Ashley Charles Estate Agents

Reviewed by plum on 24th February 2009

Services: Lettings (Prospective customer)
Property: Residential
Experience: Would you use the agent again?  No
IP address: UZ7.SDN.UU9.TGN

I whole-heartedly agree. I found the company arrogant and rude.

They make their profit by adding ludicrous amounts to their referencing fees, not to mention the hefty fee you will incur if you leave so much as a pair of socks on the floor during an inspection. I strongly suggest to all to leave well alone.

Oh and getting your whole deposit back at the end is near impossible as they have ridiculously stringent checks.

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Reviewed by The Tenant on 20th February 2009

Services: Lettings (as a Tennant)
Property: Commercial
Experience: Would you use the agent again?  No
IP address: SZN.TUT.TTG.UNM

Ashley Charles has from the start treated us like intruders in the house we are renting. Not for one minute have we felt at home due to stringent controls on the way we use the house: for example every 3 months a representative comes to the house to see if the house is clean and in order. It is one thing to see if we are not damaging the property but it is another to notify us that we have clothes on the floor and this should be picked up. Do they think they are our parents?
On the other hand when we need them to get a problem sorted it takes them literally MONTHS to fix them. Another issue is the fact that they try to get as much money as possible from the tenants: when we paid our deposit they tried to charge us banking fees for sending THEM the money! What is more we were both using the same bank, so not charges apply!
On the whole we have been thouroughly dissapointed with this letting agency and would strongly recommend not using them.

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