and again did not call to say why. I finally got a call on the Friday, at which point he could not tell me for certain when he would finally turn up to do the repairs!
I contacted Barnard Marcus/Sequence homes recently to alert them to the fact I was about to contact the ombudsman in relation to the treatment of my situation, and they did not seem to care!/&display=popup&link=http://www.allagents.co.uk/review/7831/&redirect_uri=http://www.allagents.co.uk/review/7831/ "Share on your Facebook Wall"){kind=logo}
. Every time I rang, they said they'd ring back but they never did. The only time I got directly through to the person I needed to talk to was when I was arranging to pay them. When we asked for a slight change to the contract we were told it would be emailed to us, which it wasn't. A few days later we were told that it was with the 'legal team' being finalised, we never got it, the contract we signed in the end was exactly the same as the first one. They expected payment of over /&display=popup&link=http://www.allagents.co.uk/review/6423/&redirect_uri=http://www.allagents.co.uk/review/6423/ "Share on your Facebook Wall"){kind=logo}
./&display=popup&link=http://www.allagents.co.uk/review/6126/&redirect_uri=http://www.allagents.co.uk/review/6126/ "Share on your Facebook Wall"){kind=logo}
 was a shifty young man who was 30 minutes late arriving at the property both times we viewed it. The first time we met he wanted to know if we would buy a mortgage from them, which we declined. His manner and attitude became even more casual after that - a feat in itself. After seeing the house we put in an offer close to the asking price which a week later he said had been passed to and accepted by the owner who \'was living abroad\'. On that basis we instructed our solicitor and mortgage broker and paid for a structural survey to be carried out. The second time we visited the property there had been a \'break in\' and all the wonderful original fireplaces had been \'stolen\'. Huge ragged gaps were all that were left in every room downstairs. We demanded to know what had happened and the increasingly shifty Ba**ard Marcus rep said that he\'d \'lost the keys to the house, and had to break a window to get in, leaving broken glass on the front doorstep which burglars had seen and then got in and stole the fireplaces - but that the owner would pay to replace them with wooden ones\'. We didn\'t believe a word of it and suspected that either he had stolen them, or his colleagues. Following this fiasco the \'deal\' unravelled quickly. Our \'accepted offer\' vanished into thin air, and we were told by one of his disinterested colleagues (getting radio silence every time we tried to contact him) that \'a bank\' had now bought the house and our offer was rejected. We very much doubt our offer was even passed on to the owner because we refused to take a mortgage with Ba**ard Marcus, and wasted weeks of our time and nearly/&display=popup&link=http://www.allagents.co.uk/review/4660/&redirect_uri=http://www.allagents.co.uk/review/4660/ "Share on your Facebook Wall"){kind=logo}
.
I handed over the management of my house to them and ever since I have had to deal with my property on a constant basis. The first two months management fees were refunded on the basis they did a terrible job (in that I had to chase EVERYTHING and there were mistakes left right and centre). Now where shall I start. The contracts were meant to be swopped over so both copies signed by each party (tennant and landlord). They weren\'t. Myself and my tennent have chased but apparently, even though saying in one sentance they both needed to be signed by both parties, the sentance ended with \ "Share on your Facebook Wall"){kind=logo}
 and mould crawling down the bathroom walls (due to tenants not using the fan we were told). Don't ask us why, but we agreed to take it, subject to these issues being attended to immediately. As Barnard Marcus were the managing agents, we arranged for their mantainence team to swoop in and clear up the mess....which I'm sure they would have if they'd ever turned up. After 3 no-shows it turned out that the Putney branch had no keys (and still have no keys).
Our fabulous landlord took matters into his own hand, appointed a friend as manager (BM still collected rent and managed the lease) and within months we had a new mould-free bathroom ceiling and fan, and the drain in the back garden cleared.
Under BM's watchful eye, the back garden had effectively become a sewer, and their repair man had changed the bathroom fan with the wrong type for the vent size - and left all the debris in the roof cavity, causing damp. Nice work!
When it came time to renegotiate our contract, we received threatening bailiff letters for non-payment of the fee - while we were still in negotiations and had not yet decided to stay, therefore there was NO LEASE fee to enforce yet! After this we had little to do with them, paid our rent by standing order and our landlord organised repairs. He would call us on occasion to ask if the rent had been paid - which it had - so he was obviously experiencing problems with their payment system.
Accounting is my main gripe with BM - we paid our deposit on time, but it took them two weeks and numerous emails and calls before they could trace the funds in their accounts. They also 'lost' our lease renewal payment, and are now trying deduct it from our deposit ten months later after moving out. As I paid them direct over the phone, I have no paper or email receipt, and as I am travelling for work I have no access to my papers in storage. My bank will issue duplicate a statement at a cost, and I now have to find someone to open my mail and handle the case for me in my absence. All this - and such a charming passive-aggressive attitude!
A big shout out to Katie S. in Chiswick for forcing me to run around and prove a payment that cleared into your account 10 months ago - Katie, you have a duty to provide me with proof of the non-payment, you can't enforce a contract without evidence to back up your claim. I'd also like to give a special mention to Kayleigh who routinely forgot to update our file or send out our contracts at all. Bravo team! As someone about to buy a house that I will be letting out at some point, I will be avoiding BM in any capacity in the future and I suggest you all do the same. Buyer beware....
[[EDIT ORIGINAL END]]
We rented a house through the Putney Branch in 2008. On our initial viewing, we spotted a flooded back garden (rain apparently) and mould crawling down the bathroom walls (due to tenants not using the fan we were told). Don't ask us why, but we agreed to take it, subject to these issues being attended to immediately. As Barnard Marcus were the managing agents, we arranged for their mantainence team to swoop in and clear up the mess....which I'm sure they would have if they'd ever turned up. After 3 no-shows it turned out that the Putney branch had no keys (and still have no keys).
Our fabulous landlord took matters into his own hand, appointed a friend as manager (BM still collected rent and managed the lease) and within months we had a new mould-free bathroom ceiling and fan, and the drain in the back garden cleared.
Under BM's watchful eye, the back garden had effectively become a sewer, and their repair man had changed the bathroom fan with the wrong type for the vent size - and left all the debris in the roof cavity, causing damp. Nice work!
When it came time to renegotiate our contract, we received threatening bailiff letters for non-payment of the fee - while we were still in negotiations and had not yet decided to stay, therefore there was NO LEASE fee to enforce yet! After this we had little to do with them, paid our rent by standing order and our landlord organised repairs. He would call us on occasion to ask if the rent had been paid - which it had - so he was obviously experiencing problems with their payment system.
Accounting is my main gripe with BM - we paid our deposit on time, but it took them two weeks and numerous emails and calls before they could trace the funds in their accounts. They also 'lost' our lease renewal payment, and are now trying deduct it from our deposit ten months later after moving out. As I paid them direct over the phone, I have no paper or email receipt, and as I am travelling for work I have no access to my papers in storage. My bank will issue duplicate a statement at a cost, and I now have to find someone to open my mail and handle the case for me in my absence. All this - and such a charming passive-aggressive attitude!
As someone about to buy a house that I will be letting out at some point, I will be avoiding BM in any capacity in the future and I suggest you all do the same. Buyer beware..../&display=popup&link=http://www.allagents.co.uk/review/3975/&redirect_uri=http://www.allagents.co.uk/review/3975/ "Share on your Facebook Wall"){kind=logo}
. They have lied to us (we have copies of the emails)- telling us work will be carried out, then a week later telling us the contractors haven't even been contacted. The latest is that they don't have one of the front door keys - I asked the agent to copy the one from our set as we have a contractor coming in for a quote next week and then they'll need access again to carry out the work (and my flatmate and I shouldn't have to share one set of keys) - he refused as he'd have to pay for it out of his own pocket and claim it back./&display=popup&link=http://www.allagents.co.uk/review/3726/&redirect_uri=http://www.allagents.co.uk/review/3726/ "Share on your Facebook Wall"){kind=logo}
 which I had to pay for when I disinstructed Barnard Marcus; that was made clear on the paperwork signed by my wife but it was not made clear to me and I had agreed the deal - the paperwork was not made available for me to read before it was presented to my wife to sign. Cowboys is the only way I can describe them./&display=popup&link=http://www.allagents.co.uk/review/2978/&redirect_uri=http://www.allagents.co.uk/review/2978/ "Share on your Facebook Wall"){kind=logo}
 there promised that it would be fixed when I moved in. However, nothing had been done after moving in and the water linkage was getting so serious that I had to put a bucket underneath all the time. It totally disturbed my daily life. It took them 6 months to fix it for me - covering the watermark by paint!
After a few months, the water linkage reoccurred and the heating was not working. I reported the problems to the managment team but they would never reply you unless you called them. When I said that I would like to terminater the contract earlier as the landlord could not fix those problems and I would consider taking legal action. They said that I had signed the contract and could not terminate early. Though my lawyer told me that under this exceptional circumstance, I should be able to do it.
Anyways, I have moved out now. Would suggest anyone to go to their local council for getting the 'hazard report' for the flat if it is suffered from no heating, water linkage, etc. /&display=popup&link=http://www.allagents.co.uk/review/1969/&redirect_uri=http://www.allagents.co.uk/review/1969/ "Share on your Facebook Wall"){kind=logo}
