Andrews Estate Agents

Customer Reviews  (Page 1 of 5)

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1. 

   A 5-star review by 'Julia Guymer & Gary Derrick' 3/2/2012

   Branch:

   1 Princes Buildings George Street

   Services:

   Sales (as a Buyer)

   Staff Member

   Sarah Carpenter

   Experience:

   Would you use the agent again? Yes

   Sarah Carpenter was very informative and helpful in all telephone and face to face conversations
   We had with her. What I found especially excellent service was her weekly catch up telephone calls
   this was extremely good customer service. I didn't have anywhere near that level of service from the Estate Agents
   I used to sell my own property (which I was paying for).
   I also felt very comfortable in the knowledge I could ring Sarah at any time and she would always deal with call courtesly, effectively and friendly.
   Overall Sarah's ability and customer service was excellent. I would also like to take the opportunity to say that everyone I dealt with at Andrews Bath I was extremely satisfied with.
   Thank you Sarah and all at Andrews Bath

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2. 

   A 5-star review by 'Mrs Valerie Ide' 1/2/2012

   Branch:

   24 Station Road

   Services:

   Sales (as a Buyer)

   Staff Member

   Jason Taylor

   Experience:

   Would you use the agent again? Yes

   The staff in the office were very helpful and polite and returned my calls when I raised enquiries. They turned up promptly when appointments were made to view the proprerty and kept in touch by telephone calls throughout the whole procedure. The whole process of buying the property through this agent was a pleasant experience.

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3. 

   A 5-star review by 'Birte Jongejan' 30/1/2012

   Branch:

   24 Station Road

   Services:

   Sales (as a Buyer)

   Staff Member

   Jason Taylor

   Experience:

   Would you use the agent again? Yes

   The agent was always very polite and quick to respond to requests and queries in a sufficient manner. He was at all times aware of the state of proceedings. He managed to look after the interests of both the vendors and us, the buyers. We would certainly recommend the agents and use their cervices in the future.

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4. 

   A 5-star review by 'Yvonne Murphy' 21/1/2012

   Branch:

   101 London Road Headington

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   From beginning to end Andrews in Headington were very professional - it was a delight to do business with them. They sold my house very promptly. I have no hesitation in recommending them and would choose them again.

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5. 

   A 5-star review by 'MrsZMiller' 19/1/2012

   Branch:

   80 -82 Gloucester Road

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   When we initially decided to sell our house back in March 2011 we invited four agents to come round and value it for us. Of the four; CJ Hole undervalued it by £10,000, Kendall Harper were just a bit too schmoozy (and overlooked blantant problems around the house), a third agent was based too far away (although the cheapest option) and finally Andrews; Stewart Oliver came round and was friendly, confident, and well advised about the current market. In addition to that Stewart was honest about the blatant faults with our house, he sensitively addressed the fact that they could affect the... (read more)
   

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6. 

   A 1-star review by 'Mr M. Thomas' 18/1/2012

   Branch:

   16 High Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   We were badly let down by our first Agent and wasted 3 months with them. A change to Andrews proved much more active and ultimately successful. The house was more widely marketed and attracted 8 viewings. These were conducted by Andrews' staff so we had less to concern us. After each viewing we received immediate feedback which,in turn, led to modifications to improve the appeal of the house.It was sold in September and we relocated in December 2011.The whole process was well run and we were kept fully informed throughout. I would like to make a special mention of the Office Administrator Pat Crews who managed the paperwork and made this aspect of the process very simple and easy. Thanks Pat! We found that all the staff we dealt with were pleasant and knowledgeable. We would not hesitate to recommend this branch to others seeking to sell a property in the Abingdon area.

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7. 

   A 5-star review by 'Mrs S Clinkard' 18/1/2012

   Branch:

   16 High Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   The Manager and staff were outstanding in every way. They were efficient, professional and caring; providing up to date feedback on a regular basis. I'm convinced that the smoothness of the sale resulted in a stress-free transaction and that was purely down to the unique attention that the staff at Abingdon provided. Thank you!

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8. 

   A 5-star review by 'Mark' 18/1/2012

   Branch:

   158 Whiteladies Road

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Right from the very start both Felicity and her team at Andrews were excellent in their approach when selling my property. They constantly stayed in close communication with regular updates and honest feedback from the many viewings they secured. Their drive and passion for ensuring I sold as promptly as possible accompanied by a strong focus for obtaining the best sale price was evident throughout. The list could go on as there are many great points that I could mention. In short, I simply would not hesitate to use their services again. Thank you everyone who is based at this Bristol branch, you're efforts are greatly appreciated.

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9. 

   A 1-star review by 'Sue Thomas' 16/1/2012

   Branch:

   2 Wallington Square Wallington

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Brian & James were efficient responded promptly to any queries and just got on with the job in hand. I found some of the other estate agents less straightforward. Thank you

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10. 

    A 5-star review by 'susiesnake' 14/1/2012

    Branch:

    24 Station Road

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    The agents were excellent, communication was constant and relevant. The agents listened to all our comments and suggestions and acted promptly. They were courteous at all times and the sale was concluded with as little hassle as possible. We were very pleased with everything they did for us.

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1. 

   A 5-star review by 'Luke Kingston' 9/1/2012

   Branch:

   2 Wallington Square Wallington

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Very impressed with the team - especially James Conner. Very happy with the process and the value achieved which was down to James and his market expertise. His advice was spot on and highly valued. Thank you

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2. 

   A 5-star review by 'AndyH' 4/1/2012

   Branch:

   2 Wallington Square Wallington

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   I would highly recommend Andrews in Wallington, and James Conner in particular, following the successful sale of a flat in Wallington. James (& all his other colleagues that I spoke to) was consistently professional, polite and knowledgeable. He was excellent in keeping me informed of the progress of the sale, very prompt in providing feedback from viewings, and following an offer being accepted, was very useful in keeping the sales process moving, liaising between myself, the buyer and both sets of solicitors when needed.

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3. 

   A 5-star review by 'J Chestnutt' 3/1/2012

   Branch:

   16 High Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   I bought and sold the same house through the Abingdon Office. In both respects, I have been exceptionally pleased at the friendly, honest approach to business, and client management. When the recent sale stalled, the staff (most notably Pat Crews) dived into the mess, negotiating with both solicitors, and the local council and surveyors. I trust them all, and the email traffic and regular phone calls helped keep me abreast of proceedings, and pending decisions. Top job, resulting in one very happy customer.

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4. 

   A 5-star review by 'Mrs B' 3/1/2012

   Branch:

   16 High Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Before instructing agent and after instructing agent the customer service given was excellent. The marketing of the property was also excellent along with the friendly, helpful and caring manner when communicating given by the staff at the branch. There were hiccups along the way on our onward purchase that were stressful but Andrews helped where possible to calm our fears and reassure us that it would be resolved and they where. They went the extra mile to assist us in dealing with these issues when they arose.

   I would have no hesitation in using them again. Thanks again to all the team at the branch.

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5. 

   A 5-star review by 'Mr & Mrs S' 29/12/2011

   Branch:

   24 Station Road

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? Yes

   After speaking with a couple of other estate agents in Redhill I spoke with a chap called Paul from Andrews in Redhill he had great local knoweldge and great customer skills, my search is still on going and i hope to buy a property through Paul as he has worked hard for me. Andrews come recommended to anyone looking to buy a property in the Redhill area.

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6. 

   A 5-star review by 'Terry' 24/12/2011

   Branch:

   2 Wallington Square Wallington

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Cannot fault Simon or Brian in the selling of my property. Everything was done in a professional manner and I was kept informed throughout the whole process. Would have no hesitation in recommending Andrews to my family and friends.

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7. 

   A 4-star review by 'Carmen Bourne' 22/12/2011

   Branch:

   80 -82 Gloucester Road

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   Overall we were pleased with the service we received from the estate agents. There were occasions when there were difficulties with the computer system that had recently been installed, but on the whole phone calls were dealt with efficiently. Matthew was the main person we dealt with during the sale and was particularly helpful.

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8. 

   A 5-star review by 'Highly recommended' 21/12/2011

   Branch:

   24 Station Road

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? Yes

   I would like to thank the sales department at Andrews for all the help with the purchase of our wounderful new home cant wait to spend christmas in it.
   Once again thanks guys you come highly recommended.

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9. 

   A 5-star review by 'A Bell' 21/12/2011

   Branch:

   9 Wellsway Bear Flat

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Andrews Bear Flat did a great job at selling our property. They gave us good advice at the start of the process, kept us up to date on viewings and feedback and helped us find suitable conveyancing solicitors and other surveying advice.
   We would recommend them.

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10. 

    A 5-star review by 'Mrs R' 16/12/2011

    Branch:

    137 Brighton Road Coulsdon

    Services:

    Sales (as a Buyer)

    Experience:

    Would you use the agent again? Yes

    I cannot speak highly enough of Ray and the team they did everything and more to help me if it wasn't for the help they gave me I would not be in my lovely new home The BEST!

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1. 

   A 5-star review by 'Ed James' 12/12/2011

   Branch:

   24 Station Road

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   I would strongly recommend Andrews Estate Agents, Redhill. After having a very bad experience with a local competitor, I appointed Andrews who provided regular contact, viewings, feedback, everything you would expect from a well organised and professional Estate Agents.

   They went one step further than others I have dealt with and were very influential in seeing the entire chain through on the move in date.

   Paul Mulligan and Branch Manager Jason were just two of the agents I dealt with and both offered an excellent service throughout. I also used Andrews in house mortgage consultant who was very helpful.

   Top marks all round and I would strongly recommend to anyone looking to buy and sell within the Redhill area.

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2. 

   A 5-star review by 'Mr & Mrs C' 12/12/2011

   Branch:

   137 Brighton Road Coulsdon

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Andrews were head and shoulders above the other agencies with the level of knowledge understanding and willingness to work hard to achieve more money for me. Excellent sales and aftercare and I even got a Christmas card!

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3. 

   A 5-star review by 'JT' 12/12/2011

   Branch:

   137 Brighton Road Coulsdon

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Excellent local knowledge and service. Having gained 3 valuations on the house we had no reservations in selecting Andrews.the quality of the information on previous sales and Danes enthusiasm coupled with the highest valuation were the key factors.Throughout the process we have had excellent service and timely updates provided by phone and email.

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4. 

   A 5-star review by 'Mr P' 12/12/2011

   Branch:

   137 Brighton Road Coulsdon

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Excellence team excellent service it was all simply excellent! Ray Dane and the team did a professional yet friendly service

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5. 

   A 5-star review by 'Paula Ribeiro' 12/12/2011

   Branch:

   24 Station Road

   Services:

   Conveyancing

   Experience:

   Would you use the agent again? Yes

   We bought our first property in UK because the agent advice us to see this house, when we were almost giving up because we didn't have budget for what it was available.
   With the help of their excellent conveyancing services, we got a mortgage and everything went pretty quickly.
   We would recommend them and will use them again in the future.
   We are very please we did the right choice.

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6. 

   A 5-star review by 'Anne' 11/12/2011

   Branch:

   24 Station Road

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I would highly recommend the service provided by this branch of Andrews. They promptly found tennants for my vacant property and I was kept up to date throughout the process.

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7. 

   A 5-star review by 'Mrs K Taylor' 10/12/2011

   Branch:

   24 Station Road

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   We found that staff at Andrews were very polite and would recommend them to other people who wish to sell their property. They kept us informed on the feed back of viewings and also kept us informed on how the progress of the sale was going.

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8. 

   A 4-star review by 'GambrellRidley' 9/12/2011

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   All questions were answered efficiently by Ed Brennan, he was open, friendly and honest. He would respond to requests and sort things out at short notice and genuinely seemed to care about getting us in to our home.

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9. 

   A 5-star review by 'Jill' 9/12/2011

   Branch:

   137 Brighton Road Coulsdon

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   The process could have been so stressful but the guys at the Coulsdon office made it really easy. A pleasure to deal with.

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10. 

    A 5-star review by 'Paul & Sarah' 9/12/2011

    Branch:

    137 Brighton Road Coulsdon

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    Excellent from start to end everything you would want professional knowledgable keen and polite
    Was happy and well informed all the way through!

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