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Bairstow Eves

Agent rating: 1.4 out of 5.0 based on 96 ratings. This website contains 95 user reviews of Bairstow Eves.

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Agent Information

Bairstow Eves

Having been in existence for over 100 years the name Bairstow Eves is synonymous with professional estate agency. Bairstow Eves now has over 240 offices all over the UK and is still expanding.

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This Agent ranked 8397 out of 8398 in the UK

Overall Customer Rating

1.35 out of 5.00

10 recommend
86 disapprove

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About Reviews

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Customer Reviews (Page 1 of 4)
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A 1-star review by 'A Customer' 29/1/2012

Services:
Lettings (Prospective customer)
Experience:

Would you use the agent again? No

Walked in about 4pm on a Sat afternoon to ask about local apartments. The agent looked as if he couldn't be bothered and just talked about having nothing. No questions about preference or anything - just "oh there is nothing at the minute" even though there is loads in the shop window. I just thought - would I even want to pay this guy a fee now?

AWFUL CUSTOMER SERVICE!

I will not use this agent - but please do visit and make your own decisions.

PERHAPS A DIFFERENT SHOP THAN THE BARKING SHOP IS MUCH BETTER AND YOU CAN TRUST THEM (?)

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A 1-star review by 'Tenant' 15/12/2011

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

Just simply DISGUSTING what's going on there!!!!
We were renting a property through them. First of all when we got the flat is was not cleaned at all and they did not make a proper checklist at the beginning. ( this was our fault too but as we were new in London we did not have that much experience)
the worst thing what ever could happen is they NEVER paid the DEPOSIT back to us.
so the best you can do is just never choose this agent they are completely UNTRUSTWORTHY and LIEING to your eyes.

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A 4-star review by 'Jessica Tomlin' 10/12/2011

Branch:

36 Muswell Hill Broadway

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? Yes

I recently went in to the Bairstow eves office in Muswell Hill, i found the negotiator Jamie very helpful and informative, i did not really know the area of Muswell Hill and she took the time to explain the area to me as well as all the bus routes, having been in a few offices before going in to the Bairstow Eves office, i had found most of the staff i encountered rather rude people who where not interested, jamie was unable to find me a suitable property on this occasion, but she has kept in contact with me and i will certainly be renting my new home from her.

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A 1-star review by 'Mrs. K. Walker' 7/12/2011

Branch:

73 Station Road

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

What a waste of time! We were promised the world when the house was put on the market. We were told we would be informed every week about internet interest. Nothing. No phone calls. WE had to phone THEM for updates. Worst of all was we were offered an "Open Day" which would be advertised on the internet. This was not done. After phoning the office we were told not to bother staying in as no one was coming. We complained to the area manager which resulted in a visit from his representative who held his hands up to this farce. We are so upset about this waste of time and now we have to start all over again and see if we can find an agent a little more interested than this awful outfit. Would never use them again.

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A 1-star review by 'SM' 4/12/2011

Branch:

132 South Street Romford

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

Awful service, make an appointment, vendor doesn't show, phone the next morning after a 45 minute drive to be first told that no one is available as they are having a morning meeting (since when are meetings more important that clients????) and then be told after the fifth time of phoning that "the vendor has done this a couple of times, we don't think he wants to move"

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A 1-star review by 'Disgusted of Pudsey' 27/11/2011

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? No

Absolutely diabolical service. Girl eating dinner at desk whilst 'dealing' with us and dribbling yoghurt on the brochure. Rudeness to the point that we wanted out of the deal but had signed up for 16 weeks. never again. House details were incorrect and photos were dreadful. We took pur own photos and wrote the correct speil. The energy ratings were totally wrong so i had to insit that they be done correctly. We were never told if anyone was looking around. It was a totally dismal experience and I WOULD NOT RECOMMEND THEM!!! DO NOT TOUCH WITH A BARGEPOLE

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A 1-star review by 'Patricia' 24/11/2011

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? No

They sent mostly time wasters to view my property and one gave an offer of over £30,000 below the asking price and he tried to talk me into accepting. I finally told him after 3 months of only 3 viewings I was going to terminate the contract. He told me people probably didn't like the design of my house, yet when he signed me up he said it was a popular design. Strangely enough after that he sent someone round to view. When I finally did get a buyer at way below the price he told me there was no hurry as they were in rented. After a couple of weeks while conveyancing was going on the... (read more)

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A 1-star review by 'IC' 5/11/2011

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

These people are a real waste of time! One of the worse experience in my life

I did put an offer on a house. Once the offer went accepted by the vendor, I discoverd that the house did not comply with any building regulation. The vendor refused to sign a guarantee on the structure of the building. I do suspect that agents knew all these issues before, since the house has been on the market for more than one year and other two buyers withdrawned before me. The excuse given by the agent was that buyers withdrwan because 'their financial conditions change'. These are disonest people, I lost six weeks and money in arranging Homebuyers survey and other fees. On top of this, I have been treated very rudely - I had to chase them in order to discover information about the state of the selling myself. They never answered to a single email/call I made and they even tried to cheat with my solicitors....pathetic! And guess what: the house in ON SALE again! So that other poor buyers get tricked!

I am very disappointed, please PLEASE try to avoid using this company for your own sake!

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A 1-star review by 'Mr Richardson' 12/10/2011

Branch:

65-66 Long Row

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

Since moving into a mid terraced 3 bed property i've had nothing but stress with this company. They did a gas safety check at the very last minute, the property failed it! I the was told i couldn't move in! I'd booked removals, hired help and took 2 days off work for nothing! They said sorry but i was left out of pocket not them. Since moving in they've not returned my calls when i've complained about outstanding repairs, and they've even ignored the letters i've sent them demanding action. To sum things up, they don't care about customer service. They only want your money be it fees or rent etc.

My property is a disgrace i pay over 500 notes a month to live in what can only be discribed as a accident waiting to happen. The shit hole isn't even secure! My living room window opens from the outside, as the lock is broken! And i reported the problem a year ago!

Make your own mind up!

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A 1-star review by 'Frances Bourne' 28/9/2011

Branch:

25 Skinnergate

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? No

What a complete wast of time and our money. We paid £££ for a package including a glossy brochure. 7 months on and still we have not seen a copy of the brochure. None of the 3 viewers had received a brochure. Someone we knew who had sold rang for a copy of the brochure - she was coming up to the northeast to view houses the next weekend. Information did not arrive until after her weekend visit and then all she received was an A4 piece of paper with a 1 inch photo of the house and a few lines of description, with another cottage that was a lot cheaper. No phone calls, nothing. We have taken the property off them now - but they have not returned our calls, responded to our letters. This is probably some of the worst customer service I have ever come across. Often there is an answering machine on. I stood in the office and listened to the staff on the phone - they appear to have had no training and quite honestly, do not care. But it starts from the top - the Ombudsman beckons

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A 1-star review by 'Tim' 20/9/2011

Branch:

185 Stoke Newington Church Street Stoke Newington

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

Terrible, terrible terrible. We lived with a hole in our ceiling for a whole year that water poured through when we showered, this was never fixed. Our freezer was warmer than the fridge, never fixed. We had a gate on our front door, this had no key and was never fixed. We repeatedly asked for all these things to be fixed but nothing was ever done, Bairstow eves where supposed to be managing the property. When we moved out we were told the oven top had not been cleaned, it had, and as a result a new oven would need to be bought! To top it all off we found out later our deposit was never kept in the deposit protection scheme, when we said we wanted our full deposit returned + interest, as it had never been correctly kept, they told us to take them to court or go away.
The worst excuse for a company I have ever seen.

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A 1-star review by 'Never Again' 19/9/2011

Branch:

4 Bridge Street

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

I find it difficult to say anything positive about Bairstow Eves or the Countrywide Group to be honest. Firstly they don't have a complaints department so you just end up getting fobbed off. Do Not Use the Solicitors provided by them (you give them control over the purchase) it gives them the power to mess you around and get away with it, I know from personal experience.
After the sale of the property fell through I had a nightmare of an ordeal Renting through Bairstow Eves Lettings the property I had leased had fault after fault and when I informed the Letting office they weren't interested... (read more)

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A 1-star review by 'alan_little2011' 8/9/2011

Branch:

185 Stoke Newington Church Street Stoke Newington

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? No

THE WORST LETTINGS AGENTS IN LONDON.
dealt with K and S

I let my property out to this particular agent, all i got was problem after problem. there where taking 12% of rent for nothing. All the problems the tennants had were emailed straight to me. I was given no advice as to wether it was my responsiblity to resolve this issue or wether its the tennants. everything the tennant demands has to be provided in there eyes. They have no knowledge of thier own industry. Most Useless agents in Stoke newington. PLEASE LANDLORDS DO NOT USE THEM.

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A 3-star review by 'cr' 8/9/2011

Branch:

35 The Street

Services:
Conveyancing
Experience:

Would you use the agent again? Yes

they we're ok

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A 1-star review by 'I dealt with Luke' 4/8/2011

Branch:

4 Bridge Street

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

If you are going to Rent through Bairstow Eves Lettings do so at your OWN RISK!
If any appliances are supplied with the property when the Tenancy Agreement is signed, make sure you get the appliances checked YOURSELF!

Pay for an Electrician and Get your own PAT Test done on all Appliances that are Supplied prior to moving in.
If any appliances that are supplied are found to be faulty GET IN TOUCH WITH TRADING STANDARDS AND REPORT IT! Refuse to move in your life might depend on it!!!

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A 1-star review by 'nil' 26/7/2011

Branch:

41 Junction Road Archway

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

Told that I couldn't see a property without speaking to a mortgage advisor to see if I'm 'good for it'.

How patronising and rude. I was being treated as a second rate human. If I'd been a cash buyer I'd have not need made to 'come see the headmaster' and sit in front of them to have my personal details checked.

The team should learn that the hard sell doesn't always work and forcing people to use their added services is infuriating. I refuse to do business them.

Do the vendors know you do this??

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A 1-star review by 'Sparky M' 29/6/2011

Branch:

78 Jubilee Crescent Radford

Services:
Conveyancing
Experience:

Would you use the agent again? No

I decided to market my property with Bairstow eves as they appeared to be both professional and knowledgable, well how wrong could I be !! They did get people through the door and the number of viewings was impressive, however they were only supposed to show the property to potential buyers who had approved finance yet on a number of occasions the feedback was that the people who had viewed the property really liked it but could not afford it ?? They put pressure on for me to reduce the price yet the reason I decided to market the property was because of their confidence that they would... (read more)

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A 1-star review by 'VictorM' 18/6/2011

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? No

Bairstow Eves - Bare Faced Liars more like! Do not use this agency or specifically this branch. Unprofessional, unethical, rude and incompetent.

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A 1-star review by 'Abby' 15/6/2011

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

Used the Redhill branch recently. They were really nice and seemed really professional until I decided to proceed with a letting application with them. First of all their referencing fees are ridiculously overpriced (£125 per applicant - other places charge around £75 per applicant). This is when the problems started, the agents phoned me EVERY DAY to tell me to chase up on the references and ask them to contact the referencing agent (HomeLet) which was completely unprofessional - it was NOT my responsibility, I filled out the form and for the stupid amount I paid, I expect the referencing company to sort out contacting my referees. This continued for a good two weeks as HomeLet had 'problems' contacting referees. I had contacted my referees several times during the process and they had responded that they received no emails or calls regarding referencing. Meanwhile, Bairstow Eves were calling me every day regarding referencing which I found both annoying and unprofessional.

I would not recommend them, I say steer well clear of both Bairstow Eves and HomeLet.

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A 1-star review by 'Andy' 6/6/2011

Services:
Conveyancing
Experience:

Would you use the agent again? No

I have today contacted them regarding a property that I saw in their window yesterday, it was advertised at £59,995 for a 2 bed. detached mobile home - I then had a look on their web page today and found the same advert with a photo of a double unit stating it was 2 bedroom, but when I looked at the Floor Plan it showed a single, 1 bedroom unit !!! I contacted the office to find out further details and to arrange a viewing, but was told that the 2 bed unit was £125,000 not £59.995 as stated on the web page and in their window ! This is definitely misrepresentation. They are offering a property for sale that does not exist. I found the staff very unhelpful and they would not admit that they were in the wrong.

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A 1-star review by 'mac' 5/6/2011

Branch:

168b High Street

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? No

One of the worst experiences of my life, after a brilliant sales pitch by the MD, the house was put on the market, overpriced, at his incidence so no viewings. After dropping the price by us to a realistic price after our own research, things started moving. But with every viewing, we were left with no feedback, no phone calls to keep us updated. The MD usually hiding when we popped in the shop. After a buyer was found we had to deal direct with the buyer to get the information we needed. Also the photos taken for the adverts were used incorrectly. A buyer was found, true, someone who saw the ad, that cost us £4000 with no backup or support. Not a bad profit for sitting on your backside.

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A 1-star review by 'Essex Buyer' 1/6/2011

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

Unfriendly staff, did not return calls, not even sure offer made on property was passed on to the vendor. What a shambles!!..

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A 5-star review by 'mozcore' 1/6/2011

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

I used these guys to sell two properties - mine and my partners. They were very helpful especially when the people we were buying from pulled out not once but twice! They kept everyone informed and when we lost the one we wanted they kept the bottom of the chain together. Add to this they were very pro-active and found us a property to buy. A very professional service. Would reccommend the Ealing office to anyone!!!!..

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A 1-star review by 'Wakka1201' 13/5/2011

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

This branch are an awful estate agents that misrepresented a property that I am still trying to buy almost 9 months after first seeing the property. In all their advertisements for the house they said it was a freehold but after we agreed price and our solicitor did the searches it was found out to be a leasehold that the bank had repo'd and were trying to sell. 3 months after agreeing price where we came up to meet their valuation (..despite our valuation from the bank being lower and more recent..) we are now in a process where the bank who owns half have not even agreed a price with the housing company who own the other 50% and the freehold. So much for it being a freehold Bairstow Eves Great Barr! We now stand to lose £1,500 in fees to mortgage arrangements and solicitors costs. Which may not sound like a lot but for myself and partner both only 23 it is a lot of money.

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A 1-star review by 'bad experience' 6/5/2011

Branch:

105 Coulsdon Road Old Coulsdon

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

I had a terrible experience with Bairstow Eves today!

I made an appointment for a property viewing with Bairstow Eves this morning. Also, their sales person insisted that I need to talk to one of their mortgage advisor and said this mortgage advisor will be free in 20-30mins. I checked my schedule and I have one hour before my next appointment. So I agreed that I would talk to their mortgage advisor. However, one hour passed and no one rang me. I had to move to my next appointment. While I was busy the mortgage advisor rang me, I had to interrupt my work to answer the phone and said I was... (read more)

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A 1-star review by 'shah' 30/4/2011

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

I had the most awful experience today. The lady was rude said she had nothing for me to look at. Talked me like I was nothing. I got up to leave and she asked me why I stood up!! Because you said you had nothing for me to buy???

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A 1-star review by 'DPNixon' 29/4/2011

Branch:

105 Coulsdon Road Old Coulsdon

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

Doing business with Bairstow Eves was one of the worst decisions I have ever made. Once they have your money, they don't give a damn. They won't even return your phone calls. I really cannot express my disgust without resorting to expletives. If you do business with them, you will regret it.

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A 1-star review by 'JON' 13/3/2011

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

What can I say about this shower other than be warned everybody they take your deposit and when you opt to move on they help landlords to rip you of by claiming spurious repair bills and not releasing your deposit.

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A 1-star review by 'john' 10/3/2011

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

The employees are unprofessional and rude.The landlord didn't get the property ready as per the tenancy agreement but they claimed it is ready and insisted on shifting into the house.They overchagred for all the services they provide like referencing and administrative work. They are only concerned about money.

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A 1-star review by 'Jon' 3/3/2011

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

]]
This company gives more credence to the fact that Estate Agents are con artists, I was given a verbal quote for commission of 1.5% then in writing a fixed fee was insisted on some

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Agent Details for Bairstow Eves

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Review Statistics for Bairstow Eves

Review Summary

Total Reviews:
95: Total Ratings:
96: First Review :
05/10/2006: Latest Review:
29/01/2012

Overall Review Performance

Recommend :
10: Disapprove :
86

Individual Services Review Performance

From Landlords	From Tenants	From Vendors	From Buyers

Recommend:0	Recommend:1	Recommend:6	Recommend:0
Disapprove:7	Disapprove:12	Disapprove:12	Disapprove:6

Surveys	Conveyancing	Lettings (Prospect)	Sales (Prospect)

Recommend:0	Recommend:1	Recommend:0	Recommend:2
Disapprove:1	Disapprove:2	Disapprove:4	Disapprove:42

They manage our building	They are our factor	They manage our estate

Recommend:0	Recommend:0	Recommend:0
Disapprove:0	Disapprove:0	Disapprove:0

Staff Members

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Agent Fees

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Complaints Procedure

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Bairstow Eves

Agent Information

Bairstow Eves

Offices / Branches

This Agent ranked 8397 out of 8398 in the UK

Overall Customer Rating

Bairstow Eves has not joined our 'transparent agent' scheme yet.

Customer Reviews (Page 1 of 4) show me only reviews from.. Please select.. Landlords Tenants Buyers Sellers No's Yes's

A 1-star review by 'A Customer' 29/1/2012

A 1-star review by 'Tenant' 15/12/2011

A 4-star review by 'Jessica Tomlin' 10/12/2011

A 1-star review by 'Mrs. K. Walker' 7/12/2011

A 1-star review by 'SM' 4/12/2011

A 1-star review by 'Disgusted of Pudsey' 27/11/2011

A 1-star review by 'Patricia' 24/11/2011

A 1-star review by 'IC' 5/11/2011

A 1-star review by 'Mr Richardson' 12/10/2011

A 1-star review by 'Frances Bourne' 28/9/2011

A 1-star review by 'Tim' 20/9/2011

A 1-star review by 'Never Again' 19/9/2011

A 1-star review by 'alan_little2011' 8/9/2011

A 3-star review by 'cr' 8/9/2011

A 1-star review by 'I dealt with Luke' 4/8/2011

A 1-star review by 'nil' 26/7/2011

A 1-star review by 'Sparky M' 29/6/2011

A 1-star review by 'VictorM' 18/6/2011

A 1-star review by 'Abby' 15/6/2011

A 1-star review by 'Andy' 6/6/2011

A 1-star review by 'mac' 5/6/2011

A 1-star review by 'Essex Buyer' 1/6/2011

A 5-star review by 'mozcore' 1/6/2011

A 1-star review by 'Wakka1201' 13/5/2011

A 1-star review by 'bad experience' 6/5/2011

A 1-star review by 'shah' 30/4/2011

A 1-star review by 'DPNixon' 29/4/2011

A 1-star review by 'JON' 13/3/2011

A 1-star review by 'john' 10/3/2011

A 1-star review by 'Jon' 3/3/2011

Agent Details for Bairstow Eves

Review Statistics for Bairstow Eves

Staff Members

Agent Fees

Complaints Procedure

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Customer Reviews (Page 1 of 4)
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