Atkinson Mcleod
based on 373 ratings. This website contains 369 user reviews of Atkinson Mcleod.
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Agent Information
Atkinson Mcleod
Atkinson McLeod is a London based Estate Agent specialising in Property Sales, Property Rentals and Property Management. We have offices covering the City, Canary Wharf, Kennington and Balham.
Offices / Branches
Customer Reviews (Page 1 of 13)
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FEATURED REVIEW11
people found
this helpful.
expires 20/06/2012
by 'Alex' 11/5/2012
- Branch:
- Unit6 Phase 3b South Quay Plaza Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
- Staff Member
- Antony Botha
I called to check if a particularly property I saw online was still available. Was told by Antony in a "couldnt care less" tone that it wasnt. I asked for alternatives and was "commanded" to ring him back as soon as I have looked at the information that he would send by email. The email contained the commnication chain of a previous customer. Some people do not deserve to be employed....Was this review helpful? Yes
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1
person found
this helpful.
by 'Alice' 22/5/2012
- Branch:
- 135 Leman Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Having previously rented in London I know how stressful the process can be. However, Elliot's organisation and determination lead us to finding the perfect flat for my boyfriend and our friends. His responsive e-mails and constant feedback kept me calm during the stressful process! Keep up the good work Elliot thanks for your hard efforts. Best of luck, Alice
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1
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by 'Michael Slade' 21/5/2012
- Branch:
- 181-183 Kennington Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I found Atkinson Mcleod a very professional and honest, easy going estate agents to deal with. Initially I dealt with Simon Moss who is a really nice guy, frank and without any of the normal BS you get from most estate agents....he then passed the sale of my property to Lewis Bird....I can't thank Lewis enough for making the whole process completely stress free...a very able young man who was available anytime of the day and more than willing to get my property sold....I managed to make £25,000 profit in one year because of these guys!!!!
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by 'Deeba' 18/5/2012
- Branch:
- 135 Leman Street
- Services:
- Sales (as a Vendor)
- Staff Member
- Lauren Young
- Experience:
- Would you use the agent again? Yes
My experience with the sales department of Atkinson Mcleod was excellent from start to finish. Working with Lauren to sell my property was an absolute pleasure and her dilligence, attitude and client service really help to distinguish Atkinson Mcleod from its competitors. I also dealt briefly with other members of the team and can say that this element of client care is something that they pride themselves on -I never felt they were pushy, they always kept in touch to inform me of progress and I felt relaxed (rather than harassed) about the process. Thank you Atkinson Mcleod team!
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by 'Mike J' 16/5/2012
- Branch:
- 135 Leman Street
- Services:
- Lettings (as a Landlord)
- Staff Member
- Steven Gower
- Experience:
- Would you use the agent again? Yes
Steve contacted me regarding the renewal of my gas certficate as it turned out there was a problenm with the hob and it needed replacing asap for the property to be passed. He did this extremely efficiently and conacted me with costs before proceeding.
Was this review helpful? Yes
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1
person found
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by 'Dr T Z Aung' 13/5/2012
- Branch:
- 135 Leman Street
- Services:
- Lettings (as a Landlord)
- Staff Member
- Karl Graham
- Staff Member
- Karl Graham
- Experience:
- Would you use the agent again? Yes
I have been dealing with Atkinson McLeod since the time Giles Atkinson formed this Company. My most recent transaction took place ten days ago when a new tenant was introduced by Karl Graham. Of all the agents that I have dealt with I found Karl to be one of the best. He found my tenant in an extremely short space of time, handled the paper work smoothly, not only from my own standpoint but for the benefit of Atkinson McLeod,eg. he brought the invoice to me personaly on a Saturday which I settled straightaway so that there was no delay in payment to the Company. Also, when I asked for information regarding the new tenant , this was forwarded to me efficiently.
This is what I regard as a five excellent service.Was this review helpful? Yes
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1
person found
this helpful.
by 'Pete Grayson' 11/5/2012
- Branch:
- 31 Bedford Hill Balham
- Services:
- Lettings (as a Tenant)
- Staff Member
- Dan Quinn
- Experience:
- Would you use the agent again? Yes
Dan was attentive and responsive. What set him apart was that he didn't waste our time with properties he knew wouldn't be of interest to us - when Dan called you knew the property would be there or there abouts, unlike a number of other estate agents we had experience of. Dan has a very affable and likeable nature and I would have no hesitation using him again in the future.
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1
person found
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by 'Pavel' 10/5/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
These guys are generally very helpful.
We asked to replace a mattress at the property after 6 months.
We were reimbursed £185 and the whole thing took only 1 week.Was this review helpful? Yes
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1
person found
this helpful.
by 'Steve Marsh' 9/5/2012
- Branch:
- 135 Leman Street
- Services:
- Lettings (as a Landlord)
- Staff Member
- Ijeoma Ukwunnah
- Experience:
- Would you use the agent again? Yes
Ijeoma displayed ownership of the problem and a can do/will do approach to solving a maintenance issue at my property. He was willing to engage with the tenants and seeking out a more economic solution to the 2 problems that I had. he certainly went the extra mile and I can recommend him and this company to prospective landlords and tenants.
Was this review helpful? Yes
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12
people found
this helpful.
by 'Not happy customer' 5/5/2012
- Branch:
- Unit6 Phase 3b South Quay Plaza Canary Wharf
- Services:
- Sales (Prospective customer)
- Staff Member
- Chris Whitfield
- Staff Member
- Kiran Sandhu
- Experience:
- Would you use the agent again? No
This estate office is completely rubbish! They are the most lazy and unmotivated set of agents I have ever dealt with. They have no pride in their work and are completely useless! They may have a lower commission rate, however, it is not worth the hassle and frustration. Save yourself the anger and pay the extra to go with a more reputable agency. At least you might get more results.
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4
people found
this helpful.
by 'Happy Landlord' 1/5/2012
- Branch:
- 143 Leman Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have had the best lettings experience I have had in London, and it is down to one young man in the Leman Street branch of Atkinson Mcloed, Ed Gosling. I called the office and he immediately answered the phone, and from that point on, the process couldn't have been run more smoothly! He came to visit my property within 30 minutes of our phnoe call, valued my property accurately and honestly and had the property on the market that same day.
Within 2 days he had brought me two strong offers, one of which I gladly accepted. I dealt with Ed throughout the process and he kept me regually updated on how things were going. He organized all the relevant paperwork and answered all questions I had on the process.
2 weeks later my new tenant moved in and he has been great! He has now been in the flat for nearly 3 months and I will use Atkinson Mcloed for any future rentals I am involved in.
I normally don't bother with review sites, but on this occasion, Ed has really earnt a great review. Thanks again!
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15
people found
this helpful.
by 'Erica' 30/4/2012
- Branch:
- 143 Leman Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Elliot Shepard
- Staff Member
- Clinton Thomas Ed Gosling
- Experience:
- Would you use the agent again? No
Elliot Shephard booked a viewing with me, then forgot to show up. When I called him after waiting 10 minutes he said Elliot wasn't in but that he, 'Jack' would come. 'Jack' told me Elliot was hopeless and I could deal with him instead. I wasn't very convinced but didn't like the flat anway so didn't worry. Elliot then called me again about a new flat, when he showed up, it was of course 'Jack'. I just looked at him, he said he does that all the time, when he annoys a client he says he's Jack. He said there are lots of complaints received for 'Jack' but no one knows who that is.... (read more)
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14
people found
this helpful.
by 'James' 27/4/2012
- Branch:
- 135 Leman Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have to say that having rented my current flat through Atkinson McLeod it has left me with a very bitter taste in my mouth! They are all very nice in helping you find a place but once you are in it, you get ignored. They never answer the phone to you, they take days to return emails and then they don't answer the question they raised. For the past four months I have been asking to see the inventory and all they say is you saw and signed it when you moved in, but they can't seem to provide a copy of it!
Was this review helpful? Yes
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by 'Charlotte Deny' 19/4/2012
- Branch:
- 143 Leman Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Simply Clinton Thomas is the best agent I have ever dealt with; and I have experienced many, renting over 10 years in London! Not only a friendly, helpful and warm individual also incredibly professional and efficient. I would undoubtedly recommend him to anyone.
Charlotte DenyWas this review helpful? Yes
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12
people found
this helpful.
by 'CC' 18/4/2012
- Branch:
- 135 Leman Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
It would seem that I am not alone, my experience apes that of 'AP' below.
They are very efficient in collecting fees but in my opinion very poor at everything else.
I was also charged for repairs that were not carried out, it wouldn't be so bad but they only use contractors who charge premium rates!Makes me wonder about the 5 star reviews on here, but as they say you can only tell how good an agent is when something goes wrong, and how they deal with it. Fingers crossed for all those on here that they have a trouble free let!
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2
people found
this helpful.
by 'sam jones' 18/4/2012
- Services:
- Lettings (as a Tenant)
- Staff Member
- Steven Gower
- Experience:
- Would you use the agent again? Yes
Steven has been great. The agency not so much. He is very responsive and the only good experience I have had in my year with Atkinson Mcleod.
Was this review helpful? Yes
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by 'julie nordon' 17/4/2012
- Branch:
- 135 Leman Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I wanted to thank Sabrina for her professionalisme and very good update concerning the tenancy termination.
She always gave me prompt response when I had question and always had good advices.
Thank you to Clinton, Elliot and Ed for organising visits without disturbing my interior when I was still living in the property and respecting my job hours.Good to job to you Atkinson mcLeod on Leman street!
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1
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by 'James' 11/4/2012
- Branch:
- 143 Leman Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I recently rented a property through Atkinson Mcleod and can honestly say it was one of the easiest home moving experiences I have ever had. I usually hate moving house as there are lots of mixed message between Landlord, Agents and the tenant but Atkinson Mcleod, and particularly Sabrina Taylor, made it a smooth transition. Everything was done with the agreed time frames, responsibility was taken and promises delivered. Any questions I had were answered and all with a helpful attitude. Sabrina was always checking I was happy with everything but not in the patronising way that Agents usually use. I had to move out of my previous house as the landlord sold the property and due to the service I received on this occasion, I have recommended that all of the 4 people I lived with contact Atkinson Mcleod and Sabrina to help them with their move.
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14
people found
this helpful.
by 'Anastasia' 10/4/2012
- Branch:
- Unit6 Phase 3b South Quay Plaza Canary Wharf
- Services:
- Lettings (as a Tenant)
- Staff Member
- Sabrina Taylor
- Experience:
- Would you use the agent again? No
Though I had a great experience in the past with this agency and rented two properties with them, this time it all has been ruined. I've talked to Sabrina Taylor about moving out dates, and she was absolutely unhelpful, impolite and unprofessional, showing no desire at all to help or at least seem to be helpful. She had no answers to simple questions. In fact, I found out the landlord and I were given different information about the moving out dates. It has been almost two weeks already since I've contact the agency, and still no one there can give the answer to my questions even though I have also talked to the property manager. I have never seen such an unprofessional approach to the clients.
Was this review helpful? Yes
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by 'Stephen McCullough' 9/4/2012
- Branch:
- 181-183 Kennington Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Peter Hyland
- Experience:
- Would you use the agent again? Yes
Peter Hyland in Kennington branch of Atkinson McLeod recently let us a property in SE17. I'm not usually the type to write reviews on sites like this but felt that Pete's approach, knowledge, transparency and attention to detail were well worth a nod. From first viewing through to moving in Pete was on hand to make sure this typically stressful process went like clockwork, even now post move Pete is on hand to help us though any initial teething problems. I feel that Peter is an honest, hardworking and commercial individual who will surpass expectations if letting a property in South London. Well done that man!
Was this review helpful? Yes
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by 'Julie Constance' 5/4/2012
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We are a private landlord and were looking to rent our flat in South London, at short notice. The reason we chose Atkinson Mcleod as our agent was that from the first telephone call we made to them they were very professional and keen to do business with us. They recognised the particular quality of the property and its location and were always up-front and honest with us. They found us a really excellent tenant very quickly and handled all our queries professionally and promptly. We were very pleased with the whole process - all the members of staff we spoke to were bright and friendly. We were kept very well informed at all stages of the letting. Liaison between the staff is excellent and we look forward to continued excellent relations with Atkinson Mcleod as they manage the rental of our property.
Was this review helpful? Yes
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by 'Kaloyan' 4/4/2012
- Branch:
- Unit6 Phase 3b South Quay Plaza Canary Wharf
- Services:
- Lettings (as a Tenant)
- Staff Member
- Antony Botha
- Experience:
- Would you use the agent again? Yes
We were pleasantly surprised to find that (not typically for an estate agency these days), Atkinson Mcleod are indeed taking care to understand the needs of both the landlord and the prospective tenant; and really help negotiate all aspects in the process - no matter how small and no matter on whose behalf they do it.
Anthony was extremely helpful in finding our new home for us. – he noted well all our requirements and came up with an excellent offer. Always friendly and polite, he also provided great communication between us and the landlord down to the smallest detail. I can definitely recommend this agency and Antony as the first stop for anybody looking forward to moving to THE home that best suits them!Was this review helpful? Yes
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by 'Jonathan Green' 4/4/2012
- Branch:
- 135 Leman Street
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
This is the first time I have ever needed to look for rented accommodation and by chance made contact with Elliot.
Elliot has been excellent in all he has done and the way he has communicated, his professional approach, attitude, knowledge and ability has clearly shone through. Elliot is a great asset to the business.
Unfortunately, Atkinson Mcleod were unable to find a suitable property at the time of my property search. The only observation I would make is on the IT front, when sending out e-mails with links to properties I would test the e-mail and make sure the link works, very frustrating to potntial customers to find it doesn't.
If you would like any further information or feedback feel free to call 07795 498 407 - Jonathan Green
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1
person found
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by 'Jennifer' 31/3/2012
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Ijeoma has recently taken over the management of our property and I've been really impressed with how quickly she responds to queries and updates us on what's happening with various maintenance issues. It's much appreciated, thank you!
Was this review helpful? Yes
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by 'Chris' 30/3/2012
- Branch:
- 181-183 Kennington Lane
- Services:
- Sales (as a Buyer)
- Staff Member
- Elizabeth Crew
- Experience:
- Would you use the agent again? Yes
I have been heavily involved with residential property transactions for over 15 years, both in my professional capacity (chartered surveyor - residential division) and in my personal life. My recent house purchase through Elizabeth Crew at the Kennington office of Atkinson Mcleod, I can very confidently say has been the best experience I have had with a UK Estate Agency practice during this time. The service was explorary; swift, polite, and very professional manner, a very high level of technical knowledge on a transaction that was far from straight forward, kept all parties very well informed with progress and the entire deal took only approx 4 weeks from agreement on price to completion, including the time required to agree and issue a mortgage. A standard of estate agency service was provided that beat even my highest expectations, such expertise and professionalism should be the objective for all estate agency practices, yet sadly most I deal with fall far short. I would recommend Atkinson Mcleod and Elizabeth Crew in particular, to all prospective sellers and buyers.
Was this review helpful? Yes
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by 'Ed' 30/3/2012
- Branch:
- 135 Leman Street
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Great service. Friendly , quick responses. Helped find a property on a very tight time frame. Would definately recommend. It is a welcome break from some of the dreadful landlords I have had the displeasure with dealing with in the past.
Was this review helpful? Yes
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by 'Estelle' 29/3/2012
- Branch:
- 135 Leman Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Sabrina Taylor
- Experience:
- Would you use the agent again? Yes
Great service. Quick and efficient
Many thanks
Was this review helpful? Yes
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by 'David Gilmore' 29/3/2012
- Branch:
- Unit6 Phase 3b South Quay Plaza Canary Wharf
- Services:
- Lettings (as a Landlord)
- Staff Member
- Sophie Bolton
- Experience:
- Would you use the agent again? Yes
AM is much improved in 2012 compred with last year. This has been down to the excellent support and advice provided by Sophie Bolton.
She has visited the property and has made a number of helpful suggestions for renovation which I will be proceeding with. She always replies courtesly to phone calls and email and is a real asset. She should be a trainer to other agents.
Thank you Sophie.
Was this review helpful? Yes
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by 'Esmat Rabi' 29/3/2012
- Branch:
- 143 Leman Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
My agent was very helpful and kept me up to date through out the rental procress.
Was this review helpful? Yes
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by 'Mrs Frend' 28/3/2012
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Sophie Bolton provided a very efficient service, liaising with my tenants, to install new furniture into my property.
Was this review helpful? Yes
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=I called to check if a particularly property I saw online was still available. Was told by Antony in a "couldnt care less" tone that it wasnt. I asked for alternatives and was "commanded" to ring him back as soon as I have looked at the information that he would send by email. The email contained the commnication chain of a previous customer. Some people do not deserve to be employed..../&display=popup&link=http://www.allagents.co.uk/review/24556/&redirect_uri=http://www.allagents.co.uk/review/24556/ "Share on your Facebook Wall"){kind=logo}
 about the process. Thank you Atkinson Mcleod team!/&display=popup&link=http://www.allagents.co.uk/review/24893/&redirect_uri=http://www.allagents.co.uk/review/24893/ "Share on your Facebook Wall"){kind=logo}
, Atkinson Mcleod are indeed taking care to understand the needs of both the landlord and the prospective tenant; and really help negotiate all aspects in the process - no matter how small and no matter on whose behalf they do it.
Anthony was extremely helpful in finding our new home for us. – he noted well all our requirements and came up with an excellent offer. Always friendly and polite, he also provided great communication between us and the landlord down to the smallest detail. I can definitely recommend this agency and Antony as the first stop for anybody looking forward to moving to THE home that best suits them!/&display=popup&link=http://www.allagents.co.uk/review/22565/&redirect_uri=http://www.allagents.co.uk/review/22565/ "Share on your Facebook Wall"){kind=logo}
 and in my personal life. My recent house purchase through Elizabeth Crew at the Kennington office of Atkinson Mcleod, I can very confidently say has been the best experience I have had with a UK Estate Agency practice during this time. The service was explorary; swift, polite, and very professional manner, a very high level of technical knowledge on a transaction that was far from straight forward, kept all parties very well informed with progress and the entire deal took only approx 4 weeks from agreement on price to completion, including the time required to agree and issue a mortgage. A standard of estate agency service was provided that beat even my highest expectations, such expertise and professionalism should be the objective for all estate agency practices, yet sadly most I deal with fall far short. I would recommend Atkinson Mcleod and Elizabeth Crew in particular, to all prospective sellers and buyers./&display=popup&link=http://www.allagents.co.uk/review/22362/&redirect_uri=http://www.allagents.co.uk/review/22362/ "Share on your Facebook Wall"){kind=logo}
