Andrews Letting & Management
based on 49 ratings. This website contains 47 user reviews of Andrews Letting & Management.
Agent Information
Andrews Letting & Management
Description of Andrews Letting & Management is currently unavailable.
Offices / Branches
- Bath - 1 Princes Buildings George Street, Avon
- Brighton - 20 Cornfield Road, Eastbourne,
- Bristol - 158 Whiteladies Road Clifton, North Somerset
- Bristol - 12 Badminton Road Downend, Downend,
- Bristol - 10 Temple Street Keynsham, Keynsham,
- Bristol - 80 -82 Gloucester Road Bishopston, City of Bristol
- Bromley - 300 High Street, Greater London
- Croydon - 909-911 Brighton Road Purley, Greater London
- Dartford - 12 St Johns Parade High Street Sidcup, Bexley,
- Enfield - 69 High Street, Barnet,
- Gloucester - Mill Parade Church Road Bishops Cleeve, Cheltenham,
- Gloucester - 24 King Street, Stroud,
- Gloucester - 11 Bath Road, Cheltenham,
- Gloucester - 5 Worcester Street, Gloucestershire
- Gloucester - 128 High Street, Tewkesbury,
- London - 266-268 Streatham High Road, Greater London
- London - 362 Garratt Lane Earlfield Southfields, Wandsworth,
- London - 526 Kingsbury Road Kingsbury, Brent,
- London - 233 Lavender Hill Battersea, Wandsworth,
- London - 2-3 Balham Station Road Balham, Wandsworth,
- London - 362 Garratt Lane Earlsfield , Wandsworth,
- London - 170- 172 Putney High Street Putney, Wandsworth,
- Oxford - 26-28 Corn Street, Witney,
- Oxford - 59 Between Towns Road Cowley, Oxfordshire
- Oxford - 16 High Street, Abingdon,
- Oxford - 101 London Road Headington, Oxfordshire
- Redhill - 24 Station Road, Surrey
- Redhill - 12-14 High Street, Horley,
- Romford - 20 North Street Romford, Havering,
- Sutton - 2 Wallington Square Wallington, Wallington,
- Sutton - 40 High Street Carshalton, Greater London
- Sutton - 28 Crown Lane Mordem, Merton,
- Sutton - 28 Crown Lane New Malden, Merton,
- Tonbridge - 11 Grosvenor Road, Tunbridge Wells,
- Tonbridge - Andrews Building Robertson Street, Hastings,
- Tonbridge - 109 High Street, Sevenoaks,
- View All Branches
- Update Agent details
Andrews Letting & Management has not joined our 'transparent agent' scheme yet.
"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced a consumer awareness scheme to help identify agents that are open about independent customer feedback. This scheme is VOLUNTARY & FREE for agents to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES. However for this scheme to be a success and to help in cleaning the industry of rogue agents, allAgents recommend that consumers shortlist one of our 'transparent agents' as your first choice. If however you do choose to contact or use Andrews Letting & Management, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 1 of 2)
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by 'archjsmith' 9/5/2012
- Branch:
- 909-911 Brighton Road Purley
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The initial choosing of a flat and signing everything all seemed fine and staff we dealt with in person at both the Purley and Wallington branches seemed lovely (for some reason even though we dealt with the Purley branch for everything we had to trek to the Wallington branch to sign the contract). Initial fees etc seemed high.
We were told on signing the contract that if we provided bank details, as part of the service we had paid for in the fees, they would contact all the relevant utilities companies and set them and also council tax up by direct debit on our behalf. This was never done... (read more)
Was this review helpful? Yes
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by 'Liz Holder' 4/4/2012
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
The adminisration at the High Barnet branch is appaling. When my tenants were looking to move and the contract changed to monthly, my money was never forwarded to me on time. When I complained I was told the accounts dept were 'busy' or they can only pay landlords on certain days. On one occaision I had to wait a whole month to get my money ( money that had always been paid promtly by my tenants to Andrews) Eventually I managed the property myself. When my tenants recently finally moved I contacted Andrews to ask them to release the full deposit to my tenants. This was on the 17th March... (read more)
Was this review helpful? Yes
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by 'DM' 13/2/2012
- Branch:
- Andrews Building Robertson Street
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Very good
Was this review helpful? Yes
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by 'L' 23/12/2011
- Branch:
- 101 London Road Headington
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
The staff are trained to just be completely unhelpful to landlords and the tenants. they are only interesting in safe gaurding their interest (i.e) how much money they can get out it. Their customer service people in letting once they have taken over the property are not helpful and when they make mistakes they never agree to it. I had to literally chase up for the first 4 months to get the rent credited into my account properly.
I will never recommend anyone renting their property through Andrews Branch in Headington
Was this review helpful? Yes
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by 'Alan C' 1/12/2011
- Branch:
- 12-14 High Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Alex and James worked really hard to keep us reguklarly and frequently informed and pulled out all the stops to progress the chain in order to get the job done.
Was this review helpful? Yes
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by 'DisgruntledTenant' 31/10/2011
- Branch:
- 24 King Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Tenants, please avoid Andrews at all costs. We are currently taking our complaint to the ombudsman. They failed to notify us that they'd changed their tenancy deposit scheme 6 months ago, despite being required to do so in 14 days. They allowed the landlord to evict us from the property by misusing a break clause, and we are now in a deposit dispute caused by the fact that they failed to properly complete the check out report. We have have also been waiting 6 weeks for the return of the undisputed amount of our deposit (almost £1000) which should have been returned to us immediately, and they have lied about why this was not promptly returned. They have been extremely rude and even deceitful at every juncture and cannot even manage to spell check their emails and letters, consistantly misspelling our names. Absolutely appalling service.
Was this review helpful? Yes
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by 'Alexis Roberts' 30/9/2011
- Branch:
- 12-14 High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We used Andrews in Horley to purchase a property and to rent out an existing one so dealt with different people at the Horley branch. I can honestly say that their customer service is the best I have come across. They are geniunely nice, honest people that know their business and understand people's needs and concerns. Letting our house out was quick and to tenants we trust, and purchasing a new house was smooth and fast.
I would have no hesitation in recommending them.
Was this review helpful? Yes
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by 'Mia' 22/9/2011
- Branch:
- 362 Garratt Lane Earlfield Southfields
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
This was my worst experience ever, I would not recommend them to anyone. Instead of helping you to find a new home, they just make your life more difficult. They never respond to emails, and never call you back as they promise, after they taken the money from you!!! Avoid this company and find a better one.
Was this review helpful? Yes
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by 'no_body629' 26/8/2011
- Branch:
- 158 Whiteladies Road Clifton
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Worst letting agency ever ! Do not trust them. Moved out of flat that was left in PERFECT condition but was charged for removal a sofa that was not at address. Just wanted to keep some of my deposit. Will never let with them again. If you let with there baffons then be prepared to lose part of your deposit regardless how you leave the address. Clifton staff are the laziest good for nothing pen pushers I have ever dealt with. 10/10 for idiocracy, well done. Shame I can not award a zero.
Was this review helpful? Yes
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by 'Sophie' 3/8/2011
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I purchased a property through Andrews recently and found the service and support I received fantastic. Kate in particular was a great help and went out of her way to help the purchase go through - she sorted out communication problems with the vendor’s solicitor and mine and went out of her way to push the completion date. Even after the sale has gone through she has continued to support me with some of my queries and small problems.
Generally I found Andrews to be professional and that I was kept well informed throughout the purchase (much more so through them then my own solicitor). I also used them for mortgage advice and again found the advisor (Anna) to be very professional, helpful and she helped me secure a good mortgage.
I would gladly recommend Andrews (especially the harbourside branch) for assistance with purchasing a property and obtaining a mortgage.
Was this review helpful? Yes
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by 'Sara' 11/7/2011
- Branch:
- 12-14 High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Not happy that Andrews show such a lack in the management of the updating of contracts. I renewed my contract in April and still have not received the dually signed copy from my landlord.
Was this review helpful? Yes
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by 'Sandy' 11/7/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
After dealing with numerous incompetant estate agents, I found the customer service from Adam and Alisa at Andrews in Horley impeccable and second to none.
Will definitely recommend them to others.
Was this review helpful? Yes
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by 'Victoria' 11/7/2011
- Branch:
- 12-14 High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Adam Charlton and his team at the Horley branch are excellent! Very helpful; professional; efficient and polite. Can't ask for a better agent. Their sales team are also excellent, as run by Alex White!
Was this review helpful? Yes
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by 'Terrible Service from Andrews' 3/6/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
As a current tenant at one of their managed properties, they have provided terrible service. Impossible to get hold of to voice issues, consistently lie about "getting back to you". I have sent an email to their over-all customer service team and their only response was to subscribe me to their marketing mailing list.
I have been in one of their properties for nearly thirteen months and it *still* has issues that they assured me would be resolved before I moved in. Two examples on this are the fire alarm not functioning and the fence on the garden rotting.
Was this review helpful? Yes
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by 'Unhappy punter' 31/5/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Like many others, we have had a very unpleasant experience with Andrews Letting & Management. Almost a year ago we moved into a house that was supposedly clean. When we took photos & pointed out the filth (broken dishes in the cupboards, a hideously sticky toilet that was just plain scary, extraneous food items scattered in all the cupboards, a very congested loft space that we were supposed to have full access to, to name but a few of the issues) Andrews denied any responsibility saying that the landlord was to blame. We were initially told that they would consider compensation &... (read more)
Was this review helpful? Yes
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by 'Fearghal' 31/5/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been using Andrews estate agents in Putney now for in excess of three years to rent my flat. They have consistently been able to rent my flat quickly and efficiently and I would highly recommend them to everyone. Michelle & team are extremely helpful to deal with and are always responsive in a very friendly manner.
Was this review helpful? Yes
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by 'Don'tgotoAndrews' 25/5/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Absolute shambles, Managed service.. I ended up managing most of the issues myself directly with the tenant & have just sacked them - I'm in the process of seeking legal advice to claim back the fees which I had to pay for up front. Communication poor and not what stated in the marketing literature or by the Sales Guy, level of service VERY poor. Issues range from, slow responses, (3 weeks to reply to an e-mail), not reading information on the file & then proposing work be carried out by their contractors (when existing contract is in place). Damage done to my property due to one of their contractors lying about the work they'd done - no follow up with tenants regarding work completed - I discovered this on a visit to the property. Had to sack them as I ended up spending more time managing them than I would have managing the property & tenants myself!..
Was this review helpful? Yes
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by 'I.J.' 23/5/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I am a professional landlord and use many agents in the Putney SW15 area. I would put Andrews Letting & Management at the top of the list for good customer service and following good business practices. I have always found they find me good tenants and they keep me updated of current or newly published rules of letting and regulations. I would 100% recommend Andrews Letting & Management in Putney if your looking to let your property or looking to rent a property. Keep up the good Customer Service Andrews!!!
Was this review helpful? Yes
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by 'TP' 17/5/2011
- Branch:
- 1 Princes Buildings George Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We rented a house using Andrews as the agent, with Andrews collecting the rent and the deposit and the landlord carrying out any repairs. Be very wary of this arrangement as if there's a problem, then Andrews say contact the landlord, if the landlord then ignores the problems (which they did in our case) then you have no option other than citizens advice or the courts. In our case we had a faulty boiler from the start of the tenancy which took the landlord over 5 months to get fixed. We also had to suffer 6 monthly inspections from Andrews and then right at the end, were stung for a full... (read more)
Was this review helpful? Yes
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by 'Superdude' 19/4/2011
- Branch:
- 20 Cornfield Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Refuse to pay back my holding fee, despite the fact it was the landlord who pulled out at the last minute.
Was this review helpful? Yes
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by 'NoMoreAndrewsPlease' 13/4/2011
- Branch:
- 101 London Road Headington
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'NoMoreAndrewsPlease' rated Andrews Letting & Management but did not write a review. -
1
person found
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by 'smee' 8/4/2011
- Branch:
- 5 Worcester Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I’ve been a tenant at Andrews Lettings and they are the worst estate agent I have ever used.
The fees are extortionate, right from the get go. Upon moving in day, Andrews hadn’t collected all the keys for the property so I turned up at the flat to find I didn’t have the deadlock key. I then had to wait to 4pm before they sent a locksmith out to break in. They promised to compensate me for this, this didn’t happen. Whenever I had problems, they were completely unresponsive, and every time there was a different excuse as to why – understaffed, someone was ill, on holiday ( weird... (read more)
Was this review helpful? Yes
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by '+-london-+' 30/3/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
The estate agent was pleasant at the best when we first met, yet we still decided to go forward renting the property. After this myself and the other tenants found ourselves being harassed by the estate agent to sort out out documentation as fast as possible or we would lose the house. This was after we had paid a holding deposit... This was the first mistake.. We realised later that we would receive no contact details to the landlord and have to deal directly with this estate agent.
Finally we moved in to our new house, and the place was a state. The house had not been cleaned and nothing... (read more)
Was this review helpful? Yes
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by 'JPG' 3/2/2011
- Branch:
- 80 -82 Gloucester Road Bishopston
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely terrible, threatening to take away our deposit for marking to the walls which are general wear and tear after living there for 2 years. General marking around light switches etc. Then telling us that we have to redecorate even though the landlady has clearly stated that she will bring in professionals to do the job.
If anything would go wrong it would take them ages to even get back to you let alone resolve the problem, for example leaking radiators and fans that do not work and haven't been for the entire time we have been living there.
Will not ever use again will avoid them and will tell everyone else to do the same.
Terrible service, rude, anything to make money. Avoid at all costs.
Was this review helpful? Yes
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by 'Anon' 1/2/2011
- Branch:
- 11 Grosvenor Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Andrews letting agent had no interest in anything I had to say. I had to constantly chase them for information, which I never got most the time. When I had a dispute about my deposit they sided with the landlord without question and gave me no option but to settle for less than I was entitled to. Extremely bad customer service and couldn't care less attitude. I would never use them again and will tell everyone I know to avoid them at all costs
Was this review helpful? Yes
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by 'tenant' 7/11/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Do not use! Andrews Lettings were terrible for us. We were looking for a 3-bed property to let around the SW london area. The market was thin and after 3 weeks of looking (viewings after work every night and weekends) we found a place. We signed the holding agreement and handed over our holding deposit of
Was this review helpful? Yes
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by 'Ten10' 15/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Slow to respond the complaints and unhelpful when issues arrise. House not cleaned when we moved in and they refused to accept reponsibility for the condition of the property.
Was this review helpful? Yes
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by 'Jago' 9/10/2010
- Branch:
- 16 High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Staff in letting department have very poor customer service skills, and severe lack of communication. The entire letting process was carried out to an unprofessional standard, causing unnecessary stress to myself and Landlord. I will never use this company again, even if they had a house for sale that i wished to buy.
Was this review helpful? Yes
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by 'Disappointed' 9/9/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
During our 18 month tenancy they were okay although we had to call many times to get things done. After our checkout (and a very thorough clean) they held back
Was this review helpful? Yes
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by 'Gez' 31/8/2010
- Branch:
- 12 Badminton Road Downend
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We have lived in this apartment for 7 months now, and for the first month we didn't have any hot water (in the dead of winter). They don't hire repairmen from in or near your hometown. For example the man who eventually managed to fix our boiler had to drive through the snow... all the way from Manchester. (We're from Sheffield)
All around the bottom of the shower had black mould - and we rang up so that someone could sort this out. They hired people who did such a shoddy job that the rubber sealant is now cracking and there is the same amount of mould as before.
We have a Juliette... (read more)
Was this review helpful? Yes
. Initial fees etc seemed high.
We were told on signing the contract that if we provided bank details, as part of the service we had paid for in the fees, they would contact all the relevant utilities companies and set them and also council tax up by direct debit on our behalf. This was never done despite us providing the information they requested.
In fact they actually told us we were with the completely wrong utilities providers so we happily sat waiting for money to be sucked out of our account for the bills, ignoring letters \'to the occupant\' believing them to be junk mail from providers the property was not signed to. Luckily we realised what had happened fairly soon and corrected it all otherwise we could have ended up in a very sticky situation.
In the June in our first year in the property we received a letter from Andrews announcing it was time to decide how long we wanted our next \'fixed term\' contract to be for (no option for a rolling one month contract). The contract was due for renewal end of September so I thought it was a bit early. Andrews also asked for an £84 admin fee to be paid, to draw up the new contract.
I filled in the form (requesting a one month rolling contract) and enclosed the cheque which was cashed a short while later (so it definately arrived). I never heard anything back. In mid September the landlord came to the flat to carry out some maintenance and we were talking and he had never heard anything from Andrews either about the renewal of the contract, let alone them producing anything for him to sign! Luckily he had assumed, as he had not heard from us, we wanted to stay on in the property. So I paid the £84 for no reason.
Now I have moved out of the property and one month 8 days later I have still not received my deposit back from Andrews. I am aware that unless it is disputed (and I know the landlord has confirmed for it to be returned in full) it is required to be returned within 10 days, so I am not happy!
I shall definately never deal with Andrews again, this was my fourth time renting and I have never had issues like this with any other agents./&display=popup&link=http://www.allagents.co.uk/review/24364/&redirect_uri=http://www.allagents.co.uk/review/24364/ "Share on your Facebook Wall"){kind=logo}
 Eventually I managed the property myself. When my tenants recently finally moved I contacted Andrews to ask them to release the full deposit to my tenants. This was on the 17th March 2012. On the 20th March I was emailed to cofirm that this would be done on the 21st March 2012 - guess what......... It was not done!!!! my tenants have not received their deposit back. When I phoned to ask if it could be paid straight away ( seemed reasonable as it was Andrews fault) I was given the usual speil that there is a 'procedure' to follow - no help to my ex tenants who desparately need that money to secure a new home. I will never use Andrews again. (I have a house that I rent out in Worcester via Martin and co. Mistakes have occaisionly occured with them - but unlike Andrews they are always very apologetic and rectify mistakes the very same day - one month my money was a few days late - they paid it to me by faster payments immediately -listen and learn Andrews)/&display=popup&link=http://www.allagents.co.uk/review/22550/&redirect_uri=http://www.allagents.co.uk/review/22550/ "Share on your Facebook Wall"){kind=logo}
 how much money they can get out it. Their customer service people in letting once they have taken over the property are not helpful and when they make mistakes they never agree to it. I had to literally chase up for the first 4 months to get the rent credited into my account properly.
I will never recommend anyone renting their property through Andrews Branch in Headington/&display=popup&link=http://www.allagents.co.uk/review/16840/&redirect_uri=http://www.allagents.co.uk/review/16840/ "Share on your Facebook Wall"){kind=logo}
 which should have been returned to us immediately, and they have lied about why this was not promptly returned. They have been extremely rude and even deceitful at every juncture and cannot even manage to spell check their emails and letters, consistantly misspelling our names. Absolutely appalling service./&display=popup&link=http://www.allagents.co.uk/review/14593/&redirect_uri=http://www.allagents.co.uk/review/14593/ "Share on your Facebook Wall"){kind=logo}
. I also used them for mortgage advice and again found the advisor (Anna) to be very professional, helpful and she helped me secure a good mortgage.
I would gladly recommend Andrews (especially the harbourside branch) for assistance with purchasing a property and obtaining a mortgage./&display=popup&link=http://www.allagents.co.uk/review/11661/&redirect_uri=http://www.allagents.co.uk/review/11661/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=As a current tenant at one of their managed properties, they have provided terrible service. Impossible to get hold of to voice issues, consistently lie about "getting back to you". I have sent an email to their over-all customer service team and their only response was to subscribe me to their marketing mailing list.
I have been in one of their properties for nearly thirteen months and it *still* has issues that they assured me would be resolved before I moved in. Two examples on this are the fire alarm not functioning and the fence on the garden rotting./&display=popup&link=http://www.allagents.co.uk/review/10384/&redirect_uri=http://www.allagents.co.uk/review/10384/ "Share on your Facebook Wall"){kind=logo}
 Andrews denied any responsibility saying that the landlord was to blame. We were initially told that they would consider compensation & were very sorry the experience had been so unpleasant thus far. They stalled on this for many months & then said it had been too long for us to be able to make a claim. Having since pointed out many other issues that have arisen throughout the tenancy (such as a dysfunctional washing machine & leaking sink) we have been constantly ignored.
We then decided the only way to sort things out would be to have a face-to-face meeting with the property manager & decide whether we were going to renew our contract (oh yes, they make you pay more for that too!!!) The delightful chap smugly announced that their responsibility only lay with the landlord, and then cheerfully declared "Oh and by the way you've got 2 months to find a place to live!" Interesting, when they expect 3 months notice from the tenant...
Looks like we have been extremely unlucky with this property as, not only do we have an uncaring (not to mention extremely messy) landlord, but a totally incompetent managing agent who doesn't seem to understand the meaning of the word 'ethics'.
Having read some of these reviews it seems to me that Andrews' success rides on their being total mercenaries when it come to provision of service (if you can call it that) to their tenants. It seems the only slightly positive reviews are those from landlords who have let out their properties through AL&M. To be honest I'm not surprised you're happy - even if there is a problem with your property that desperately needs sorting out for the tenants, you're unlikely to hear a peep out of Andrews since they clearly do not believe they have any responsibility towards the tenants.
If I could give them 0 stars I would. I know there are many dodgy estate agents out there - not surprising since this is an industry that isn't regulated (what a smart decision that was) but I have to say that this mob have been the most blatantly uncaring & the most difficult to deal with. I would certainly never use them again, for either lettings or sales. To be avoided at all costs. Let's hope the Property Ombudsman & Citizens Advice have some helpful pointers for us./&display=popup&link=http://www.allagents.co.uk/review/10332/&redirect_uri=http://www.allagents.co.uk/review/10332/ "Share on your Facebook Wall"){kind=logo}
, not reading information on the file & then proposing work be carried out by their contractors (when existing contract is in place). Damage done to my property due to one of their contractors lying about the work they'd done - no follow up with tenants regarding work completed - I discovered this on a visit to the property. Had to sack them as I ended up spending more time managing them than I would have managing the property & tenants myself!../&display=popup&link=http://www.allagents.co.uk/review/13968/&redirect_uri=http://www.allagents.co.uk/review/13968/ "Share on your Facebook Wall"){kind=logo}
 then you have no option other than citizens advice or the courts. In our case we had a faulty boiler from the start of the tenancy which took the landlord over 5 months to get fixed. We also had to suffer 6 monthly inspections from Andrews and then right at the end, were stung for a full cleaning charge even though their was only minor marking on entrance walls as would be expected after 18 months.
If you do go with them, then do not sign the inventory unless you are 100% happy that every fault has been highlighted and always take pictures. When we checked out, the Andrews inspector tried to claim that damp caused by water penetration through the kitchen walls was our fault. So be very clear, that they are not on your side and any little marks not captured on the original inventory will come back to haunt you. Having rented previously via other agents with no problems, this was a painful and stressful 18 months that I would really like to forget./&display=popup&link=http://www.allagents.co.uk/review/10098/&redirect_uri=http://www.allagents.co.uk/review/10098/ "Share on your Facebook Wall"){kind=logo}
. They took two weeks to fix my oven, and a week and a half to fix the washing machine, and that was only done once I had chased them a total of 15 times for each. The inventory is done by a third party company who mixed up my flats inventory for another one. They then tried to charge me for that difference, even though the landlord agreed with me personally that he was happy that the flat was left in a good condition, and that it was the same as tenancy commencement. I am still waiting my deposit. Even if they had the nicest properties in Gloucester, I wouldn’t use them. Go to Naylor Powell. Far more effective.
/&display=popup&link=http://www.allagents.co.uk/review/9579/&redirect_uri=http://www.allagents.co.uk/review/9579/ "Share on your Facebook Wall"){kind=logo}
 we found a place. We signed the holding agreement and handed over our holding deposit of /&display=popup&link=http://www.allagents.co.uk/review/7281/&redirect_uri=http://www.allagents.co.uk/review/7281/ "Share on your Facebook Wall"){kind=logo}
 they held back /&display=popup&link=http://www.allagents.co.uk/review/6476/&redirect_uri=http://www.allagents.co.uk/review/6476/ "Share on your Facebook Wall"){kind=logo}
. They don't hire repairmen from in or near your hometown. For example the man who eventually managed to fix our boiler had to drive through the snow... all the way from Manchester. (We're from Sheffield)
All around the bottom of the shower had black mould - and we rang up so that someone could sort this out. They hired people who did such a shoddy job that the rubber sealant is now cracking and there is the same amount of mould as before.
We have a Juliette Balcony door that doesn't close properly, and in the winter let in a nasty draught - they sent someone out who suggested that we just leave it because it would take too long for him to fix, because the whole door had been put in at the wrong angle.
In the last 2 days before we moved in, we came to the property for another look around and noticed that the doorhandle on the main bedroom door had come off - they simply refused to have anyone fix it and said we'd have to pay for any damage - this was after we moved in and found the doorhandle still hadn't been fixed, and at one point in the evening the door closed itself and I was trapped in the room, my boyfriend had to shoulder barge the door to get it open.
Oh! And the on-going saga with our fob to get into the building, we were promised 2 upon moving in... and to this day we still only have 1 - they simply don't care even though we must have rang them about 50 times now.
The staff is always conveniently out of the office or on holiday, or on a 3 hour lunch break when I ring.
I would not use this company again, I'm dreading moving out and what is going to happen to our deposit.
If you are reading this and you are a member from this company - you better suggest to them that they need to get their act together. /&display=popup&link=http://www.allagents.co.uk/review/6323/&redirect_uri=http://www.allagents.co.uk/review/6323/ "Share on your Facebook Wall"){kind=logo}
