Atlantis Property Services Ltd
based on 164 ratings. This website contains 149 user reviews of Atlantis Property Services Ltd.
Agent Information
Atlantis Property Services Ltd
Estate and Letting Agents, New Homes, Serviced Apartments and Property Maintenance
Offices / Branches
Admin Note
View statement from Mr John Sykes, Group Managing Director of Atlantis Property Services Ltd.
Statement from Mr John Sykes, Group Managing Director of Atlantis Property Services Ltd as we received it on 26th January 2009:
I am the founder of Atlantis and have been monitoring this site with genuine disbelief, as we regularly receive such positive feedback on our service and should we ever have any isolated incidences where clients are unhappy we pride ourselves on being proactive in resolving the issue swiftly. In fact all new tenants have for many years received a welcome letter from Andrew Strong our Managing Director, a week or so after they move in, which reads Thank you very much indeed for choosing Atlantis to assist with the letting of your new home and I trust that your move has run smoothly to date, with our office ensuring that the necessary paperwork was completed efficiently and to your satisfaction. I take my role within Atlantis very seriously and greatly appreciate your business, as such should you have any issues during the tenancy which you feel that my colleagues have not dealt with to your satisfaction, then please do contact me direct and I will do all I can to help. I wish you much happiness in your new home.
Also, the telephone number section of our website has stated for the last 5 years We believe that all clients should be able to contact our board of Directors. Customer service is a crucial element of our business and we would love to hear any feedback you have about the service that we offer or indeed if you have any other information that may be of use to us. This is then followed by the direct dial telephone numbers of our board of Directors who have been with Atlantis for many years.
There are usually more to these complaints than meets the eye and is often down to communication. There have been comments on this site stating we charge tenants unfairly, this I strongly disagree with. There are of course occasions when charges are enforced which are clearly laid out in our Terms & Conditions before the tenancy commences e.g. if a tenant is in breach of their contract for not paying their rent (although we always give tenants an allowance of 4 days to be late just in case the rent due day lands on a weekend or bank holiday) as it creates a certain amount of extra work, as you would expect to incur a minimal fee if you did not pay your credit card or mortgage on time. Another example would be deductions from a tenant's dilapidations deposit if there are any damages at the end of the tenancy, this is not determined by Atlantis but by an independent inventory clerk who the landlord also has to abide by. If there is no damage (fair wear and tear is taken into consideration) then there are no deductions for dilapidations. Whilst I acknowledge that as a company we will not be bullied into making the wrong decision, it should be noted that we always endeavour to act fairly, we are members of ARLA, TDS, ARMA, NAEA, OFT and abide by their strict code of conduct.
Atlantis have the largest market share in the Reading area and therefore it goes hand in glove that we should expect to receive more reviews, coupled with the fact that as a society we are all too eager to complain but rarely praise, however I fully acknowledge that one bad review is one too many.
I am the founder and Managing Director of the Atlantis Group and I can say very sincerely that I truly care about my business and customers and am very unhappy to read the comments on this website. I have never lost sight of my role here and as always I am available to assist customers in any way I can who are welcome to contact me via my direct dial number: 0118 955 7002 or my e-mail j.sykes@atlantisgroup.co.uk.
Please be assured that we do care.
Kind regards
John Sykes
Group Managing Director
Atlantis Property Services Ltd has not joined our 'transparent agent' scheme yet.
"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Atlantis Property Services Ltd, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 5 of 6)
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by 'Harry30577' 5/1/2010
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Very helpful agent, looked after my needs, will be renting more properties through them in the future.
Was this review helpful? Yes
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by 'Qamar M' 21/12/2009
- Branch:
- 23/24 Market Place
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Nonprofessional personified on 2 occasions in a month.
1 - I requested a viewing for a property nearby and the agent appeared 10-mins late only to find that he had no keys for the property. No apologies for wasting my time, he returns to office with my request to re-arrange. Never heard back from him ever.
2 - I requested viewing for a property listed 800pcm, on viewing I discovered it raised to 850pcm with no prior notice. Since I liked the property, requested for some more information from the agent. Upon no callback, I called on 3rd day and the same Agent bluntly asks me, What Information had did I want? (wow) Repeated my question about Fridge/Freezer & Washing Machine but again to my surprise he never called me back.
I live in a property managed my them at the moment and am still waiting for them to fix the windows leaking cold breeze and its -2 temp outside while my wife had raised it with them a month ago.
Boy "Terrible" will be such an understatement.
Was this review helpful? Yes
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by 'Miss C' 8/12/2009
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
User 'Miss C' rated Atlantis Property Services Ltd but did not write a review. -
by 'David S' 22/10/2009
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
A word of advice do not use this estate agent, you will regret it they appear professional and modern but are anything but they will charge for everything and will not budge if you dispute the charge, I paid for a renewal (
Was this review helpful? Yes
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by 'Leigh' 15/10/2009
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Good
Was this review helpful? Yes
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by 'Little miss' 14/10/2009
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'Little miss' rated Atlantis Property Services Ltd but did not write a review. -
by 'Ali' 7/10/2009
- Branch:
- 23/24 Market Place
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I purchased a property through Atlantis three weeks ago. I went to a number of agents and although a number of them had properties that I was looking for
I found Atlantis the most professional, and as soon as a property came onto the market I was contacted the same day and kept up to date at all times. If I come to move from this property I will definitely sell my house through Atlantis and I hope to purchase through them again.Was this review helpful? Yes
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by 'Claire' 30/9/2009
- Branch:
- 23/24 Market Place
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I have just purchased a property through Atlantis. I found them very professional and they kept me up to date throughout the whole process. If I decide to move in the future I will definately sell my house through Atlantis and hope to purchase through them as well.
Was this review helpful? Yes
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by 'Bitter' 21/8/2009
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I wouldn't wish them on my worst enemy. They are dishonest and will try to squeeze every last penny out of you with intimidating tactics. Their terms and conditions and additional charges are shocking. Loan sharks would have better ethics and professionalism. Be very suspicious of any positive reviews - some have the same IP address. In my opinion, this operation should be shut down.
Was this review helpful? Yes
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by 'IT_Consultant' 20/8/2009
- Branch:
- 23/24 Market Place
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I was looking for a property to let in the Reading area and after several viewings found a lovely apartment which happened to be available through Atlantis. Although the person showing me the apartment hadn't been as friendly or professional as other estate agents I loved the apartment enough to want to proceed.
At this stage I paid a deposit as requested and was then sent terms and conditions. The amount of items being charged for and the unwillingness to be flexible or change any items to a more reasonable or fair state left me extremely disatisfied with the estate agent and ultimatley... (read more)
Was this review helpful? Yes
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by 'MissP' 30/7/2009
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Please don't make yourselves victims of these people. They pull every penny out of you that they can get their hands on. they charged me two months extra rent when I moved out, didn't give me back the money because they told me I was living there and then they charged me for supposedly renewing the tenancy in those two months. I'm utterly heartbroken.
Also beware that they write some of their own good reviews on this site. If you read enough it's clear that they have written them, the messages are almost the same and the names are things like 'Benny Factor' and 'Joe King'. It's rediculous.
I've become very down since leaving them because I have had to pay them
Was this review helpful? Yes
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by 'AS' 22/7/2009
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Worst estate agent by far. Though they tell you in a letter, they charge ridiculous fees when you move out. Just another scam for them to suck more money out of you. The people working there are complete muppets. They regurgitate their policy as if it was brainwashed into their heads and can't seem to think logically for a minute.
Was this review helpful? Yes
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by 'Charlie' 5/6/2009
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have rented various properties with Atlantis over the years and found them very helpful. They have a good variety of properties to rent and have always found me and my family a suitable property with all my needs being catered for. I would recommend Atlantis to my friends and family.
Was this review helpful? Yes
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by 'Lewy' 27/4/2009
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
One word - rubbish.
Was this review helpful? Yes
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by 'Mars' 19/3/2009
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I am a Landlord living out of the area with a property in Reading. Atlantis have always managed to let my properties, without leaving it empty. They have kept me up to date with the progress of new tenants and I have found them to be very helpful and approachable. I will continue to use Atlantis now and in the future and would be happy to recommend them other landlords.
Was this review helpful? Yes
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by 'Gary' 5/3/2009
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Dear Andrew
a quick note for your information on the great service provided by your staff at the Market Place, Reading branch.
My family and I recently relocated from Australia to the UK on a 2 year contract with my work. During the process, we booked from Australia a weeks stay in one of your short term apartments in Reading, the 'Blakes Quay' apartments. We then had to quickly find and secure a long term let on a house suitable for all of us! This was accomplished in a relatively short period of time and the transition from the short to long term accommodation was quite a seamless... (read more)
Was this review helpful? Yes
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by 'KateJS' 16/2/2009
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Interesting. I believe Andrew Strong is the same Andrew that I dealt with when I first let my property a few years ago. The one that told me that he could not contact my prospective tenants because they had gone abroad on holiday - when in fact they were sitting on my sofa, having been driven to looking us up in the phone book by the lack of contact from Atlantis. Having assumed he would have left by now I was actually considering giving them another go - maybe not!
Was this review helpful? Yes
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by 'Asker' 14/2/2009
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was a tenant of Atlantis before I purchased my house. I always found them extremely helpful if I had a problem with the property. Someone was send out within a week if I had a small maintenance issue and straight away if it was major. I would use them again if I was renting and when I come to sell my house.
Was this review helpful? Yes
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by 'Moo' 30/1/2009
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I am incredibly dissapointed with Atlantis. From the very beginning of my tenancy we have had serious problems with them. We arrived at the house to a foul stench; the fridge and freezer had been left closed and uncleaned for so long that it had partially rotted and there was mould everywhere. We called Atlantis time and time again to sort this out, because we couldnt use it, and the house smelt like decay. The landlord ended up sorting it out himself and hiring a cleaner.
They also charged us rent twice in a month, and then had the nerve to say that they wanted to charge us an... (read more)
Was this review helpful? Yes
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by 'Mr. T' 21/1/2009
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
There are far better letting agents in Reading than money sucking Atlantis.
Was this review helpful? Yes
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by 'Thanks Atlantis' 4/1/2009
- Branch:
- 23/24 Market Place
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
The most horrible of the lot. Really unprofessional people in the Reading branch. They have no idea about a property being available or not for letting. Made me and my family wait for more than 30 mins outside the property when and it was really cold and the agent never turned up. They did this twice to me. After that, out of frustration when I went to their office, I was told that the existing tenant has locked the apartment and left and we cannot view the property for that day. Every agent has a spare key of a house. But it seems Atlantis does not :-). They could have come up with a better excuse. Anyways, they gave me an appointment for the next day which I agreed to. The next day, their agents calls up and informs me that the apartment has already been let. Hmmm... strange, is'nt it? I asked one of the agent in the office if the apartment is available, and I was told it is. May be the other agent had some vested interest in the apartment. And the irony is that the apartment is still available. You can check their website for 2 bedroom, Bridge Street, Reading,
Was this review helpful? Yes
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by 'Mr S' 25/11/2008
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
As promised from my message sent before on 13th May that I will provide an update. After reading Thetenant's review I can sense that person is extremely disatisfied and I fully understand why.
Stuart, I don't think these people are being unreasonable as they are all being honest. And yes it is funny to see that Sarah and Stuart are from the same IP address with a short positive comment like the ones before.
But back to my review, I just can't emphasize how unprofessional they are (with the exception of the helpful receptionist and a young man who may have recently started working... (read more)
Was this review helpful? Yes
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by 'Stuart' 15/10/2008
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We have used Atlantis since they started back in 2000. We have always found them to be a good agent and they have always looked after our interests.
Was this review helpful? Yes
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by 'Sarah Stoward' 15/10/2008
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
stayed 14 months in reading and used atlantis, they were great!
Was this review helpful? Yes
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by 'Danielle' 15/10/2008
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Let my property for 3 years and now I'm selling. James has always looked after me and hopefully he'll find a buyer soon.
Was this review helpful? Yes
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by 'CH' 29/8/2008
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The fact that Atlantis has to go onto this site and try to redeem themselves by writing positive reviews themselves says it all. Every good review has been written in the same style, all by people with first name usernames - not too obvious!!
I agree with all below comments - Atlantis have been nothing but unprofessional, fleecing, arrogant and uncaring. Apologies - the receptionist has always been very helpful. Apart from that, our whole experience with Atlantis has been absolutely horrendous.
Property 1:
- No oven for the 3 weeks it took for them to get someone out to fix it. Their... (read more)Was this review helpful? Yes
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by 'GF' 11/8/2008
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
From other reviews here, I must have had it good...
Completely unprofessional and incompetent people, particularly in the property management department.
I had problems with the central heating not working which was not resolved for 3 weeks and required me having to rant at their office before one of the Directors offered a solution and repairs were made. The staff are completely unreachable on phone at any time of the day (except when you want to make a payment).
Inspections were carried out quaterly, which turned out to be a needless farce considering the number of repairs required that were highlighted in the inventory check-out. Made me wonder what the point of the inspection was.
Getting meter readings on leaving was a disaster as their reading turned out to be completely wrong requiring Thames Water to get the correct reading themselves so as to close my account.
The final straw was having to chase up on the deposit only to find out on expiration of the legal 10days after agreement that they would just start processing it. Even worse, they wanted to chargeWas this review helpful? Yes
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by 'Adam' 15/7/2008
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have dealt with a number of Estate/Letting agents over the last 6years in Oxfordshire, Northumberland, London, Dorset and Reading. I have never come across such a poorly run, unprofessional, deplorable 'company' as Atlantis.
I have lived in an Atlantis 'managed' (I use the term lightly) property for the last year. From day one I have had problems with this organisation and its ever changing 'work-force'. I have never actually had a contract stating the correct dates despite trying to secure one for 12months now. My rent is paid via direct debit on the same date every month yet for some... (read more)
Was this review helpful? Yes
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by 'Mr V' 24/6/2008
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
SHOULD BE ZERO OUT OF FIVE!
Well well.....finally an opportunity has arisen for me to broadcast exactly how truly awful this joke of a company is. I used to be a tennant in Tilehurst of a property managed by Atlantis and I have to say I have never experienced such incomptent and unprofessional service from any company in my entire life.
I was repeatedly lied to, repeatedly charged without any justification or explanation and had my entire deposit STOLEN from me....frankly the only word to describe it. I have personally met John Sykes and, frankly, if a company is run by someone like... (read more)
Was this review helpful? Yes
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by 'Mr A' 23/6/2008
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
One star is one too many in my opinion. Businesses like this continue to make money out of fleecing the young and old of this country. Make a difference just dont use them. There are plenty of quality comapnies in Reading notably Haslams. They offer Service and Value which are two things that you could never dream of receiving from Atlantis.
Now clearly looking at these reviews there are some people who think Atlanstis are a 5 stars great company, those people clearly currently have jobs there! Another sign of Atlantis anything goes tactics!
I would say this all to Atlantis but then I would have to repeat it all again to a new employee the next day as their Staff turnover must be near on 100%.
Andew thank you in advance for your automated concern message its really sincere.
Was this review helpful? Yes
 Repeated my question about Fridge/Freezer & Washing Machine but again to my surprise he never called me back.
I live in a property managed my them at the moment and am still waiting for them to fix the windows leaking cold breeze and its -2 temp outside while my wife had raised it with them a month ago.
Boy "Share on your Facebook Wall"){kind=logo}
, Heather Smith (who looked after our short term inquiries and booking), Paul Morton (co-ordinated the long term inspections and letting) and Charlene Jones (finalising the whole 12 month long let process).
All very approachable and friendly in their profession. Again, thanks for the whole transition process, made that much easier.
Kind regards,
Gary Simpson
Reading/&display=popup&link=http://www.allagents.co.uk/review/1981/&redirect_uri=http://www.allagents.co.uk/review/1981/ "Share on your Facebook Wall"){kind=logo}
, and we rang five times to get this sorted. Days turned into a week, and in the end I complained. The landlord again sent in his cleaner, and we were not charged.
I am now being told that I will need to pay a fee for a reference to be sent to my new landlords, and I move out tomorrow! I got mouth from the woman on the phone, and ended up complaining yet again.
I am also very concerned that I will not get my full deposit back; I have spent days (and a lot of money) cleaning the flat to make sure it is in pristine condition, and better than it looked when we arrived. Both myself and my partner have decided to be present at the deposit check because we just do not trust atlantis. The flat was in a disgusting state when we arrived, and I am certainly not being denied my deposit after every effort I have put into making it habitable again. I have even had to get up on a ladder with a bucket of bleach to clean the black mould that they failed to spot covering the roof of our bedroom, and the doorframe. I have been unable to clean one area simply because I was too concerned I may break some of the furniture and have our deposit taken away.
I sincerely hope that in the future Atlantis will get their act into gear; I wouldnt wish this experience upon any genuine hard working tenant. I will certainly not be using their services again./&display=popup&link=http://www.allagents.co.uk/review/1788/&redirect_uri=http://www.allagents.co.uk/review/1788/ "Share on your Facebook Wall"){kind=logo}
. They could have come up with a better excuse. Anyways, they gave me an appointment for the next day which I agreed to. The next day, their agents calls up and informs me that the apartment has already been let. Hmmm... strange, is'nt it? I asked one of the agent in the office if the apartment is available, and I was told it is. May be the other agent had some vested interest in the apartment. And the irony is that the apartment is still available. You can check their website for 2 bedroom, Bridge Street, Reading, /&display=popup&link=http://www.allagents.co.uk/review/1679/&redirect_uri=http://www.allagents.co.uk/review/1679/ "Share on your Facebook Wall"){kind=logo}
. It was very insensitive to send the agent, who offended my friends and I previously, to show potential tenants around my house. I didn't want to see her again. Was she even showing them around the property when each time she couldn't be bothered to unlock my back garden door to let them see and complained that a small bucket was on the way? It seemed like she wanted to get out as quick as possible. The other agents let the viewers take their time and have a very GOOD look at the property before leaving.
I know Thetenant is definitely going to comment about what I'm going to say as they must've experienced this as well. 8 out of 10 times they brought viewers around unexpectedly and have told me that they have sent me a text message to my phone. I never received those text messages and each time when I tell them that, they say they have had a problem with the system and they will get it fixed. I'm an IT specialist and I'm pretty certain it doesn't take 3 months to fix an problem like that. Also, one time I was away for the weekend and they had called me to inform me of viewers looking at the property. I came back after the weekend to find my front door unlocked, and it is not a sturdy door either. Thankfully no one invited themself in.
Unfortunately, I had to stay to the end of my contract because they couldn't find tenants. I received my full deposit back a month later minus those admin fees and the cost of sending the letter to me, etc etc. The landlady of that property was very nice and was also disappointed with the service that Atlantis provided. I guess I'm not the only one who has spoken to their landlord/landlady where they have said the same thing about Atlantis.
My friend was also going to be a first time tenant and he was looking at Atlantis, but there is no way that I could let him deal business with them.
I am currently with Martyn Russell and they get things done immediately and professionally!
I would never recommend Atlantis./&display=popup&link=http://www.allagents.co.uk/review/1548/&redirect_uri=http://www.allagents.co.uk/review/1548/ "Share on your Facebook Wall"){kind=logo}
.
- Deposit then took 3 weeks to come back to us - none of the above problems were resolved without constant hassles and pestering from our end for Atlantis to ever get anything done.
Property 2:
- No washing machine for 2 weeks, despite being a brand new apartment. We had to pay /&display=popup&link=http://www.allagents.co.uk/review/1247/&redirect_uri=http://www.allagents.co.uk/review/1247/ "Share on your Facebook Wall"){kind=logo}
.
Inspections were carried out quaterly, which turned out to be a needless farce considering the number of repairs required that were highlighted in the inventory check-out. Made me wonder what the point of the inspection was.
Getting meter readings on leaving was a disaster as their reading turned out to be completely wrong requiring Thames Water to get the correct reading themselves so as to close my account.
The final straw was having to chase up on the deposit only to find out on expiration of the legal 10days after agreement that they would just start processing it. Even worse, they wanted to charge /&display=popup&link=http://www.allagents.co.uk/review/1207/&redirect_uri=http://www.allagents.co.uk/review/1207/ "Share on your Facebook Wall"){kind=logo}
 property for the last year. From day one I have had problems with this organisation and its ever changing 'work-force'. I have never actually had a contract stating the correct dates despite trying to secure one for 12months now. My rent is paid via direct debit on the same date every month yet for some reason I regularly receive fines for late payment.
I have also had issues with Atlantis in regards booking appointments for prospective tenants to view the property. This is an ongoing theme, the day I moved into the property myself, we had to delay by a number of hours as they had lost every single key (including window keys). This has happened a further two times and I have had to provide newly cut keys (at my own expense) so that customers can view the property.
The team of Estate agents can only be described as cowboys. They have limited knowledge of the market they are working in and come across as smarmy and desperate. As for the rest of the organisation, they do not keep records of previous conversations or phone calls, are generally very rude. I would highlight the Accounts department as being specifically incompetent. I often find that when I have an issue, it ends up that I do the work for them in resolving the issue. I could go on, however, I think you can form a comprehensive picture of how poor Atlantis are from other peoples reviews.
I am currently disputing my leave date with Atlantis and with each staff member I speak to I receive a different story. This has been ongoing for over 6 weeks. A such I am now in the process of seeking legal advice. Atlantis are an organisation that feed you lies, mis-inform you, mis-represent you and try to fleece you whenever they can. I have just bought my own property, and I can confirm that Atlantis are the laughing stock of estate/letting agents in Reading. When you have a poor reputation amongst your peers as well as your customers something is wrong. As well as seeking legal advice I will also be complaining through the ARLA. I am also a tad annoyed that I cannot rate Atlantis lower than 1 star.
I look forward to Andy's automated response and pursuing my complaints through other means./&display=popup&link=http://www.allagents.co.uk/review/1181/&redirect_uri=http://www.allagents.co.uk/review/1181/ "Share on your Facebook Wall"){kind=logo}
