Alexander Chase
based on 4 ratings. This website contains 4 user reviews of Alexander Chase.
Branch Rankings
| This branch is ranked in the UK |
13987 out of 14231 |
| This branch is ranked in London |
2426 out of 2463 |
| This branch is ranked in the E16 area |
16 out of 18 |
Agent Information
Alexander Chase
Alexander Chase offer a dynamic, modern approach to buying, renting, selling and letting.
Offices / Branches
- London - Unit B 20 Western Gateway, Newham,
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Customer Reviews
-
by 'Helpless' 26/10/2010
- Branch:
- Unit B 20 Western Gateway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Won't estate agents ever.. I do not know where my deposit is, can anyone else help or advise who they passed the money on to? I know the contract with the dispute services expired in Jan 09 but I have no idea who now holds all tenant deposits? Thanks.
Was this review helpful? Yes
-
by 'Ash' 17/7/2010
- Branch:
- Unit B 20 Western Gateway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Utterly shocking.
Was this review helpful? Yes
-
by 'Angry_Ten' 3/2/2010
- Branch:
- Unit B 20 Western Gateway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The worst estate agent I've come across to date. Disorganised and not responsive to calls and emails, the only thing they are quick about is collecting money. I moved into a flat that was a mess with rubbish lying everywhere from the previous tenant, obviously not inspected or cleaned!
When I moved out they made a huge deduction on the holding deposit citing cleaning costs, even though the flat was cleaned to a standard 10 x better than when I moved in. I have not seen a receipt of so called "cleaning".
Alexander Chase always push the responsibility to the landlord saying it is the land lord's responsibility to fix this, fix that, even though this is a fully managed property. I would not use them again, for lettings or sales.
Was this review helpful? Yes
-
by 'Disgruntled' 9/12/2009
- Branch:
- Unit B 20 Western Gateway
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Failure to properly reference tenants, collecting rent and not passing onto landlord, failure to return rent, voluntarily removing themselves from Property Ombudsman Scheme so that there is no system of redress, issued debt proceedings against landlord when in fact they owed the landlord money and not the other way around, failure to return calls or respond to emails/letters or complaints.
Was this review helpful? Yes
Agent Details for Alexander Chase
Newham
London
Greater London
E16 1BS
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Review Statistics for Alexander Chase
Review Summary
- Total Reviews:
- 4
- Total Ratings:
- 4
- First Review :
- 09/12/2009
- Latest Review:
- 26/10/2010
Overall Review Performance
- Recommend :
- 0
- Disapprove :
- 4
Individual Services Review Performance
| From Landlords | From Tenants | From Vendors | From Buyers |
|---|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:1 | Disapprove:3 | Disapprove:0 | Disapprove:0 |
| Surveys | Conveyancing | Lettings (Prospect) | Sales (Prospect) |
|---|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:0 | Disapprove:0 |
| They manage our building | They are our factor | They manage our estate |
|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:0 |
Staff Members
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Agent Fees
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Complaints Procedure
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