Atlantis Property Services Ltd
based on 141 ratings. This website contains 126 user reviews of Atlantis Property Services Ltd.
Agent Information
Atlantis Property Services Ltd
Estate and Letting Agents, New Homes, Serviced Apartments and Property Maintenance
Offices / Branches
- Reviews
- Agent Details
- Review Stats
- Agent Fees
- Staff Members
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Admin Note
View statement from Mr John Sykes, Group Managing Director of Atlantis Property Services Ltd.
Statement from Mr John Sykes, Group Managing Director of Atlantis Property Services Ltd as we received it on 26th January 2009:
I am the founder of Atlantis and have been monitoring this site with genuine disbelief, as we regularly receive such positive feedback on our service and should we ever have any isolated incidences where clients are unhappy we pride ourselves on being proactive in resolving the issue swiftly. In fact all new tenants have for many years received a welcome letter from Andrew Strong our Managing Director, a week or so after they move in, which reads Thank you very much indeed for choosing Atlantis to assist with the letting of your new home and I trust that your move has run smoothly to date, with our office ensuring that the necessary paperwork was completed efficiently and to your satisfaction. I take my role within Atlantis very seriously and greatly appreciate your business, as such should you have any issues during the tenancy which you feel that my colleagues have not dealt with to your satisfaction, then please do contact me direct and I will do all I can to help. I wish you much happiness in your new home.
Also, the telephone number section of our website has stated for the last 5 years We believe that all clients should be able to contact our board of Directors. Customer service is a crucial element of our business and we would love to hear any feedback you have about the service that we offer or indeed if you have any other information that may be of use to us. This is then followed by the direct dial telephone numbers of our board of Directors who have been with Atlantis for many years.
There are usually more to these complaints than meets the eye and is often down to communication. There have been comments on this site stating we charge tenants unfairly, this I strongly disagree with. There are of course occasions when charges are enforced which are clearly laid out in our Terms & Conditions before the tenancy commences e.g. if a tenant is in breach of their contract for not paying their rent (although we always give tenants an allowance of 4 days to be late just in case the rent due day lands on a weekend or bank holiday) as it creates a certain amount of extra work, as you would expect to incur a minimal fee if you did not pay your credit card or mortgage on time. Another example would be deductions from a tenant's dilapidations deposit if there are any damages at the end of the tenancy, this is not determined by Atlantis but by an independent inventory clerk who the landlord also has to abide by. If there is no damage (fair wear and tear is taken into consideration) then there are no deductions for dilapidations. Whilst I acknowledge that as a company we will not be bullied into making the wrong decision, it should be noted that we always endeavour to act fairly, we are members of ARLA, TDS, ARMA, NAEA, OFT and abide by their strict code of conduct.
Atlantis have the largest market share in the Reading area and therefore it goes hand in glove that we should expect to receive more reviews, coupled with the fact that as a society we are all too eager to complain but rarely praise, however I fully acknowledge that one bad review is one too many.
I am the founder and Managing Director of the Atlantis Group and I can say very sincerely that I truly care about my business and customers and am very unhappy to read the comments on this website. I have never lost sight of my role here and as always I am available to assist customers in any way I can who are welcome to contact me via my direct dial number: 0118 955 7002 or my e-mail j.sykes@atlantisgroup.co.uk.
Please be assured that we do care.
Kind regards
John Sykes
Group Managing Director
Atlantis Property Services Ltd has not joined our 'transparent agent' scheme yet.
AllAgents recommend that consumers use an Agent that has signed up to our FREE 'Transparent Agent Scheme'. Transparent agent reviews are also subject to additional random verification checks by the allAgents Team. If you do choose to contact or use Atlantis Property Services Ltd, please make them aware and ask them to get in touch with allAgents to clarify their position. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 1 of 5)
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by 'Bexii' 9/2/2012
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
My personal experience with Atlantis has been exeptional. The guys on the lettings team are great always friendly full of charm and charisma which makes them a pleasure to deal with. They are people you can actually have a conversation with rather than other agents who just think money and let let let. They didn't make me feel like I had to take the first property I viewed they helped me find somewhere that matched all my requirements rather than somewhere that was just ok. They have a quick turnaround and the fees are in line with their biggest competitors.
Overall I think they are a great agency I would definately recommend them and use them again.Was this review helpful? Yes
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by 'HaPpY' 8/2/2012
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Atlantis are the best letting agents I have dealt with in Reading. After some terrible experiences with several other agents in the area it has been refreshing to find one that has delivered consistently to a high standard.
The property has been well maintained, and any repairs have been carried out in a reasonable timeframe when required.
I would absolutely recommend Atlantis to anyone looking for an apartment in the Reading area. They have all been excellent and have always gone out of their way to deliver the best service possible, and I look forward to staying with them for a long time to come.
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3
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by 'DeeLove' 8/2/2012
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
While looking for an apartment to rent within Reading, I contacted at least 10 different agents but I must confess that Atlantis is simply wonderful in their professional dealings and I can always recommend them to my friends.
The agent is blessed with highly skilled and pleasant professionals who are always on grand to help and they are very fast in their dealings. They have absolute respect for their customers and they are very particular about customer satisfactions.
With the help of Atlantis staff most especially Mathew L'Estrange, my movement into my new apartment was easy, fast and itch free.
I will like to say a big thank you to management and staff of Atlantis Company.
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5
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by 'AVOID ATLANTIS!!!' 6/2/2012
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Staff Member
- Charlene Jones other rude idiots
- Experience:
- Would you use the agent again? No
NEVER EVER rent with this agent, avoid like the plague!!!!!
I’ve rented the flat in Central Reading for over two years now. The service has always been deficient and every time I contacted them I dealt with a different person. There was little to none acknowledgement to e-mails and phone calls.
Visits were scheduled with the wrong dates and the agent would just appear on the door whenever they felt like. During the visits I would tell them about the different issues with the flat (smells coming to the airing cupboard, mould, broken washing machine) and they were never followed up... (read more)
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4
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by 'Jason' 5/2/2012
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Incredibly unprofessional approach. Individual tasked with finalising deposit and handing over keys was rude, clueless, sarcastic and just plain obnoxious - in addition they had no sense of her own ineptitude and clearly thought they were fantastic at their job, making their rudeness all the more unbearable - .all of this before we prepared to hand over £000's in deposits and fees. Fees included c.£200 for 'credit checks' which is simply absurd given they can be done for free and are often done for free by e.g banks and companies offering finance leases. We were only told about further... (read more)
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6
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by 'Mr Bloggs' 1/2/2012
- Branch:
- 23/24 Market Place
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
The most Vile little company I have ever had the displeasure in meeting. Con artists spring to mind. Horrendous company. Lots of court proceedures against them. DO NOT touch them with a barge pole.
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by 'SS' 30/1/2012
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
ATLANTIS - A BUNCH OF WHITE COLLARED, UNPROFESSIONAL THUGS !!!
Hi Guys. If your google search has brought you here, chances are very high you are absolutely pissed off with this agency. That's true. Do NOT ( I stress, DO NOT) go for a Property-Let managed by Atlantis.
I have always rented and that too across the length of England and never ever have I seen a tenancy contract of the nature that these people make you sign. Take my word, you will get caught in a cobweb of extreme contractual clauses as a tenant ; those that are gauranteed to rip you off money, whether you are moving in or... (read more)
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4
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by 'lou85' 29/1/2012
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I would like to thank the team at Atlantis for all their help in finding me my first flat. They were very helpful and really made an effort to find me a place suited to my requirements. I found an ideal flat in no time at all and found everyone I dealt with to be friendly and professional, which put me at ease throughout the process. I will definitely be recommending them to family and friends.
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6
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by 'D, London' 26/1/2012
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
My boyfriend and I rented a flat in Reading from Atlantis. They were adequate in terms of viewings i.e. they were what you would expect from estate agents - flash, vacuous, lazy, thick. Nevertheless, one of the flats they showed us had not been checked and we found the toilet in the most almightily dreadful state - excrement everywhere.
But that's just an aside. The main thing is a warning about charges. I note on this site that all the five star reviews seem to be from landlords, the one star reviews from tenants. IF YOU CAN AVOID IT, TENANTS, DO NOT RENT FROM ATLANTIS.
I have rented... (read more)
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by 'elaine' 15/1/2012
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
wouldnt use these again. waiting for deposit back is a nightmare beware of this when renting!
Was this review helpful? Yes
 and they were never followed up upon despite several e-mails sent to whoever happened to be checking the property – except the problem with the washing machine which was thank god solved after hassling atlantis for months!-
They also failed to provide me with a key to the bicycles shed (which I had been asking for to Charlene Jones, the property manager) that resulted in my £400 bike to be stolen. I informed them what happened but they obviously gave a shit, didn’t even apologize for their shitty service and only gave me the key a month afterwards.
Despite all that I decided to give them a second chance.
My other half and I have decided to move in together and thought it would be easy to try to get a property through Atlantis to rent, after all we are both very busy to start looking around. I setup a viewing with two idiots called Matt. One was Matt L’estrange and the other Matt Watkins; after being late to the viewing for 15 minutes I called them and I got Matt L’Estrange on the phone saying he didn’t leave the office yet because he assumed I would be late…. What kind of arrogant arsey twit says a thing like that?
After that I decided they were indeed a bunch of useless idiots regardless the type of service I wanted and that was the end of it.
I have now found a new property and I’m scared shitless of what is going to cost me leaving them.
NEVER EVER rent with this agent, avoid like the plague!!!!!/&display=popup&link=http://www.allagents.co.uk/review/18628/&redirect_uri=http://www.allagents.co.uk/review/18628/ "Share on your Facebook Wall"){kind=logo}
./&display=popup&link=http://www.allagents.co.uk/review/18575/&redirect_uri=http://www.allagents.co.uk/review/18575/ "Share on your Facebook Wall"){kind=logo}
 go for a Property-Let managed by Atlantis.
I have always rented and that too across the length of England and never ever have I seen a tenancy contract of the nature that these people make you sign. Take my word, you will get caught in a cobweb of extreme contractual clauses as a tenant ; those that are gauranteed to rip you off money, whether you are moving in or moving out. It's a nightmare!! They are thugs who are winning their daily bread by exploiting the tenants and siphoning money out of them. Have a look at your contract document if you already have one. Else, ask for one and make sure you have read and assimilated all its clauses, before you sign it. And please, you know what the "£" or "GBP" means? Open your eyes and look for it !!
Services wise, they are worst. They never respond to any calls promptly and will give you dates of repair 4-6 weeks ahead, which will eventually never happen. They will schedule a quarterly visit and then sneak into the property without even waiting for 10 seconds at the door. Imagine your plight if you are alone and taking a bath (that too in a bathroom with a broken latch which the agency itself hasn't got fixed after repeated requests). They will be the first to point of slightest inconsistency they notice during their quarterly visit, but will never respond to a genuine issue that you flag with them. They mis-sell. The property I moved in was advertised as fully furnished, but had very little in it. Eventually, I bought the major missing items. But, I could do that, because I could. Their property agents don't bother to familiarise with the property inventory and will call everything as part of property, even if it belongs to the poor tenant living there !! Unbelievable !!
The story and my experience with these people is endless. It only brought disappointment and trouble to us./&display=popup&link=http://www.allagents.co.uk/review/18286/&redirect_uri=http://www.allagents.co.uk/review/18286/ "Share on your Facebook Wall"){kind=logo}
, they charged us an extra £400 for admin and all other kinds of rubbish. We needed a flat quickly so hadn't time to quibble. I then had no ongoing relationship with Atlantis as they played no management role. I dealt directly with my landlord, who was a lovely guy.
A year after we had been there we had a letter through saying that we had to pay £89 to Atlantis to renegotiate our contract. I negotiated directly with my landlord instead. When we left the property, I dealt with my landlord directly. He did the finalisation of the tenancy, checked inventory, took back the keys etc. Atlantis did NOTHING.
The only thing I did through them was to ask for my deposit back as they held it. I received it £200 short of what I had put in. They had charged me £89 for going a month beyond the year I had signed up for, in spite of my having renegotiated with my landlord, who they claimed to be representing. He supported my case. They then charged something like a £120 finalisation fee. I challenged it and they rather smugly said 'you signed the contract'.
They are complete shysters and I would encourage tenants not to go through them if they can avoid it./&display=popup&link=http://www.allagents.co.uk/review/18126/&redirect_uri=http://www.allagents.co.uk/review/18126/ "Share on your Facebook Wall"){kind=logo}
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3
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by 'Chris Credland' 14/1/2012
- Branch:
- 23/24 Market Place
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Prior to putting our property on the market we met with numerous local Estate Agents and felt that not only did Atlantis quote a reasonable price for their service but they injected realism as far as how much we could expect to sell the property for and the length of time we could expect for them to find a buyer.
We found the service that Atlantis provided to be personable, something we didn't imagine recieving from any other local agents.
We would not hesitate to offer Atlantis the opportunity to sell our next property.
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6
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by 'Owen' 9/1/2012
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I used Atlantis to let my property in Central Reading. I found them to be very helpful and efficient in finding an excellent tenant. The staff were very helpful in addressing any issues that arose during this time.
I also used Atlantis to re-let the property after the first tenant vacated. Another high calibre tenant was found within a short time period.
Highly recommended
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7
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by 'apollyon713' 6/1/2012
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We have rented a flat in West Reading, firstly it was always a nightmare trying to get something fixed ( we have had a 3 out of four heaters broken last winter and they would just ignore it, despite the fact that we have a small child - we had to go to Customer Advise Bureau) and at the end first they tried to make us pay one month of rent for nothing, then after accepting our notice of termination the contract (luckily I've made two copies and asked them to sign it) they've been surprised 3 day before we were hand the keys to the property back, that we are leaving and even now (a month after we moved out) we are receiving a "courtesy" calls informing us that someone will come to watch the property.
Generally it's a one big mess and a pile of rubbish. I WOULD NEVER RECOMMEND THIS AGENCY EVEN TO MY WORST ENEMY.Was this review helpful? Yes
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by 'Frank, Reading' 9/12/2011
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been working with Atlantis since the year 2000. In that time my property portfolio in Reading has grown from 1 to 9 properties.
During that time I have found Atlantis to be extremely professional in managing my lettings. My void periods are very low to non-existent. This probably has as much to do with me accepting their advice on setting a rent as much as them finding the right tenants.
Atlantis have also managed the termination of an AST where the there is a problem tenant and also organised a court based eveiction for an antisocial tenant. I would not liked to have done... (read more)
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by 'WillFightForMyDeposit' 7/12/2011
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have stayed in a flat in Central Reading for more than 3 yrs and this was managed through Atlantis.
In my 5 yrs experience of renting flats and dealing with letting agents, they are clearly the worst offenders.
They are extremely unprofessional and commit daylight robbery with their hidden clauses in the agreement, the worst part was they charged me 25GBP just for a bloody reminder letter....
Myself and the owner are both highly dis-appointed with this company as they do not have any business ethics. I won't be surprised the few good reviews published here are ppl from the company itself.
The final nail in my coffin is after waiting for more than a month for my deposit they returned only part deposit and giving me some crap clauses again.I shall fight till end and won't let these team of scamsters take my money.
PLEASE AVOID THESE FRAUDS AND LOOK FOR BETTER AGENTS IN READING....
Thanks.
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by 'Jodie t' 21/11/2011
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I would like to say thank for all your help the service I received was excellent your staff were brilliant you have found me my perfect home for christmas would recommend to all my friends and family
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5
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by 'H8 Atlantis' 9/11/2011
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Atlantis are by far the worst estate agents I have ever encountered. The first time I tried to see the property noone turned up and bitterly regret pursuing it further.
Four days before moving into the property I was informed that I must delay it by 2 weeks (despite paying a holding deposit) as the other tenants (one of them who was the estate agents friend) could not move out of their property yet.
We eventually moved into an empty flat, without an inventory which was meant to be furnished and was dirty despite being allegedly cleaned. After being told the landlord was out of the country and furniture would not be provided for 3 days, 2 beds and a sofa were eventually delivered later that day. We have been informed that we will not be receiving any more furniture and that the term "fully furnished" is a broad term. The inventory was finally sent to us and described the flat as clean which clearly showed noone had bothered to check it.
Overall Atlantis are incompetent, rude, difficult to contact and driven purely by profit. Please avoid!
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by 'Yoda' 18/10/2011
- Branch:
- 23/24 Market Place
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I used this Abby last week and I would like to say this is one of the best experiences I have ever had with a lettings agent I have used some over agents in the past but have never been treated so well and it made me very pleased to use them as soon as I walked in they seemed like they wanted to help and always made an effort the negotiator I had was fantastic and I caouldnt fault him his name is Ryan I recommend him to anyone using Atlantis!!! Fantastic experience 5************
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by 'Doctor' 18/10/2011
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
IMy experience with this agency has been consistently shambolic. In particular, the return of deposit has proved to be a mammoth and (ongoing) problem. I can only echo the same comments others have made - at the time of writing I have only just been able to agree on a paltry returned deposit (due to my financial situation) which has taken over 10 weeks to return - a cleaning invoice having been waited on by the Property Manager since we vacated the property in early August. My calls and emails would go unanswered (it is best to go to the office if you want to achieve anything) I have even had... (read more)
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by 'rendezvous123' 21/9/2011
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Useless agents, have dealt with several agents in different countries but never came across agents like Atlantis who are so hard to deal with , their maintainance support is epitome of poor quality. They want to ensure they make as much money from tenants as possible and provide poorest quality of service and try to charge for no reason. In month of december it took them 10 days to get our hot water fixed, that too after making more than 10 phone calls and raising complaint with managing directors secretary, this is just one example of their credentials.
Do yourself a favor by not using them !
Was this review helpful? Yes
 and at the end first they tried to make us pay one month of rent for nothing, then after accepting our notice of termination the contract (luckily I've made two copies and asked them to sign it) they've been surprised 3 day before we were hand the keys to the property back, that we are leaving and even now (a month after we moved out) we are receiving a "courtesy" calls informing us that someone will come to watch the property.
Generally it's a one big mess and a pile of rubbish. I WOULD NEVER RECOMMEND THIS AGENCY EVEN TO MY WORST ENEMY./&display=popup&link=http://www.allagents.co.uk/review/17189/&redirect_uri=http://www.allagents.co.uk/review/17189/ "Share on your Facebook Wall"){kind=logo}
 However, when mistakes are made they do take ownership of the problem and bring a mutually satisfactory conclusion to the event. This fits very well with me because I also make mistakes and I actually judge people on their effforts to fix a problem when it occurs and not the isolated fact that a problem occurred. In this area I find Atlantis to be supremely professional./&display=popup&link=http://www.allagents.co.uk/review/16233/&redirect_uri=http://www.allagents.co.uk/review/16233/ "Share on your Facebook Wall"){kind=logo}
 as the other tenants (one of them who was the estate agents friend) could not move out of their property yet.
We eventually moved into an empty flat, without an inventory which was meant to be furnished and was dirty despite being allegedly cleaned. After being told the landlord was out of the country and furniture would not be provided for 3 days, 2 beds and a sofa were eventually delivered later that day. We have been informed that we will not be receiving any more furniture and that the term "fully furnished" is a broad term. The inventory was finally sent to us and described the flat as clean which clearly showed noone had bothered to check it.
Overall Atlantis are incompetent, rude, difficult to contact and driven purely by profit. Please avoid!/&display=popup&link=http://www.allagents.co.uk/review/15108/&redirect_uri=http://www.allagents.co.uk/review/15108/ "Share on your Facebook Wall"){kind=logo}
 problem. I can only echo the same comments others have made - at the time of writing I have only just been able to agree on a paltry returned deposit (due to my financial situation) which has taken over 10 weeks to return - a cleaning invoice having been waited on by the Property Manager since we vacated the property in early August. My calls and emails would go unanswered (it is best to go to the office if you want to achieve anything) I have even had a recorded letter ignored.
This is in addition to the multiple unscheduled viewings Atlantis organised whilst we were still living in our property. In some cases only an hours notice was given, in most cases no notice was given at all - my house mate was in the bath during one visit - there was not even a knock at the door. When I tried to resolve this nobody would admit responsibility. Just unfulfilled promises that it 'would not happen again'.
I would not use Atlantis again. There are plenty of other estate agents around who actually care about their tenants./&display=popup&link=http://www.allagents.co.uk/review/13840/&redirect_uri=http://www.allagents.co.uk/review/13840/ "Share on your Facebook Wall"){kind=logo}
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by 'kummi08' 31/8/2011
- Branch:
- 23/24 Market Place
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
this was my worst experience with estate agents ever.i had booked appointment to view this property to rent a week ago.when the day came for the viewing,the agent came bout 10 minutes late after i called his office the one in reading.he looked like he really didn't want to be there.before we went in the property he knocked to see if current tenents were still present.there were two children inside and found out that there MUM has gone for bath.as soon as the agent heard this he started to make a move to exit.i thought he was going to wait with us as i had made an appointment a week ago and... (read more)
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by 'Powely' 18/8/2011
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Excellent service,excellent staff,excellent property,very happy overall
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by 'Amanda Day' 16/8/2011
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Found Atlantis first and foremost extremely friendly, the standard of service we received was second to none, myself and my husband had never rented before so were a little scared by it all. Our Property Manager was excellent, professional and caring, thank you Atlantis keep up the good work.
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by 'Nick' 14/8/2011
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
This 'agency' is awful. Once they have got you to sign up to their contract, their interest in you goes out of the window. They never respond to any emails that you send them, whether to their generic email address or directly to them, and then claim they 'were dealing' with your issue. Phone-calls nearly always seem to go to the person's voice-mail. In fact, the best way to contact anyone is to - and I would strongly recommend this - go in person into the office and wait. Contracts are produced incorrectly. Be very wary of this agency. All image but little substance.
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by 'xesaata' 13/8/2011
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I am looking to let a property. having contacted Atlantis booking an appoitment seems a really difficult task. The receptionist does not takeany messages and she puts me straight away to some voicemail, the letting representatives do no answer the phone and when leaving voicemails ( when receptionist is available) they do no call me back.
when i finally got through the voicemails and booked a viweing this was cancelled an hour before - had been let I was told! The property is still on website after a month and booking another viewing again seems an impossible task.
Rubish, no customer servive and I´ll be very reluctant to go with them with any letting aggrementWas this review helpful? Yes
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by 'Danny' 13/8/2011
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I am been renting this property for the last 6 months, and I have found Atlantis very helpful and thorough. I have rented though other agent in the passsed and found this company to be the most professional and helpful. When the boiler went recently they sent there maintenance people out within 12 hours. Wouild highly recommend.
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by 'Luke' 13/8/2011
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have been a tenant for 18 months now, found renting easier then I first thought. Atlantis are efficient, totally trustworthy, very knowledgeable of the current market. The staff are very busy and sometimes hard to get hold of straight away but they do get back to you within minutes of your call. I have had a few issues with no hot water but they have been resolved pretty much immediately. Found overall the staff helpful, knowledgeable and reliable.
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4
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by 'Arthur' 13/8/2011
- Branch:
- 23/24 Market Place
- Services:
- They manage our estate
- Experience:
- Would you use the agent again? No
Pretty useless and disappointing. Had high expectations as literature suggests they are organised and very professional at managing but reality is they don't seem to be able to manage buildings and are a pretty dishonest lot. Can't get a straight answer out of them and Andrew Strong continually says one thing and then does another. They pretend they don't receive letters even when sent recorded delivery. Seems their standard business is housing association stuff.
Hoping they will sort themselves and perform properly but can't see it happening. Will let you know if it improves.
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3
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by 'Disgusted' 11/8/2011
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I am absolutely disgusted with this estate agents and advise anyone who is choosing to rent for the first time to avoid them! When we moved in we had about ten maintenance issues within the first week such as broken tiles and a broken wardrobe which were never fixed straight away and only after calling them five or six times (which goes straight onto voice mail) . The 'landlord' himself turns up unexpected every so often and we had to remind them of the 24hour notice law as they would just walk in unannounced. When you first check into your property they do not give you an up to date... (read more)
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by 'jaclyn packer' 21/7/2011
- Branch:
- 23/24 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
i have been a tenant for the last 3 months.i would use them again 10/10
Was this review helpful? Yes
 tomorrow if i don't get anywhere i shall fire up a letter to there head office, this agent named RYAN needs some training in customer service if he wants to get somewhere in his life./&display=popup&link=http://www.allagents.co.uk/review/12406/&redirect_uri=http://www.allagents.co.uk/review/12406/ "Share on your Facebook Wall"){kind=logo}
 they do no call me back.
when i finally got through the voicemails and booked a viweing this was cancelled an hour before - had been let I was told! The property is still on website after a month and booking another viewing again seems an impossible task.
Rubish, no customer servive and I´ll be very reluctant to go with them with any letting aggrement/&display=popup&link=http://www.allagents.co.uk/review/11970/&redirect_uri=http://www.allagents.co.uk/review/11970/ "Share on your Facebook Wall"){kind=logo}
 . The 'landlord' himself turns up unexpected every so often and we had to remind them of the 24hour notice law as they would just walk in unannounced. When you first check into your property they do not give you an up to date inventory so make sure you read it all through and update because our inventory had not been changed for three years stating our sofa was brand new and carpets were brand new when they had stains all over them. And be warned if you do not sign the inventory within 14 days then they keep the one they have given you as the proper inventory. Lastly they take as much money from you as they can!! They will bleed you dry you pay a huge deposit and you get about 20% of it back!!
The only good thing I can say about this agents is the workmen who work for them are polite and efficient./&display=popup&link=http://www.allagents.co.uk/review/11929/&redirect_uri=http://www.allagents.co.uk/review/11929/ "Share on your Facebook Wall"){kind=logo}
Agent Details for Atlantis Property Services Ltd
Select a branch to go to view details of that specific branch
Review Statistics for Atlantis Property Services Ltd
Review Summary
- Total Reviews:
- 126
- Total Ratings:
- 141
- First Review :
- 21/09/2006
- Latest Review:
- 09/02/2012
Overall Review Performance
- Recommend :
- 71
- Disapprove :
- 70
Individual Services Review Performance
| From Landlords | From Tenants | From Vendors | From Buyers |
|---|---|---|---|
| Recommend:14 | Recommend:44 | Recommend:5 | Recommend:4 |
| Disapprove:4 | Disapprove:59 | Disapprove:0 | Disapprove:0 |
| Surveys | Conveyancing | Lettings (Prospect) | Sales (Prospect) |
|---|---|---|---|
| Recommend:1 | Recommend:0 | Recommend:2 | Recommend:1 |
| Disapprove:0 | Disapprove:0 | Disapprove:6 | Disapprove:0 |
| They manage our building | They are our factor | They manage our estate |
|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:1 |
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