Alan Harvey Property Services

Customer Reviews

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1. 

   A 5-star review by 'L Brant' 16/1/2012

   Branch:

   488 Roman Road Bow

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I have been letting in London for ten years and can honestly say that my latest dealings, with this organisation, have been exemplary. From start to finish I have found the letting agents to be knowledgeable, helpful and willing to go the extra mile. Our letting process was completed painlessly in just a few days and throughout we were kept informed of progress and were given timely and helpful advice. The letting agents even showed us around the property on their day off over the Christmas break. Having had some nasty experiences with some of the 'larger' letting agents in London I would unhesitatingly recommend this agency for their outstanding customer services. Top marks to Paul Goldie and his team who have been a pleasure to work with. Many thanks

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2. 

   A 4-star review by 'Benjamin' 1/9/2011

   Branch:

   658 High Road Leytonstone

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I found Alan Harvey to be a very helpful and fair letting agent. They were always responsive to any queries or problems in our flat and sought to resolve them quickly. They provided a good level of service and correspondence during both the moving in and moving out phases, with Saida being especially helpful and friendly.

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3. 

   A 4-star review by 'Leanneisthebestpropertymanager' 13/8/2011

   Branch:

   488 Roman Road Bow

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   We had about 4 different property managers, the first of whom was epically unhelpful, but Leanne was lovely and very helpful and understanding. The repairs and maintenance were always done on time and any dissatisfaction we had was because the landlady either was not contactable or was not willing to pay for a proper rectification of the damp problem. The lettings team were really helpful in showing us nice places too. the moving in fees were a little bit steep but so are everyone's, and I wouldnt mind recommending them, especially if your property is managed by Leanne! The landlady has however, complained a bit to us about them but that's not from a tenant's point of view so...You could do worse. Just stay away from Ludlow Thompson.

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4. 

   A 5-star review by 'Yolanda' 4/8/2011

   Branch:

   488 Roman Road Bow

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I have been very impressed by Alan Harvey. They are professional and prompt in all their responses and sorting out any problems. Rent is always paid on time, they have organised maintenance to be done on my behalf and got me better rents than what I was achieving when I handled it myself. I feel they have gone above and beyond the call of duty to help me. They always keep me informed and I have recommended their services to other landlords. I live abroad so it is very important to me that my agent can handle everything.

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5. 

   A 3-star review by 'Caro' 1/8/2011

   Branch:

   488 Roman Road Bow

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   Saida who looked after our property was extremely efficient and dealt with everything in a professional manner.

   However, the lettings team are too agressive in their marketing techniques e.g. when our tenants gave notice they began showing people around our flat without our permission. The management took all the money up front - other agents in the area take 8-10% up front and deduct the remaining management fees every month.
   This is why we have decided not to use them again.

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6. 

   A 5-star review by 'Julie H' 28/7/2011

   Branch:

   658 High Road Leytonstone

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? Yes

   Although i did not end up renting the house on offer i found the negotiators very friendly and approachable. They an answered all my questions and were still very helpful even though i wanted to rent in a different area. If you do use this agency ask for Simon or Aaron.

   I was a bit nervous after reading these reviews but as the bad ones were posted years ago i gave them a shot anyway and woudl recommend.

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7. 

   A 5-star review by 'veryhappylandlady' 28/7/2011

   Branch:

   658 High Road Leytonstone

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I currently let my property through Alan Harvey and have to say that in my ten years experience as a landlord, I have never come across an agency who have provided such a great service. My property is managed by a young lady called Leanne and I have to say, I am delighted with the service she has provided me with. I am currently living abroad and while some may worry about how their property is being managed while being so far away, I have to say I am 100% confident in Leanne's ability to manage my property. When speaking with her she is professional and courteous at all times, but also caring and reassuring. All of my queries are dealt with efficiently and in a manner that makes me feel valued and confident in her ability. My tenants also sing her praises when we speak. Leanne is a pleasure to deal with. Well done Alan Harvey, you have found yourself a true star

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8. 

   A 4-star review by 'movinghome' 27/7/2011

   Branch:

   658 High Road Leytonstone

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Having rented a flat through the Bow office 3 years ago, I have always received good service. I am leaving the property shortly and a name change has been made to the contract, for which I have dealt with Leanne at the Leytonstone office. Leanne has been more than helpful, always returns calls/emails immediately and is a pleasure to deal with. If I wasn't moving out of the area, I would most definitely have used them to find my new property, but instead am currently dealing with an extremely unhelpful agent from another estate agents!
   I can't comment on all the agents at Alan Harvey, but Leanne has been excellent and I would definately reccommend her to anyone.

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9. 

   A 5-star review by 'Ada' 10/7/2011

   Branch:

   488 Roman Road Bow

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Excellent service, prompt in replying to my queries and in finding a suitable tenant. Kept me informed every step of the way. Exceptional servwood1107ihoihiohice.

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10. 

    A 4-star review by 'Landlady' 10/6/2011

    Services:

    Sales (as a Buyer)

    Experience:

    Would you use the agent again? Yes

    I rented out my property a year ago using Alan Harvey to manage it and have been very pleased with their service. I am an overseas landlord so it is important I have a reliable management company to look after it. They were very patient in answering all my questions on the contract and I have not come across any hidden fees and my rent has been paid on time every month. They have made the process very easy for me and have always been very responsive when I have made any contact. They have no problem contacting me by phone or post even though I am overseas although most of our... (read more)
    

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1. 

   A 4-star review by 'rufus' 1/2/2011

   Branch:

   488 Roman Road Bow

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Amazed at some of these bad reviews. Rented one of there managed properties for two years had no problems except when I had to wait for a part for the boiler which wasn't their fault. They have been helpful throughout and would recommend them to anyone.

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2. 

   A 1-star review by 'LondonBoy' 1/11/2010

   Branch:

   488 Roman Road Bow

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   I will never ever use their services again.

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3. 

   A 1-star review by 'Y2k' 8/10/2010

   Branch:

   658 High Road Leytonstone

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   I will never use Allan Harvey to let my properties. They are very aggressive in their sales strategy. I have been cold called regarding my advert on Gumtree. I was then rushed to sign their terms and contract. They found me a tenant who did not have sufficient reference so I pulled out. Now, they sent me an invoice for

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4. 

   A 1-star review by 'Caraway' 14/9/2010

   Branch:

   488 Roman Road Bow

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Alan Harvey are a disgrace. They have let us a flat with bed bugs that were existing in the property and they knew about it. Customer services Ervin particularly is the most patronising, ill mannered little man I have ever had the displeasure of dealing with. Warning: never use them unless you fancy being bitten all night

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5. 

   A 1-star review by 'puftu' 21/2/2009

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Unfortunatelly your right guys,my advice:contact your landlord;this is what i've done and everything was fixed.

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6. 

   A 1-star review by 'john7' 23/5/2008

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Constantly neglect property with regards to maintenance. Defective boiler, infested with rats and mice which have made holes in the walls, which Alan Harvey refused to fill. House in general disrepair and Alan Harvey customer services is appalling.

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7. 

   A 2-star review by 'frogagency' 6/4/2008

   Branch:

   658 High Road Leytonstone

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   
   
   
   
   User 'frogagency' rated Alan Harvey Property Services but did not write a review.

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