Alex Neil
based on 33 ratings. This website contains 33 user reviews of Alex Neil.
Agent Information
Alex Neil
Established since 1984, Alex Neil is one of London's leading Independent Estate Agents with Offices throughout Docklands, East and South East London. Our comprehensive services include Residential Sales, Lettings & Full Property Management.
Offices / Branches
- London - 341-343 Roman Road Bow, Tower Hamlets,
- London - Unit 1 Quayside Cascades 2-4 Westferry Road, Tower Hamlets,
- London - 146 Lower Road Rotherhithe, Southwark,
- London - The Old Bakery 63 Tranquil Vale Blackheath Village, Greenwich,
- London - 184 Lower Road Rotherhithe, Southwark,
- London - 1 Quayside Cascades 2-4 Westferry Road , Tower Hamlets,
- View All Branches
- Update Agent details
Alex Neil has not joined our 'transparent agent' scheme yet.
"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced a consumer awareness scheme to help identify agents that are open about independent customer feedback. This scheme is VOLUNTARY & FREE for agents to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES. However for this scheme to be a success and to help in cleaning the industry of rogue agents, allAgents recommend that consumers shortlist one of our 'transparent agents' as your first choice. If however you do choose to contact or use Alex Neil, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 0 of 2)
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by 'van Clueless' 22/5/2012
- Branch:
- Unit 1 Quayside Cascades 2-4 Westferry Road
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I recently purchased a property in Limehouse from Alex Neil estate agents. Throughout the entire process in particular the sales manager Tony Sandiford was extremely helpful and professional. My experience with estate agents in the past hadnt been a positive one, so I am pleased to say that Alex Neil restored my faith in them. On numerous occasions I received calls from Tony to update me on the progress, I didnt find myself constantly calling like I did in the past with other agents. I am extremely meticulous and making a big decision such as buying a property Tony and I built up a trusting rapport, his attention to detail and finding me the dream property using his knowledge and understanding of what I wanted was first class. Once again a huge thank you to Tony and to his team, you are a real asset to Alex Neil. Should I require anymore assistance in the future, you will be my first port of call.
Was this review helpful? Yes
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by 'cheri the happy tenant' 22/5/2012
- Branch:
- 146 Lower Road Rotherhithe
- Services:
- Lettings (Prospective customer)
- Staff Member
- Michael Hsieh
- Experience:
- Would you use the agent again? Yes
I really appreciate the professional service I received from Alex Neil Lettings in Surrey Quay branch, in particular to Michael. The lettings negotiator is very friendly, patience and offer impartial advice. We would not have found this property within the time limit given without his help. Thanks very much. We will come back again for your service.
Was this review helpful? Yes
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2
people found
this helpful.
by 'One happy landlady' 11/5/2012
- Branch:
- Unit 1 Quayside Cascades 2-4 Westferry Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have dealt with Alex Neil over a number of years in particular the Doclands Office. They have handled my property with complete professionalism and nothing is ever too much to ask. They have always gone above and beyond their duty to make sure everything runs smoothly. It is so refreshing lately to receive such level of service and the nice thing about Alex Neil they have long standing staff so you are always given that personal service. Highly recommended, keep up the good work and be assured that this agency actually do care about their clientele.
Was this review helpful? Yes
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2
people found
this helpful.
by 'Graeme' 8/5/2012
- Branch:
- 146 Lower Road Rotherhithe
- Services:
- Lettings (Prospective customer)
- Staff Member
- Reiss Braniff
- Experience:
- Would you use the agent again? Yes
We asked for a valuation of the property and also a letting value of rental. Reiss was outstanding in his prompt response and was wholly professional in his dealings with us. We would certainly use Alex Neil in future
Was this review helpful? Yes
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2
people found
this helpful.
by 'Verry Pleased Lanlord' 8/5/2012
- Branch:
- 146 Lower Road Rotherhithe
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I recently let my property through Alex Neil who were very professional throughout the whole process. My main contact there was Michael, but the other staff in the lettings office were also very helpful , explaining everything and answering any questions I had promptly and fully making the whole process as stress free as possible. I would thoroughly recommend Alex Neil to anybody who is thinking of letting a property.
Was this review helpful? Yes
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3
people found
this helpful.
by 'timo elisa' 4/5/2012
- Branch:
- 184 Lower Road Rotherhithe
- Services:
- Sales (as a Buyer)
- Staff Member
- Reiss Braniff
- Experience:
- Would you use the agent again? Yes
I really appreciate the service of Reiss Braniff at Alex Neil estate agents in surrey quays provided to me.
He and also the team were a great help to me during buying process to make it easy and straightforward as they could
They also kindly assisted me after I brought my property to sort all relative issue associate with the move in.
Great service, I will suggest to any of my friend and family if they need to buy or sell a property.Was this review helpful? Yes
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2
people found
this helpful.
by 'Ms Velasquez' 3/5/2012
- Branch:
- Unit 1 Quayside Cascades 2-4 Westferry Road
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
We found this lettings company to be very professional and reliable. We were shown round various properties and would highly recommend them to anyone looking to rent a property in the Docklands area.
Was this review helpful? Yes
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6
people found
this helpful.
by 'KitKit' 22/3/2012
- Branch:
- 146 Lower Road Rotherhithe
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I have just sold my property via Alex Neil Surrey Quays office and i have been very impressed with the level of service i have received.
Having let my flat through Alex Neil for last 4 years, i have always had a smooth transaction between tenancies and i have found their staff helpful. The branch manager of the office, Stan Tonchev has offered me excellent advice and level of service.
I would strongly recommend Alex Neil's services hope we can have dealings again in the future.
Was this review helpful? Yes
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5
people found
this helpful.
by 'Rachel Borland' 21/3/2012
- Branch:
- Unit 1 Quayside Cascades 2-4 Westferry Road
- Services:
- Sales (as a Vendor)
- Staff Member
- Tony Sandiford
- Experience:
- Would you use the agent again? Yes
What a smashing company. I brought my flat through Alex Neil in 2003 & I used them to sell my flat too. Tony and Jon helped me sell my flat were great; straightforward and gave good advice. The sale of my flat fell though in 2008 and testament to the company and the people is that Tony was there in 2011 and remembered all my details.
Luckily in 2011 my buyer was great and Tony kept the process nice and simple. Would recommend Alex Neil and the team to everyone.Was this review helpful? Yes
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7
people found
this helpful.
by 'Tommy Price' 14/3/2012
- Branch:
- The Old Bakery 63 Tranquil Vale Blackheath Village
- Services:
- Sales (as a Vendor)
- Staff Member
- Liz Man Owen Setter
- Experience:
- Would you use the agent again? Yes
From a sellers point of view I found Alex Neil to be very good on communication; they were helpful, clear, friendly, and genuinely interested in selling my property. I received regular updates, and was not left in the dark or ignored at any time. Their attitude was sincere - miles away from the arrogance adapted by many others.
It was a pleasure to do business with them.Was this review helpful? Yes
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8
people found
this helpful.
by 'bigguns' 13/3/2012
- Branch:
- 341-343 Roman Road Bow
- Services:
- Lettings (as a Tenant)
- Staff Member
- Owen Setter
- Staff Member
- Danielle Brown
- Experience:
- Would you use the agent again? Yes
Me and my wife have been a tenant of Alex Neil Docklands office for a period of 4 years. I have always found the Docklands and property management staff very friendly and helpful. i always received a quick response and any problems were actioned promptly. Thank you for your assistance over the years, i am sad i am having to leave.
Was this review helpful? Yes
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5
people found
this helpful.
by 'Mr RJ Smith - Property Investor in the Docklands s' 13/3/2012
- Branch:
- Unit 1 Quayside Cascades 2-4 Westferry Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- Trudie Cole
- Staff Member
- Anthony Antoniou
- Experience:
- Would you use the agent again? Yes
In my experience as a Property Investor, Alex Neil have been a very professional Estate Agent on the Isle of Dogs, and I have been more than happy to continue to use their excellent and professioNal services in both the lettings and sales departments over the past 15 years.
Having first purchased properties in the mid 1990's in Docklands, I quickly passed them on to the Alex Neil Lettings Department to manage my Buy to Let Properties. I now have 6 in total on the Island.
Each and every property has consistently been managed and let with ease, with minimal void periods, something I now... (read more)
Was this review helpful? Yes
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5
people found
this helpful.
by 'Happy Happy peter' 25/2/2012
- Branch:
- Unit 1 Quayside Cascades 2-4 Westferry Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Never sold a property so smooth
Was this review helpful? Yes
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5
people found
this helpful.
by 'All good - Recommend!' 25/2/2012
- Branch:
- The Old Bakery 63 Tranquil Vale Blackheath Village
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Just rented out my flat with Alex Neil and it all went smoothly. The staff were very helpful - so all good.
Was this review helpful? Yes
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7
people found
this helpful.
by '"A very happy homebuyer"' 16/2/2012
- Branch:
- 146 Lower Road Rotherhithe
- Services:
- Sales (as a Buyer)
- Staff Member
- Nicola Brown Stan Tonchev
- Experience:
- Would you use the agent again? Yes
I was very impressed with the level of customer service I recieved from Alex Neil, I would certainly recommend thier services to anyone buying a house.
Was this review helpful? Yes
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7
people found
this helpful.
by 'Maria' 13/2/2012
- Branch:
- 341-343 Roman Road Bow
- Services:
- Lettings (as a Tenant)
- Staff Member
- Greg d'Almeida
- Experience:
- Would you use the agent again? Yes
I recently rented a property in Mile End through Alex Neil and was extremely impressed with Greg the Branch Manager, he was always professional, extremely friendly, helpful and always answers queries promptly and efficiently. I absolutely wouldn't hesitate to recommend him and therefore Alex Neil to my friends. Greg has assisted my Fiance and I to rent in a very short timeline and under very stressful circumstances for us. However, Greg dealt with us in a very professional and efficient way that we immediately felt at ease and felt that we could put our trust in him. Greg is an asset to the Alex Neil team.
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6
people found
this helpful.
by 'Chris S.' 10/2/2012
- Branch:
- 146 Lower Road Rotherhithe
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
After a challenging sale of our property due to land registry issues we would highly recommend Alex Neil Estate Agents to anyone Buying or Selling in Rotherhithe. They excelled themselves and Reiss Baniff was very helpful, well beyond the call of duty. A big Thank you to all at Alex Neil Surrey Quays Branch, especially Reiss. Thanks!
Was this review helpful? Yes
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7
people found
this helpful.
by 'TCZAP' 5/2/2012
- Branch:
- 341-343 Roman Road Bow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I would like to confirm that Vicky arranged for me to view Three property's in the area of Bow. I can only tell you that she was professional, helpful and had a great sense of pride in her work. Whilst we have not rented from you, I would have no hesitation in returning to you in the future or recommending your friendly caring agents.
Was this review helpful? Yes
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7
people found
this helpful.
by 'Glynn' 4/2/2012
- Branch:
- The Old Bakery 63 Tranquil Vale Blackheath Village
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I was incredibly happy with the sale of my property and the service of Gilbert Francoise at the Alex Neil Blackheath office. Everything was done in a cheery, friendly and positive way.
I wouldn't hesitate to use thier services again and It was a great pleasure knowing such a highly respectable gentleman in the property industry.
Was this review helpful? Yes
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7
people found
this helpful.
by 'Julie.' 1/2/2012
- Branch:
- Unit 1 Quayside Cascades 2-4 Westferry Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I would have no hesitation in recommending Alex Neil. We have worked with Anthony for more than ten years and have found him to be very hard working, straight, and professionanal - much the best Docklands agency. I have tried, alongside Alex Neil other local agents and I am not at all impressed. They either give inflated values to get your business, or just do not work at the situation like Anthony and his team. Trudie Cole has her paperwork really under control and they are a terrific team. We have also found that Anthony tries to find decent calibre tenants so that we do not suffer damage or loss. I cannot recommend them highly enough.
Was this review helpful? Yes
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15
people found
this helpful.
by '7year-tenant-E14' 28/1/2012
- Branch:
- Unit 1 Quayside Cascades 2-4 Westferry Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Liz Man Owen Setter
- Experience:
- Would you use the agent again? No
I have been a tenant for over 3 years now, they dont have any standard policy in terms of contract renewals. When i highlighted other properties where they are not charging tenant for renewal fees, their agents were absolutely rude. I would suggest tenants to review the contracts (when getting renewed) thoroughly. As they add these renewal payment clause without your knowledge and they wont highlight any changes..
For those who are renewing or signing a new contract, make sure u NOTE the following:
1. Watch out for the break clause
2. Watch out for renewal clause, they crazyly charge about £150+VAT and haggle you during renewal
3. They have a clause (typically 5.2) wherein you have to pay for all repairs of the property, though landlord/agent is suppose to manage or pay for repairs
4. They have no exclusions for regular ware and tare and would haggle you when leaving the property
5. Contract is one sided for asking tenant to pay for any charges (for breach of agreement) but no clause covering tenant. Logically it should be both sided whoever breaks the contract6.
Was this review helpful? Yes
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15
people found
this helpful.
by 'Shocked Tenant' 24/1/2012
- Branch:
- 146 Lower Road Rotherhithe
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I agree with comments below and cant believe they get away with it - After discovering my deposit was NOT registered after 3 years as a tenant and after the problems I had getting it returned I checked up on this company (whose company name is Hillgate Investments Ltd) on duedil.co.uk and discovered that they are not what they seem
They claim to be successful agents - but really they are INSOLVENT and owe over £700k - This is not hearsay - its a matter of public record.
This may explain their reluctance to discuss issues concerning money and why when you complain they are so evasive and rude and why the turnover of staff is so frequent.
Before you use them - check them out. They arent accredited as they claim and in fact I now know that ALL agents have to be members of the Ombudsman. Avoid or regret at leisure.
We have now rented through Holland Properties - what a refreshing change.
Was this review helpful? Yes
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13
people found
this helpful.
by 'FEDUPWITHROUGEAGENTS' 18/1/2012
- Branch:
- The Old Bakery 63 Tranquil Vale Blackheath Village
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Agree with all the negative comments. Im a landlord and will never deal with Alex Neils again. When my tenant moved out and there was a dispute over a broken fixture, Alex Neils assured me they would deal with the ombudsman regarding the deposit which they had advised they had lodged with the DPS. After a lot of chasing and frustration I then contacted the DPS directly who said the deposit had NEVER BEEN LODGED WITH THEM!!! Alex Neils wove a completely misleading tale to both myself and the tenant and when contacted the Management themselves were just as duplicitous, think the staff were simply following the management example. They are unprofessional to the point of actually being illegal. Stay well well clear.
Was this review helpful? Yes
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11
people found
this helpful.
by 'Lost customer' 23/12/2011
- Branch:
- 146 Lower Road Rotherhithe
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I arranged for a viewing at a property via their Surrey Quays branch, I am very interested in the property and have gone through arranging for a mortgage based on this property buy Reiss who I booked an appointment with didn't show up for the viewing. He left me standing in the freezing cold rain for 30 minutes with no response to my calls or advance warning that he wasn't able to make it.
Bad business.
I will try to contact the owner of the property to see if he will go with another estate agent so I can start again.
Was this review helpful? Yes
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16
people found
this helpful.
by 'Greenwich Landlord' 10/12/2011
- Branch:
- The Old Bakery 63 Tranquil Vale Blackheath Village
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Major problems and sacked due to continued appalling service.
They arranged for their contractors to do work which was either done so badly no-one noticed, or was never done at all. Interestingly, the insist you write a cheque directly to the contractor, presumably in the hope that it means they are not then responsible for the work.
Mid year inspection of appalling quality and given they pointed out windows which dont even exist, In my opinion, I doubt they even visited the property to carry it out. When I asked to speak to the office manager about it, it turns out it was the manager... (read more)
Was this review helpful? Yes
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6
people found
this helpful.
by 'Feeling bad' 25/7/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Very irresponsible, let me wait for nearly three weeks and the second bedroom still has no bed...
Was this review helpful? Yes
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11
people found
this helpful.
by 'James Jantha' 22/3/2011
- Branch:
- Unit 1 Quayside Cascades 2-4 Westferry Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Rudest and most unprofessional people I have ever dealt with. Avoid at all costs. It is no surprise that individuals who work in Alex Neil work there because they cannot obtain jobs elsewhere with reputable estate agents. Have a look at their unprofessional responses to the others comments and decide for yourself. Tip for Alex Neil, don't bother responding to this... instead, spend some time thinking about how you can contribute more positively to the world.
Was this review helpful? Yes
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8
people found
this helpful.
by 'luigimux' 11/1/2011
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
They inflate prices too much!!!
Was this review helpful? Yes
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8
people found
this helpful.
by 'Kylie' 17/12/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
This are the most unprofessional and rude agents I have ever dealt with. I used them 5-6 years ago and they were excellent - especially Chris who has since left. The new Manager is different. Getting money from the deposit was near impossible so the tenants chased me. Alex Neil just weren't interested and their complaints handling is non existent. I have since let though Oliver Jaques who have been excellent - my story about Alex Neil did not seem to surprise them and it is obviously well known in the area. Frankly, they are expensive, the staff change every week, they make promises they dont keep, and as soon as they have the fee, they lose interest.
Was this review helpful? Yes
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6
people found
this helpful.
by 'ChrisL' 2/11/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Steer clear. They are NOT members of NAEA or ARLA and are registering deposits unlawfully. BEWARE - you may not get your money back!
Was this review helpful? Yes
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9
people found
this helpful.
by 'Tenant' 17/9/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I've just had a terrible experience with Alex Neil whilst trying to rent a flat. Other be warned, I would not recommend them to anyone. Waste of time and money, they are unapologetic and unprofessional.
Was this review helpful? Yes
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7
people found
this helpful.
by 'mark' 19/11/2008
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Dismal. Really, really, breathtakingly poor. They are interested in their commission and little else it would appear. Items went missing from the flat, the checkout list was laughable (things like actually turning electronic items on to check that they work never happened, for example), one of the key jobs of an agent (to ensure utilities were settled, etc) simply was not done. Do not use them. They are laughable, and I would never, ever use them again.
Was this review helpful? Yes
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1
person found
this helpful.
by 'Snatch' 6/8/2008
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I found the staff very helpful and would always reccomend this firm
Was this review helpful? Yes
 thoroughly. As they add these renewal payment clause without your knowledge and they wont highlight any changes..
For those who are renewing or signing a new contract, make sure u NOTE the following:
1. Watch out for the break clause
2. Watch out for renewal clause, they crazyly charge about £150+VAT and haggle you during renewal
3. They have a clause (typically 5.2) wherein you have to pay for all repairs of the property, though landlord/agent is suppose to manage or pay for repairs
4. They have no exclusions for regular ware and tare and would haggle you when leaving the property
5. Contract is one sided for asking tenant to pay for any charges (for breach of agreement) but no clause covering tenant. Logically it should be both sided whoever breaks the contract
6./&display=popup&link=http://www.allagents.co.uk/review/18172/&redirect_uri=http://www.allagents.co.uk/review/18172/ "Share on your Facebook Wall"){kind=logo}
 on duedil.co.uk and discovered that they are not what they seem
They claim to be successful agents - but really they are INSOLVENT and owe over £700k - This is not hearsay - its a matter of public record.
This may explain their reluctance to discuss issues concerning money and why when you complain they are so evasive and rude and why the turnover of staff is so frequent.
Before you use them - check them out. They arent accredited as they claim and in fact I now know that ALL agents have to be members of the Ombudsman. Avoid or regret at leisure.
We have now rented through Holland Properties - what a refreshing change./&display=popup&link=http://www.allagents.co.uk/review/17970/&redirect_uri=http://www.allagents.co.uk/review/17970/ "Share on your Facebook Wall"){kind=logo}
, one of the key jobs of an agent (to ensure utilities were settled, etc) simply was not done. Do not use them. They are laughable, and I would never, ever use them again. /&display=popup&link=http://www.allagents.co.uk/review/1524/&redirect_uri=http://www.allagents.co.uk/review/1524/ "Share on your Facebook Wall"){kind=logo}
