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Andrews Estate Agents

Agent rating: 4.5 out of 5.0 based on 136 ratings. This website contains 135 user reviews of Andrews Estate Agents.

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Andrews Estate Agents

Andrews Estate Agents is the 12th largest estate agent network in the UK with 49 branches throughout the South West and South East of England. As one of the first independent estate agents to sign up to the Ombudsman Scheme for Estate Agents, we have set new standards of professionalism and customer focus within the industry.

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This Agent ranked 518 out of 9267 in the UK

Overall Customer Rating

4.46 out of 5.00

123 recommend
13 disapprove

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Customer Reviews (Page 0 of 5)
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A 5-star review by 'A. Gilbert' 10/2/2012

Branch:

24 Station Road

Services:
Sales (as a Buyer)
Staff Member

Edward Brennan

Experience:

Would you use the agent again? Yes

Professional, courteous and thoroughly helpful. Met with me at the property on numerous occasions (mostly out of office hours) after sale had been agreed (but before completion) to enable me to take measurements, get building quotes from tradesmen etc., and nothing was ever too much trouble

Mortgage advice was also very helpful, and rates competitive, and I did in the end also arrange my mortgage through the branch.

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A 5-star review by 'WJ' 8/2/2012

Branch:

24 Station Road

Services:
Sales (as a Vendor)
Staff Member

Jason Taylor

Staff Member

Edward Brennan

Experience:

Would you use the agent again? Yes

We were very pleased with the professional manner that the team at Andrews in Redhill dealt with the sale of our home. Staff were professional at all times, kept in regular contact with us, gave feedback on all viewings, arrived in good times for viewings and kept us up to date regularly as the sale progressed. A lot of thought and time went into the photos used for the marketing of our property - the results were lovely. We would thoroughly recommend Andrews.

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A 4-star review by 'Dan Major' 8/2/2012

Branch:

24 Station Road

Services:
Sales (as a Buyer)
Staff Member

Edward Brennan

Staff Member

Jason Taylor

Experience:

Would you use the agent again? Yes

Ed showed us round many places around Redhill and was very patient and listened to what we were after.
It was our 1st time on the property ladder so were very unsure and also probably too picky.

He found us the perfect place and managed the entire process and ensured that even with leasehold complications the sale proceeded smoothly.

Thank you Ed.

Kind regards

Dan Major

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A 1-star review by 'Ken' 8/2/2012

Branch:

40 High Street Carshatlon

Services:
Sales (Prospective customer)
Staff Member

Samantha Webb

Experience:

Would you use the agent again? No

Samantha Webb, Assistant branch manager of the Carshalton (London) branch was very friendly and cooperative to begin with, as with all agents wanting to sell, but did use some pushy tactics in trying to secure my reservation. When she managed to negotiate a 7% reduction on the price with the seller, I thought we were off to a great start. But then the problems started when after 28 days we still did not exchange contracts. She confronted me during my second "snagging" trip as the on first one with her colleague we ran out of time. Her intimidating, rude and presumptuous attitude... (read more)

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A 4-star review by 'john pruce' 4/2/2012

Branch:

24 Station Road

Services:
Sales (as a Vendor)
Staff Member

Jason Taylor

Experience:

Would you use the agent again? Yes

We had weekly updates by post and telephone, and longer conversations at longer intervals regarding strategy and price etc. Was also very helpful during the sale process. Always very positive and competant

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A 5-star review by 'Julia Guymer & Gary Derrick' 3/2/2012

Branch:

1 Princes Buildings George Street

Services:
Sales (as a Buyer)
Staff Member

Sarah Carpenter

Experience:

Would you use the agent again? Yes

Sarah Carpenter was very informative and helpful in all telephone and face to face conversations
We had with her. What I found especially excellent service was her weekly catch up telephone calls
this was extremely good customer service. I didn't have anywhere near that level of service from the Estate Agents
I used to sell my own property (which I was paying for).
I also felt very comfortable in the knowledge I could ring Sarah at any time and she would always deal with call courtesly, effectively and friendly.
Overall Sarah's ability and customer service was excellent. I would also like to take the opportunity to say that everyone I dealt with at Andrews Bath I was extremely satisfied with.
Thank you Sarah and all at Andrews Bath

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A 5-star review by 'Mrs Valerie Ide' 1/2/2012

Branch:

24 Station Road

Services:
Sales (as a Buyer)
Staff Member

Jason Taylor

Experience:

Would you use the agent again? Yes

The staff in the office were very helpful and polite and returned my calls when I raised enquiries. They turned up promptly when appointments were made to view the proprerty and kept in touch by telephone calls throughout the whole procedure. The whole process of buying the property through this agent was a pleasant experience.

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A 5-star review by 'Birte Jongejan' 30/1/2012

Branch:

24 Station Road

Services:
Sales (as a Buyer)
Staff Member

Jason Taylor

Experience:

Would you use the agent again? Yes

The agent was always very polite and quick to respond to requests and queries in a sufficient manner. He was at all times aware of the state of proceedings. He managed to look after the interests of both the vendors and us, the buyers. We would certainly recommend the agents and use their cervices in the future.

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A 5-star review by 'Yvonne Murphy' 21/1/2012

Branch:

101 London Road Headington

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

From beginning to end Andrews in Headington were very professional - it was a delight to do business with them. They sold my house very promptly. I have no hesitation in recommending them and would choose them again.

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A 5-star review by 'MrsZMiller' 19/1/2012

Branch:

80 -82 Gloucester Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

When we initially decided to sell our house back in March 2011 we invited four agents to come round and value it for us. Of the four; CJ Hole undervalued it by £10,000, Kendall Harper were just a bit too schmoozy (and overlooked blantant problems around the house), a third agent was based too far away (although the cheapest option) and finally Andrews; Stewart Oliver came round and was friendly, confident, and well advised about the current market. In addition to that Stewart was honest about the blatant faults with our house, he sensitively addressed the fact that they could affect the... (read more)

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A 1-star review by 'Mr M. Thomas' 18/1/2012

Branch:

16 High Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

We were badly let down by our first Agent and wasted 3 months with them. A change to Andrews proved much more active and ultimately successful. The house was more widely marketed and attracted 8 viewings. These were conducted by Andrews' staff so we had less to concern us. After each viewing we received immediate feedback which,in turn, led to modifications to improve the appeal of the house.It was sold in September and we relocated in December 2011.The whole process was well run and we were kept fully informed throughout. I would like to make a special mention of the Office Administrator Pat Crews who managed the paperwork and made this aspect of the process very simple and easy. Thanks Pat! We found that all the staff we dealt with were pleasant and knowledgeable. We would not hesitate to recommend this branch to others seeking to sell a property in the Abingdon area.

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A 5-star review by 'Mrs S Clinkard' 18/1/2012

Branch:

16 High Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

The Manager and staff were outstanding in every way. They were efficient, professional and caring; providing up to date feedback on a regular basis. I'm convinced that the smoothness of the sale resulted in a stress-free transaction and that was purely down to the unique attention that the staff at Abingdon provided. Thank you!

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A 5-star review by 'Mark' 18/1/2012

Branch:

158 Whiteladies Road

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? Yes

Right from the very start both Felicity and her team at Andrews were excellent in their approach when selling my property. They constantly stayed in close communication with regular updates and honest feedback from the many viewings they secured. Their drive and passion for ensuring I sold as promptly as possible accompanied by a strong focus for obtaining the best sale price was evident throughout. The list could go on as there are many great points that I could mention. In short, I simply would not hesitate to use their services again. Thank you everyone who is based at this Bristol branch, you're efforts are greatly appreciated.

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A 1-star review by 'Sue Thomas' 16/1/2012

Branch:

2 Wallington Square Wallington

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Brian & James were efficient responded promptly to any queries and just got on with the job in hand. I found some of the other estate agents less straightforward. Thank you

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A 5-star review by 'susiesnake' 14/1/2012

Branch:

24 Station Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

The agents were excellent, communication was constant and relevant. The agents listened to all our comments and suggestions and acted promptly. They were courteous at all times and the sale was concluded with as little hassle as possible. We were very pleased with everything they did for us.

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A 5-star review by 'Luke Kingston' 9/1/2012

Branch:

2 Wallington Square Wallington

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Very impressed with the team - especially James Conner. Very happy with the process and the value achieved which was down to James and his market expertise. His advice was spot on and highly valued. Thank you

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A 5-star review by 'AndyH' 4/1/2012

Branch:

2 Wallington Square Wallington

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

I would highly recommend Andrews in Wallington, and James Conner in particular, following the successful sale of a flat in Wallington. James (& all his other colleagues that I spoke to) was consistently professional, polite and knowledgeable. He was excellent in keeping me informed of the progress of the sale, very prompt in providing feedback from viewings, and following an offer being accepted, was very useful in keeping the sales process moving, liaising between myself, the buyer and both sets of solicitors when needed.

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A 5-star review by 'J Chestnutt' 3/1/2012

Branch:

16 High Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

I bought and sold the same house through the Abingdon Office. In both respects, I have been exceptionally pleased at the friendly, honest approach to business, and client management. When the recent sale stalled, the staff (most notably Pat Crews) dived into the mess, negotiating with both solicitors, and the local council and surveyors. I trust them all, and the email traffic and regular phone calls helped keep me abreast of proceedings, and pending decisions. Top job, resulting in one very happy customer.

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A 5-star review by 'Mrs B' 3/1/2012

Branch:

16 High Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Before instructing agent and after instructing agent the customer service given was excellent. The marketing of the property was also excellent along with the friendly, helpful and caring manner when communicating given by the staff at the branch. There were hiccups along the way on our onward purchase that were stressful but Andrews helped where possible to calm our fears and reassure us that it would be resolved and they where. They went the extra mile to assist us in dealing with these issues when they arose.

I would have no hesitation in using them again. Thanks again to all the team at the branch.

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A 5-star review by 'Mr & Mrs S' 29/12/2011

Branch:

24 Station Road

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? Yes

After speaking with a couple of other estate agents in Redhill I spoke with a chap called Paul from Andrews in Redhill he had great local knoweldge and great customer skills, my search is still on going and i hope to buy a property through Paul as he has worked hard for me. Andrews come recommended to anyone looking to buy a property in the Redhill area.

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A 5-star review by 'Terry' 24/12/2011

Branch:

2 Wallington Square Wallington

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Cannot fault Simon or Brian in the selling of my property. Everything was done in a professional manner and I was kept informed throughout the whole process. Would have no hesitation in recommending Andrews to my family and friends.

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A 4-star review by 'Carmen Bourne' 22/12/2011

Branch:

80 -82 Gloucester Road

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

Overall we were pleased with the service we received from the estate agents. There were occasions when there were difficulties with the computer system that had recently been installed, but on the whole phone calls were dealt with efficiently. Matthew was the main person we dealt with during the sale and was particularly helpful.

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A 5-star review by 'Highly recommended' 21/12/2011

Branch:

24 Station Road

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? Yes

I would like to thank the sales department at Andrews for all the help with the purchase of our wounderful new home cant wait to spend christmas in it.
Once again thanks guys you come highly recommended.

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A 5-star review by 'A Bell' 21/12/2011

Branch:

9 Wellsway Bear Flat

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Andrews Bear Flat did a great job at selling our property. They gave us good advice at the start of the process, kept us up to date on viewings and feedback and helped us find suitable conveyancing solicitors and other surveying advice.
We would recommend them.

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A 5-star review by 'Mrs R' 16/12/2011

Branch:

137 Brighton Road Coulsdon

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

I cannot speak highly enough of Ray and the team they did everything and more to help me if it wasn't for the help they gave me I would not be in my lovely new home The BEST!

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A 5-star review by 'Ed James' 12/12/2011

Branch:

24 Station Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

I would strongly recommend Andrews Estate Agents, Redhill. After having a very bad experience with a local competitor, I appointed Andrews who provided regular contact, viewings, feedback, everything you would expect from a well organised and professional Estate Agents.

They went one step further than others I have dealt with and were very influential in seeing the entire chain through on the move in date.

Paul Mulligan and Branch Manager Jason were just two of the agents I dealt with and both offered an excellent service throughout. I also used Andrews in house mortgage consultant who was very helpful.

Top marks all round and I would strongly recommend to anyone looking to buy and sell within the Redhill area.

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A 5-star review by 'Mr & Mrs C' 12/12/2011

Branch:

137 Brighton Road Coulsdon

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Andrews were head and shoulders above the other agencies with the level of knowledge understanding and willingness to work hard to achieve more money for me. Excellent sales and aftercare and I even got a Christmas card!

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A 5-star review by 'JT' 12/12/2011

Branch:

137 Brighton Road Coulsdon

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Excellent local knowledge and service. Having gained 3 valuations on the house we had no reservations in selecting Andrews.the quality of the information on previous sales and Danes enthusiasm coupled with the highest valuation were the key factors.Throughout the process we have had excellent service and timely updates provided by phone and email.

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A 5-star review by 'Mr P' 12/12/2011

Branch:

137 Brighton Road Coulsdon

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Excellence team excellent service it was all simply excellent! Ray Dane and the team did a professional yet friendly service

Was this review helpful? Yes
A 5-star review by 'Paula Ribeiro' 12/12/2011

Branch:

24 Station Road

Services:
Conveyancing
Experience:

Would you use the agent again? Yes

We bought our first property in UK because the agent advice us to see this house, when we were almost giving up because we didn't have budget for what it was available.
With the help of their excellent conveyancing services, we got a mortgage and everything went pretty quickly.
We would recommend them and will use them again in the future.
We are very please we did the right choice.

Was this review helpful? Yes

A 5-star review by 'Anne' 11/12/2011

Branch:

24 Station Road

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? Yes

I would highly recommend the service provided by this branch of Andrews. They promptly found tennants for my vacant property and I was kept up to date throughout the process.

Was this review helpful? Yes
A 5-star review by 'Mrs K Taylor' 10/12/2011

Branch:

24 Station Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

We found that staff at Andrews were very polite and would recommend them to other people who wish to sell their property. They kept us informed on the feed back of viewings and also kept us informed on how the progress of the sale was going.

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A 4-star review by 'GambrellRidley' 9/12/2011

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

All questions were answered efficiently by Ed Brennan, he was open, friendly and honest. He would respond to requests and sort things out at short notice and genuinely seemed to care about getting us in to our home.

Was this review helpful? Yes
A 5-star review by 'Jill' 9/12/2011

Branch:

137 Brighton Road Coulsdon

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

The process could have been so stressful but the guys at the Coulsdon office made it really easy. A pleasure to deal with.

Was this review helpful? Yes
A 5-star review by 'Paul & Sarah' 9/12/2011

Branch:

137 Brighton Road Coulsdon

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Excellent from start to end everything you would want professional knowledgable keen and polite
Was happy and well informed all the way through!

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A 5-star review by 'Happy customer' 9/12/2011

Branch:

24 Station Road

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

I was very happy with the way in which Andrews Redhill helped with the purchase of my new home, it was my first time and they made it happen so smoothly!! I am so happy in my new home and if I ever need to move they will be the first estate agent I would turn to for help!!
Highly recommended!!!

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A 5-star review by 'dp2013' 8/12/2011

Branch:

24 Station Road

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

In my first meeting with Andrew’s Redhill branch I gave all the details about ideal property that I was looking to buy, my need, budget etc. I have seen the sales person has keenly understood my need, shown exactly what I wanted.

Through out the purchase process I found their service was excellent, I’ll definitely recommend Andrews.

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A 4-star review by 'Jane Holdaway' 8/12/2011

Branch:

24 Station Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Prospective buyers were screened well, so although not many came, most were genuinely interested. Communication was generally good. Pleased with brochure produced. Worked hard not to loose the sale.
As always it is difficult to get good communication in a chain and this sale was no different.

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A 5-star review by 'David' 8/12/2011

Branch:

137 Brighton Road Coulsdon

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

Service with a smile and a whole lot more! Andrews not only sold me a house they found me a solicitor cheaper and better and then their mortgage man Neil found me the best deal ever! So impressed

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A 5-star review by 'Lion green' 8/12/2011

Branch:

137 Brighton Road Coulsdon

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Was told you would never get that money for your house by every other estate agent... But the team at Andrews took on the challenge and got me exactly what I wanted fast and efficiently they Market my house the way I wanted it marketed. Excellent job excellent professional team!

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A 5-star review by 'Mr Groves' 8/12/2011

Branch:

137 Brighton Road Coulsdon

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Tried the rest then i changed to the best!...my house had been with three other agencies for over 6 months before I accepted Andrews advice on how best to sell my home. They changed the pictures had floor plans and relauched it on all the websites... Within 3 weeks it was sold! Hard working and clever imaginative approach made it happen for me. Very Very good service

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A 5-star review by 'Michelle' 8/12/2011

Branch:

137 Brighton Road Coulsdon

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Both Ray and Dane helped advised and led me through the process explaining all the way what I needed to do and when. Was a real success and I am glad I chose then... And the profits go to charity!

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A 5-star review by 'Heidi Dennis' 8/12/2011

Branch:

24 Station Road

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

Professional and friendly service from the whole team. Quick response and good advice on offers and feedback from the owner. All the staff welcoming and helpful. Prompt return of calls. Would recommend Andrews Redhill to anyone buying a property

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A 5-star review by 'Arun' 7/12/2011

Branch:

137 Brighton Road Coulsdon

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

From start to end it was First class service professional, energetic, informative. I have dealt with many Estate agents over the years and these truly were the best

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A 5-star review by 'Matthew Platen-Mills' 7/12/2011

Branch:

80 -82 Gloucester Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

The service I received from the staff at this Branch Andrews was superb. I spoke to Deborah, Torey and Matthew who were always friendly, welcoming and were always happy to update me honestly and informatively.

I had more dealings with Matthew, as I presume he was 'in charge' of this property. Again he was always happy to help and answer my impossible questions. He returned calls when he said he would and would always update me on the next stage or phase.

I would definitely use this branch again if the situation arose and sing the praises of these three members of staff in particular.

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A 5-star review by 'S Dickinson' 7/12/2011

Branch:

24 Station Road

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

Fantastic agent, worked extremely hard pushing our purchase through despite major issues with the sellers solicitor.
Top class service which I would recommend to everybody. Special credit to Paul Mulligan for all his efforts!
We are very happy in our new home, we will definitely use Andrews again.
Thank you so much!

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A 5-star review by 'HANNAH' 7/12/2011

Branch:

24 Station Road

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

GREAT SERVICE AND PUSHED THROUGH SALE QUICKLY ON THEIR END.

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A 5-star review by 'Suzannah Townsend' 5/12/2011

Branch:

2 Wallington Square Wallington

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

From the very first moment Simon Amon (manager) visited my house to complete a valuation on my property, I felt assured that using Andrews as my estate agent, was the right choice. Simon's sales delivery was honest, clear and factual. He made me feel like I was important from the outset and that I would receive the best possible service from the branch.

I received my property details within the timesframe promised by Simon and within days I had a number of viewings. I believe that everyone in the Wallington branch did their upmost to promote my property and thankfully it sold quickly.

Simon and his team kept me up to date with any changes and were always happy to spend the time to answer my queries. My sale went through without any complications and I believe this was due to the commitment of the team.

A fantastic service overall and definitely one I would recommend.

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A 5-star review by 'Charlie' 5/12/2011

Branch:

137 Brighton Road Coulsdon

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Was great they did an excellent job I just sat back while they did everything. Could not be happier 5 star all the way!

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A 5-star review by 'James Connor' 3/12/2011

Branch:

2 Wallington Square Wallington

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

James was the most helpful person anybody could ask for, he was always there to answer any question and help us in the anyway he could. It was an absolute pleasure to have James helping us in the purchase of our new home.

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A 5-star review by 'Dawn6' 2/12/2011

Branch:

137 Brighton Road Coulsdon

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Estate agency at it's best fast informative experienced helpful they made a difficult time for me very simple!

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A 5-star review by 'Katie' 2/12/2011

Branch:

137 Brighton Road Coulsdon

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Service was excellent had five offers in one week! The sales team and the back up was first class

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A 4-star review by 'Sally Davies' 2/12/2011

Branch:

80 -82 Gloucester Road

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

Andrews were very helpful and always contactable throughout the whole buying process. They were friendly and gave good advice regarding this, as our first purchase. Matthew Planten-Mills was available to answer all our questions and abait all our worries, with a professional yet approachable demeanour. We would recommend them as reliable and informative estate agents.

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A 4-star review by 'L Anderson' 30/11/2011

Branch:

2 Wallington Square Wallington

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

James Conner was very helpful, he kept me informed at every stage and answered my questions in a timely fashion.

My only comment is that it would have been nice to have been welcomed to my first home with a bottle of something fizzy!

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A 4-star review by 'HARVEY' 30/11/2011

Branch:

2 Wallington Square Wallington

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

All dealings with the agent were handled professionally and efficiently. Contact was easy and always friendly.

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A 5-star review by 'Mrs Moss' 28/11/2011

Branch:

137 Brighton Road Coulsdon

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Great service from start to finish .Very helpful and professional.

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A 5-star review by 'John' 28/11/2011

Branch:

2 Wallington Square Wallington

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

The agent James Conner was always at hand to show me around the property when I wanted to measure up, look around or whatever. His communication was always available, polite and very helpful. He also helped resolve any issues I may have had during the time when I was considering the purchase.

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A 5-star review by 'David Balchin' 28/11/2011

Branch:

2 Wallington Square Wallington

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

James Conner dealt with the sale of this property and we were so impressed with James's level of service and dedication that we shall be asking James to carry out the sale of my late brother's property in 2012.

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A 5-star review by 'Keith & Claire' 28/11/2011

Branch:

5 Consort Way

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Great service, very proactive on the sale of my flat despite difficult market. While the sale did take longer than I had hoped, I felt that everyone at the Horley branch went the extra mile to help the sale go through. Other local agents just didn't measure up, and also charged more!

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A 5-star review by 'The kings' 26/11/2011

Branch:

137 Brighton Road Coulsdon

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

People told me that moving home was both very stressful and difficult, but this was smooth sailing all the way! I have never sold a house before having lived in my home for over 50 years and was as you would expect very nervous when the time came to sell up and move to the countryside. But all these fears were lost as Andrews guided advised and nursed me into putting my house up for sale and within 6 weeks it was moving day all done and dusted and not a worry at all. Thank you Ray Dane Gill & Carole for all your help

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A 5-star review by 'Katy & James' 26/11/2011

Branch:

137 Brighton Road Coulsdon

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Enthusiastic and experience was what lead us to choose Andrews. We knew that they would do what they said they would as soon as they came through the door and they delivered. Dane was full of energy and backed it up with knowledge and the rest of the team all joined together to make it both an enjoyable and stress free experience.

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A 4-star review by 'Mr & Mrs B' 26/11/2011

Branch:

137 Brighton Road Coulsdon

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

We recently sold our home via ray and the Team at Andrews Coulsdon. They approached us as we had been trying in vain to sell our house through another agency.Like most we thought that all Estate agents were the same, but we were proved wrong. They took time to prepare the property for the market asking us along the way what we want and how we wanted it. We actually felt that they were working for us not just out to make money. They raised far more interest in the property and got us several offers something the other agent couldnt do in the 3 months they had the property. The service continued right upto the end with continual helpful advice whenver it was needed. We really were very happy with the service.

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A 5-star review by 'Sam C' 25/11/2011

Branch:

137 Brighton Road Coulsdon

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

Bought my new home through Andrews Coulsdon as a first time buyer I needed some help but the team there were excellent giving my help and guidance. It was a complicated purchase with many twists and turns but we got there and I am very happy. If it hadn't been for Andrews experience I honestly feel it would never have happened

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A 5-star review by 'Mr & Mrs T' 25/11/2011

Branch:

137 Brighton Road Coulsdon

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

SOLD my house on the first day! They organised professional pictures and a floor plan an open day and showed everyone over it was hassle free. Ray and the team were excellent they looked after us from start to finish in a professional and friendly manner. We have recommended them to anyone as we were very impressed as they got us 25 thousand more than the other agents quoted

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1
person found
this helpful.

A 1-star review by 'Sarah' 23/11/2011

Branch:

5 Worcester Street

Services:
Lettings (Prospective customer)
Experience:

Would you use the agent again? No

absolutely terrible!! tried to give 6 months worth of rent up front with deposit and asked them to reduce the £305 admin fee as clearly the contract was paid in full and there was little admin to do. They said no, not at all and never ever got back to me over weeks trying to sort it all out. very poor comms and very unhelpful staff = idiots - il take my £5k + elsewhere shall I !!!!!!

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A 4-star review by 'Lyn' 23/11/2011

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Andrews staff were polite and courteous at all times. They always returned phone calls, kept us updated by phone every week during a long and protracted time to sell our property. They knew the properties they had on their books and were able to direct our purchasers to our particular property as they were very aware of both the buyer's requirements and what our property had to offer. Despite having to take the property off the market at one time due to hospitalisation they kept their word regarding the Commission rate charged.

We would highly recommend Horley Branch of Andrews.

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A 5-star review by 'Havi' 8/11/2011

Branch:

80 -82 Gloucester Road

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

We bought our house through Andrews and had an excellent experience. The agents were all very professional, friendly and helpful and carefully discussed with us various aspects of buying the property. We had ample opportunity to be shown around, and lots of contact with the branch as the conveyancing progressed. We found the agents helpful and available and did not have to wait too long before being phoned back. They were very helpful in providing details, liaising with the sellers, and giving advice. We would recommend using this branch.

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A 5-star review by 'Cass Bage' 2/11/2011

Branch:

80 -82 Gloucester Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Agent acted very quickly and efficently. I received frequent feedback from Matthew. I spoke to Deborah a few times who was always qucik to act on anything. Am really pleased with how quickly everything went through. Thank you.

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A 5-star review by 'SMann' 31/10/2011

Branch:

1 Princes Buildings George Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Most happy from beginning to end - we have been well looked after by Rosie and the team. Many thanks & well done for such a speedy sale and achieving a higher price than was expected !

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A 5-star review by 'zizoucat' 24/10/2011

Branch:

101 London Road Headington

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Fantastic! What else is there to say. From beginning to end all the staff in this branch, from the manager onwards were very proffesional. What a difference to the Estate Agent, Saxton Mee, Bannercross, Sheffield, through whom we bought our new property. They were terrible!

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A 5-star review by 'Giles Davis' 13/10/2011

Branch:

158 Whiteladies Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Felicity Parker was recommended to me and both she and Julia Garrod were excellent.

Felicity was open and frank with regards to its value and the state of the market, and whilst elected to advertise it at a higher price, its sale price ended up being exactly as per her original estimate.

A buyer was found quickly, and all negotiations and ongoing dealings were handled very well. I'm living in Australia so being able to rely on Felicity & Julia to keep on top of things and keep me updated (including on Bank Holidays when their office was shut) was great .

I'd very happily use them again.

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A 5-star review by 'Alex Timms' 12/9/2011

Branch:

1 Princes Buildings George Street

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

I would like to thank the wonderful Sarah Carpenter for all her help - and patience in our recent purchase of a beautiful but run down maisonette in Bath. Although it had lots of potential, the property was in a very sorry state and required a lot of renovation work. The banks surveyor failed to see its worth and downgraded the value to such an extent that we were forced - albeit unwillingly, to re-negotiate the price. Sarah's calm and positive manner kept the deal together and meant that everything could proceed relatively unhindered. We are most grateful to both Sarah and the vendor for their support.

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A 5-star review by 'Rob Allen' 8/9/2011

Branch:

158 Whiteladies Road

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

We were buying from out of the area and, having canvassed other agents in the area and received a poor response, we settled on Andrews in Whiteladies road due to their pro active approach, flexibility and prompt response. Our agent was Vince Whitfield and we cannot recommend him highly enough. He provided us with a number of property details all of which were relevant in terms of area, price and type. He was extremely knowledgeable about the area we wanted and was patient with our wanting to benchmark other properties during our search. He was available, totally responsive and very reliable throughout the whole process. We were delighted with the service which was totally comprehensive and successful and would have no hesitation in using Andrews, and Vince in particular, in the future.

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A 1-star review by 'GW' 31/8/2011

Branch:

158 Whiteladies Road

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? No

Beware this agent for property management!We are a young family who are letting out a property in Bristol for the first time. We chose Andrews as a letting agent as they were very large. We are paying 15% management fee and the service we receive is extremely poor. They send in contractors against our instructions and then charge us for it, and very rarely respond back to any phone calls or emails we make. We have never been given any inspection reports which are normally done quarterly by other agents. Have just signed up for a 2 year contract which we weren't very happy to do but were... (read more)

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A 4-star review by 'Nev' 22/8/2011

Branch:

1 Princes Buildings George Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Just a quick note to say Rosie was professional and easy to work with. She also moved things on when things were stuttering with the solicitor - Thanks Rosie.

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A 5-star review by 'Mrs J Dunn' 12/8/2011

Branch:

80 -82 Gloucester Road

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

I would like to thank the very professional team - my purchase went very smoothly, the staff were very helpful and very efficient, They kept me informed and replied very quickly to my telephone calls and emails. I would like to recommend them to any other seller / purchaser.

Mrs J. Dunn

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A 5-star review by 'Roel' 9/8/2011

Branch:

80 -82 Gloucester Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

The team at the gloucester Road branch is very helpful.

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A 1-star review by 'joep' 2/8/2011

Branch:

266/268 Streatham High Road Streatham

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

I would STRONGLY advise steering clear of the Streatham branch. We were selling our flat through them, and also had an offer on a flat we loved. Ten weeks in, they let slip that the flat we loved had actually been sold nine weeks earlier, and they had delibrately not told us. we even asked specifically on a number of occassions if there were any competing offers, if we would be told if any came in - told clearly every time that it was still for sale, no other offers and we just ahd to sell our own place to proceed. Complaint to their manager, Noel Howard, completely ignored why we were unhappy and accused us of having a grudge with them?! Awful with giuving feedback on viewings, never gave any advice on our price and didn't know their way around the flat despite a staff member living their once! Awful awful AWFUL!!!!

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A 5-star review by 'Bob Landeg' 20/7/2011

Branch:

80 -82 Gloucester Road

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

Tori and Stuart handled the sale of my house and were both professional and friendly. Eighteen viewings in ten days and sold for a really good price. Difficult to top that!

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A 5-star review by 'Claire Williams' 29/6/2011

Branch:

84 Station Road

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

Andrews Yate were professional and informative in all aspects of our sale. They sold our house the day we put it on the market. So if you want to sell your house today do not hesitate to contact them - thank u Jason and Steven for all your hardwork. I would recommend Andrews, Yate to everyone.

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A 5-star review by 'Pauline Mullens' 27/6/2011

Branch:

84 Station Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

I purchased a property in Yate Bristol in January of this year. I had one week only to view properties because we live overseas. Mike Bristowe from the Yate branch was extremely helpful during the viewing process, not rushing us at any point and not wasting our time showing us properties that he knew we would not be interested in. We had expressed our likes and dislikes with regard to area, sunny back garden etc., and he came up trumps. He appreciated our criteria, and at no time did we have to contend with the usual blab that one gets from some Agents...........|

He was extremely... (read more)

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A 5-star review by 'Fabian' 26/6/2011

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

I used Andrews Estate Agents for the sale of my flat, and they have been extremely helpful and supportive, going the extra mile to ensure I got the maximum numbers of viewings and offers. I would definitely recommend them again, and Rosie and Matt in the central Bath office have been superb!

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A 5-star review by 'PJB' 10/6/2011

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

I found staff at Andrews in Bath to be dedicated and hard-working - the staff all helped to keep me informed about my sale and always called me up as promised. My buyer's solicitor was web-based which caused a huge drag in the process but the Andrews staff were persistent in following up progress and also kept cheerful!
I saw 110% committment from this estate agents - I would use them again and would recommend them.

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A 5-star review by 'Mr E. Jensen' 1/6/2011

Branch:

43 Newbridge Road Newbridge

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

Five star service without a doubt. When Rosie Marlow from Andrews, Bath Central Office first came to view the property I had for sale, she immediately came across as very professional, friendly and trustworthy.

She worked quickly and efficiently and had the property advertised in the newspaper only 3 days after receiving my instructions. She kept me informed of viewings and offers received throughout the short time the property remained for sale, and so did Rob when Rosie was not available.
Rosie stayed involved throughout the conveyancing process, and kept things moving, which achieved completion only six weeks after receiving the offer.

All in all a good experience, and I would use them again and recommend them to anyone.

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A 5-star review by 'Fearghal' 26/5/2011

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? Yes

I have been using Andrews estate agents in Putney now for in excess of three years to rent my flat. They have consistently been able to rent my flat quickly and efficiently and I would highly recommend them to everyone. Michelle & team are extremely helpful to deal with and are always responsive in a very friendly manner.

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A 5-star review by 'asi269' 25/5/2011

Branch:

43 Newbridge Road Newbridge

Services:
Surveys
Experience:

Would you use the agent again? Yes

I had a very good experience with Andrews through the purchase of my property. The viewing process was flexible and viewings were arranged at short notice and the offer process (by Rob) was handled professionally with updates being given regularly. What was most impressive was the engagement after the sale was agreed. Throughout the conveyancing process Rosie was involved, keeping things moving and liaising between myself and the vendor on small issues that would have taken ages through the solicitors! Overall a good experience.

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A 5-star review by 'Sharon Chauhan' 21/4/2011

Branch:

158 Whiteladies Road

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

I dealt with Vince Whitfield. I found that the branch had a great selection of properties. I could always get an appointment to see properties promptly, Vince was always prompt, professional, courteous and efficient. Once I found the property I wanted Vince worked hard in answering questions and he basically made the deal happen simply by being efficient , not salesman-like. I will definitely use Andrews when I come to sell and I will ask for Vince to lead the sale although from my brief experience of the rest of the team i think that they are as good.

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A 5-star review by 'Liz I' 13/4/2011

Branch:

1 Princes Buildings George Street

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? Yes

I dealt with Sarah Carpenter while looking for a property in Bath. She was very efficient in keeping me informed of new properties to the market and in arranging swift viewings. She proactively contacted me and continued to send me properties. My situation meant I have ended up buying outside Bath but hope to buy in the city in the future and Sarah would be my first port of call.

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A 5-star review by 'Pete' 26/3/2011

Branch:

4 High Street

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

I dealt with Steph, Jim, and Lorraine at the Westbury On Trym branch in Bristol....
The service they gave me was always exceptional. They responded to my queries promptly, and if they promised to get back to me then they always did.

I even found out that I had completed from them before my solicitor had informed me!

I would definitely recommend them to anybody, and would definitely use them in the future.

Thanks for all your help!

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A 5-star review by 'david' 24/3/2011

Branch:

1 Camden Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Thanks Sarah Chapman for the 100% professional help that you gave me in selling our property in Bath. Your weekly phone calls kept me well informed as matters progressed and kept me sane. I recommend that anyone looking to sell or buy a property uses Andrews especially the Bath Central Branch.

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A 5-star review by 'Haze' 22/3/2011

Branch:

43 Newbridge Road Newbridge

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

We recently sold our house with a lot of help from Sarah Carpenter who regularly kept us up to date with progress. She was brilliant and always polite and cheerful.

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A 5-star review by 'Natalie' 5/3/2011

Branch:

1 Princes Buildings George Street

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? Yes

Sarah was extremely helpful, always on time and very knowledgeable about the properties and the area. I will use them again for my next purchase because of this.

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A 5-star review by '123' 16/2/2011

Branch:

43 Newbridge Road Newbridge

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Andrews Estates Agent were extremely professional from start to finish, in particular Sarah Carpenter from the Camden Branch Bath. I would not hesitate in recommending Sarah/Andrews Estate Agents to any of my close friends or family.

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A 4-star review by 'JVW' 13/2/2011

Branch:

9 Wellsway Bear Flat

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? Yes

We were really well looked after by Sarah C who was refreshingly frank and open which we appreciated enormously. On time, kept to schedule and very professional. Would recommend Andrews (& Sarah in particular) to anyone.

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A 5-star review by 'AH' 9/2/2011

Branch:

1 Princes Buildings George Street

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? Yes

Sarah Carpenter was very helpful in my property search, going out of her way to try to find the right place for us. Very helpful.

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A 5-star review by 'Andyh' 3/2/2011

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

Professional and responsive staff who all went above and beyond what I expected.

A pleasure to work with and made the processes their end hassle free.

I would strongly consider selling and / or buying through Andrews on Whiteladies Road again in the future.

Many thanks to all involved!

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A 5-star review by 'Patsy' 3/2/2011

Branch:

1 Princes Buildings George Street

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

I have got to be one of the happiest people in Bath - and much of that is thanks to Sarah (and Lucy and all the others I spoke to during the purchase of a beautiful flat). Sarah was professional but also friendly, patient and very generous with her time, often waiting for my late arrival at the end of the day. She gave me space to form my own opinions about properties but was there to offer good advice with much appreciated integrity. Sarah helped changed my view of estate agents! If ever I move, I know who I will turn to.

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A 5-star review by 'Anna James' 1/2/2011

Branch:

43 Newbridge Road Newbridge

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

Sarah Carpenter provided a very professional and reliable service. She was very helpful in giving me many viewings in order to help me organise the renovation of the property, and was always reliable and punctual. In particular, she helped me with a tricky negotiation. A very efficient service, and I will be returning to Andrews in the future.

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A 5-star review by 'Neil' 31/1/2011

Branch:

1 Camden Road

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? Yes

Woud llike to thank Sarah and all at Bath Central office for going the extra mile in helping find a property. Ta/Neil

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A 5-star review by 'Alan H' 28/1/2011

Branch:

158 Whiteladies Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Excellent service from a very friendly and helpful team, the sale process went very smoothly and I appreciated the openess and honesty I received..

However, where they really excelled was in supporting and chasing what proved to be a very challenging legal process. In particular thanks must go to Julia & Felicity for their tenacity in keeping the process moving.

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A 1-star review by 'cartman2k' 28/1/2011

Branch:

84 Station Road

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

Whilst attempting to buy property through them, they did everything to actively *discourage* me from buying it. Simple questions took more than 24 hrs to get a response and two reasonable offers took 24 hrs and 7 days respectively to get a response! Even then I had to constantly chase them to get an update. Eventually I was informed that there was another interested party and the vendor would accept the best offer. When I asked what the vendor's deadline for offers was, the agent seemed confused by my question and said he'd get back to me, which, naturally, he never did. In hindsight, I now realise I was being 'played', although I'm not sure to what end, as in the end I got fed up and walked away so the vendor lost a potential purchaser. At best this was simple incompetence; at worst, sharp practise.

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A 5-star review by 'Bindi' 20/1/2011

Branch:

80 -82 Gloucester Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

The team at Bishopston Branch are professional, honest, helpful and extremely proactive. In particular we would like to thank Steve, Nicky and Stuart. Steve Bale was our account manager, and handled a long and very difficult negotiation (with a gazundering buyer) with great skill and patience, and without compromising his integrity and honesty.

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A 5-star review by 'SFC' 14/1/2011

Branch:

43 Newbridge Road Newbridge

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

Very impressed by the service given by Andrews staff, in particular Sarah Carpenter

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A 5-star review by 'AD' 13/1/2011

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

All staff were friendly and professional, they clearly worked as an excellent team. They gave useful advice on the market, they helped us negotiate a price reduction to get a sale, they always returned phone calls promptly, and we felt they were straightforward and honest.

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A 5-star review by 'contented seller' 6/12/2010

Branch:

80 -82 Gloucester Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Andrews got a lot of people through the door in a difficult market. Although I did drop the price, rather that than not sell at all. Plenty of communication and I really liked being able to see all comments/progress etc online. They also arranged mtg for me with my new buyers. Would recommend definitely.

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A 5-star review by 'Neate's' 1/12/2010

Branch:

43 Newbridge Road Newbridge

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

We would like to put on record that we were extremely satisfied with the manner in which Andrews, Newbridge, handled the sale of our house. All staff at that office were efficient, courteous and agreeable. Although we did not, in the end, do any business through the City Centre office, your representative, Dan, was also very efficient and professional. We would recommend Andrews to anybody seeking an estate agent.

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A 5-star review by 'Paula' 27/11/2010

Branch:

80 -82 Gloucester Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

My parents used Andrews to sell their property, although I dealt with them. The sale was a rather drawn out process (no fault of Andrews), we hit a few problems along the way. We dealt with Steve Bales who helped us through every problem with regular updates and chasers along the whole chain ! Thanks for getting mum and dad in for Christmas Steve, it means a lot.

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A 5-star review by 'rod' 10/11/2010

Branch:

80 -82 Gloucester Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

We used Andrews of Bishopston (Bristol) to sell our house. They were both highly professional and personable. Considering the difficult market conditions they managed to sell our house both quickly and at a reasonable price.

I would use them again.

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A 5-star review by 'Now in warmer climes!' 5/11/2010

Branch:

4 High Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Matthew and his team were very helpful with the sale of our property. I particularly liked Matthew's professionalism and enthusiasm with the sale and the advise given.

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A 5-star review by 'Steve' 26/10/2010

Branch:

4 High Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Very good service, being an estate agent i have quite expectations and Jim and Steph reached them and beyond, a very hassle free service which i highly recommend.

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A 5-star review by 'croady' 26/10/2010

Branch:

158 Whiteladies Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

They sold my flat within 6 days! They were friendly, helpful and efficient. I can't recommend them enough.

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A 5-star review by 'BirdN' 26/10/2010

Branch:

4 High Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

We contacted Andrews as we had bought our house originally from them seven years ago and remembered them being helpful and efficient. We're glad that we sold our house through them as Matthew was professional and proactive and sold our house within a fortnight. He made really sensible suggestions as to how to show our house at its best and always gave plenty of warning before viewings. He also kept us regularly updated and recommended a solicitor that we are now using and very happy with.

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A 5-star review by 'juliav' 20/10/2010

Branch:

4 High Street

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? Yes

I've used this branch in my hunt for the perfect house. I was registered with several estate agents but I have to say this branch and especially Matthew stood out for his professionalism and how proactive he was. He also suggested we'd use Andrew's mortgage advisor, Anna. She was a great help in sorting out our finances!
All in all I would deffinatelly use Matthew and his team again,highly recommended!

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A 4-star review by 'DJ' 20/10/2010

Branch:

80 -82 Gloucester Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Many thanks for all your help in getting the house sold. Although it seems to have gone on for ages, it has been painless!

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A 5-star review by 'Rae Rae' 19/10/2010

Branch:

4 High Street

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? Yes

I have not bought through Andrews but have been dealing with Mathew, I have found him to be extremely professional, punctual, informative and a generally friendly guy. I also believe Andrews, in my experience, are by far the most accomodating agent in the area.

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A 5-star review by 'HappyHomeOwner' 15/10/2010

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

Thank you to the Newbridge team for helping me to find my house. Sally Cole was fantastic. Overall profesional and recommended.

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A 4-star review by 'Westbury' 13/10/2010

Branch:

4 High Street

Services:
Surveys
Experience:

Would you use the agent again? Yes

The manager Jim Ellis and his staff were helpful and honest and the property was sold without any major problems.

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A 5-star review by 'Emma' 13/10/2010

Branch:

4 High Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

We sold recently through Andrews in a difficult financial time. There service has been faultless. They are honest, good communicators and excellent negotiators. We dealt with Tracey,Steph, Jim and Matthew who were all very professional at all times. I would definitely recommenrd them out of all the Agents within the village.

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A 5-star review by 'Tracy' 13/10/2010

Branch:

4 High Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

We have used Andrews as they are honest, customer orientated and very helpful in all aspects of selling a property, we have been selling during a difficult time and it has made the whole process easier for us. The communication is excellent, even if there is no real information or positive information we still always had a call on the time stated by either Matthew or Jim. They take time at the start if the process to go through all the small print and to explain how the process will work. Out of the agents in the area I wuld definately recommend Andrews over the rest.

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A 4-star review by 'Philip' 12/10/2010

Branch:

4 High Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

The sale was dealt with efficiently by Matthew Platen-Mills and his collegue Jim Ellis

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A 5-star review by 'Moving on' 12/10/2010

Branch:

43 Newbridge Road Newbridge

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

This particular branch of Andrews is helpful, friendly professional and to us, the service did feel personal and genuine. We felt as thought they really cared about finding us our next house and were really pleased and happy for us when we did.

Keith (Assistant Branch Manager) is outstanding in terms of his customer care, patience and professionalism. As too is Tony - we always felt like they really knew what was going on rather than blagging it!

They have the biggest profile in the immediate area so as well as Andrews being a big hitter in Bath, they are definitely the ones to sell with in Newbridge / Weston.

They also value fairly and are honest and realistic whilst quite clearly working for your interests. From our experience, I would trust them and would recommend them to others looking either to buy or sell.

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A 5-star review by 'Peter' 7/10/2010

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

We recently sold our property in Bath using Andrews Estate Agents (Newbridge Branch), all the staff involved offer us a professional and very efficient service selling our property within six days of placing it on the market. We would certainly advise potential sellers to contact Andrews before any other estate agent. Well done Andrews.

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A 5-star review by 'jb1' 4/10/2010

Branch:

84 Station Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Friendly yet honest & direct I believed in Andrews although I didn't like what was being said. Nevertheless I trusted them and indeed sold my house & found another better & for less than I expected. The whole experience was a revelation. Nathan will definitely be selling my next house!

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A 5-star review by 'roll' 30/9/2010

Branch:

43 Newbridge Road Newbridge

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

User 'roll' rated Andrews Estate Agents but did not write a review.
A 5-star review by 'jon' 30/9/2010

Branch:

80 -82 Gloucester Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

The previous review of the Bishopston branch could have been written by us! The staff worked really hard to chase all the parts in our chain when we were being messed around by our vendor and managed to help us retain our buyers despite pressure from them. They were really good at keeping us informed and the staff that deserve a special mention are Tori, Matt, Donna and the Manager Stuart.

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A 5-star review by 'Contented of Horfield' 29/9/2010

Branch:

80 -82 Gloucester Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

We could not have sold and bought our house without the perseverance and support of the manager and staff at Andrews in Bishopston. They managed to sort out all the lawyers and other estate agents in our chain when we were at the end of our tether with the whole process and were ready to give up. We can't recommend them highly enough, they were friendly, hard working and enthusiastic when we were at our lowest ebb and they earned every penny of their commission. Thanks guys.

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A 1-star review by 'mini' 23/8/2010

Branch:

909-911 Brighton Road Purley

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

They are very rude and unprofessional - they confirmed to us they would show us three properties. We live quite far away from Purley and we were running a bit late. When I told them we would be twenty minutes late, they got really aggressive and told me they would not be able to show any property on that day (turned out that they only arranged one viewing for us). They never rearranged the viewing for the first property, but arranged a couple of viewings for the following day.

Unfortunately our car would not start on that day, and I contacted the agent that we would not be able to... (read more)

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A 5-star review by 'Dickers' 1/8/2010

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

I cannot say how good these guys were. They were instrumental in not only selling my flat, but secured a very difficult purchase within a very tight time scale. I really didn't expect to say this but they were truly worth their weight in gold.

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A 1-star review by 'Unhappy' 24/7/2010

Branch:

9 Wellsway Bear Flat

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

Overvalued my house. Unbelievably unprofessional. Would give no stars if I could! Don't use.

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A 1-star review by 'disillusioned' 1/11/2009

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

Don't ever be tempted to put your home on the market with Andrews. They over-valued my property massively then lied when I complained and have been appalling on communication. The most stressful and unpleasant experience I have had in years!

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A 2-star review by 'Nick Stone' 10/7/2009

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? No

Actually, I didn't sell through Andrews. I tried but eventually had to put the flat on with another agent. Andrews also arranged my conveyancing. Only later did I discover that the conveyancer had paid Andrews nearly

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A 1-star review by 'ah7' 19/2/2009

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? No

Absolutely awful. The manager (Carey) was very patronising & did not seem in the slightest bit interested in whether the sale was progressing even when my own buyer pulled out after many warnings as the process was taking too long. When I got a new buyer & put a revised (only slightly lower) offer in, I was told the seller wasn't making any money on the property at the price i was offering - like the downturn in the market is my fault?! Anyway I was fed up and didn't want to lose my second sale so I pulled out altogether, as it turned out they did me a favour as the housing market has since bombed! I would never ever go near them again and would think twice about buying from them even if the house of my dreams was for sale through them

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A 1-star review by 'ghostbusters' 1/1/2009

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? No

i am pretty sure they did not convey my messages to buyer who tried to and ultimately gazundered me..and did nor they market it to other buyers as i requested.. will never use them again..

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A 5-star review by 'Ibo' 12/5/2008

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Moved home a week ago and I must say that having bought and sold many homes before, I was impressed, VERY Impressed! Kept in touch, gave honest and solid advice and did what I asked. Sold the house without fuss! When I can face moving again I will, without doubt use Andrews Longwell Green again.

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A 1-star review by 'Delaware' 22/11/2007

Branch:

24 Wood Street Old Town

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? No

Unfortunately I used Andrews Estate Agents to sell my house. I would never recommend these people, not even to my worst enemy. They should get a grip and deliver a basic level of competence! Dont use Andrews Estate Agent! Steer CLEAR!

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A 1-star review by 'Dutchie' 22/9/2007

Branch:

24 Wood Street Old Town

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

We employed Andrews Estate agents to sell our home. BIG mistake! We've had to do all the chasing because they've refused to update us. They've done nothing but sit on their A@!@ and done the very little.

They are very hostile - especially the Manager Jayne Wood - I read another review today where she actually swore at a customer. Not professional!

Avoid like the plaque! Next stop - Ombudsman!

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Agent Details for Andrews Estate Agents

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Review Statistics for Andrews Estate Agents

Review Summary

Total Reviews:
135: Total Ratings:
136: First Review :
22/09/2007: Latest Review:
10/02/2012

Overall Review Performance

Recommend :
123: Disapprove :
13

Individual Services Review Performance

From Landlords	From Tenants	From Vendors	From Buyers

Recommend:3	Recommend:0	Recommend:73	Recommend:35
Disapprove:1	Disapprove:0	Disapprove:3	Disapprove:1

Surveys	Conveyancing	Lettings (Prospect)	Sales (Prospect)

Recommend:2	Recommend:1	Recommend:0	Recommend:9
Disapprove:0	Disapprove:0	Disapprove:1	Disapprove:7

They manage our building	They are our factor	They manage our estate

Recommend:0	Recommend:0	Recommend:0
Disapprove:0	Disapprove:0	Disapprove:0

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Andrews Estate Agents

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Andrews Estate Agents

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This Agent ranked 518 out of 9267 in the UK

Overall Customer Rating

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