Ballards
based on 3 ratings. This website contains 2 user reviews of Ballards.
Agent Information
Ballards
Ballards are an independent property agent with offices in Henley on Thames and Marlow. We specialise in a wide range of residential and commercial property sales, lettings, acquisitions, management and valuations.
Offices / Branches
Ballards has not joined our 'transparent agent' scheme yet.
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Customer Reviews
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1
person found
this helpful.
by 'I Hate Ballards' 26/1/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Right from the start Ballards was utterly useless. The staff didn’t have a clue what was going on, they didn’t know any property law what so ever! They recommended a cowboy builder to do some work in the landlady's property which is now falling apart but also charged a fortune for this work to be carried out! They moved us in with NO gas safety certificate NO EPC (WHICH IS A CRIMINAL OFFENCE) and when we complained they didn’t take a care in the world! I would NEVER use this agent again they are all hopeless and seriously unprofessional. Steven Ballard should be ashamed of all of his staff and to be quite frank they should all be SACKED!!!!
They will be receiving a call from trading standards and also the health and safety inspector.
Thanks
Was this review helpful? Yes
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2
people found
this helpful.
by 'Peter' 16/8/2011
- Branch:
- 20 Hart Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
In every way, right from the beginning, Ballards was terrible when it came to being a tenant in a rental property. When we initially went to view properties, we were treated in a way that made it clear the agent thought we were wasting his time, despite making it clear from the beginning that we had to choose something/anything that same day with available cash for up to 3 months rent.
When we had chosen a property to rent, the staff in the office lacked the knowledge and experience on what to do. They did not know where lease contracts were located in their office, did not know where to... (read more)
Was this review helpful? Yes
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by 'droflilydnas' 26/2/2009
- Branch:
- 20 Hart Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
User 'droflilydnas' rated Ballards but did not write a review.
 and when we complained they didn’t take a care in the world! I would NEVER use this agent again they are all hopeless and seriously unprofessional. Steven Ballard should be ashamed of all of his staff and to be quite frank they should all be SACKED!!!!
They will be receiving a call from trading standards and also the health and safety inspector.
Thanks/&display=popup&link=http://www.allagents.co.uk/review/18069/&redirect_uri=http://www.allagents.co.uk/review/18069/ "Share on your Facebook Wall"){kind=logo}
. Only after a very stern face-to-face conversation and threatening to withhold future rent payments and reclaim past rent for negligence was any action taken. Even so, it took a further month for everything to be resolved, despite the agent promising it would all be taken care of in 1 business week.
We are a patient and understanding couple who take care of any property we rent as it were our own, doing maintenance work where possible to our own expense. Had Ballards been more professional and taken care of issues when reported, we very well could have resided in the property for years. We obviously did not and when it came time to moving out, the charges attempted to be claimed were ridiculous: they wanted to charge us for the mold/damp damage to the walls, carpet, and curtains. In the end our extensive documentation of phone calls, emails, written reports, and in-person visits to their office held ground that we had done everything we could to report and take care of the issue and that their negligence was the issue at hand.
Now every time I see a Ballards sign next to a property I cringe, hoping and praying whomever is doing business with them is getting far better service than we received. I should note that the overall time frame of our tenancy was 2 years, so this was not an issue with just one or two specific people at Ballards--it was the entirety of their staff, including new ones that started their employment with Ballards during the course of our tenancy. Obviously they have an inherent culture of treating rental tenants unprofessionally and without any consideration or respect. As we are now in the market for buying a house, out of moral and ethical principle I wouldn't buy a house through Ballards even if it were my dream home./&display=popup&link=http://www.allagents.co.uk/review/12012/&redirect_uri=http://www.allagents.co.uk/review/12012/ "Share on your Facebook Wall"){kind=logo}
