Acorn Group Estate Agents

Reviewed by Miss Mulberry on 17th April 2009

Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?  Yes
IP address: S9N.UM9.UGZ.TUN

I have rented through Acorn on three occasions over the past few years. The first was fine and they were the managing agent and promptly handled the repairs that were required.

On the 2nd occasion, they found a house for me and three friends. Unfortunately, they were not involved in the management of the rental and we had to deal directly with a very aggressive, unhelpful and money-grabbing landlady.

My husband and I currently have a rental that was arranged through Acorn but isn't managed by them. They seem to have got less competent in the intervening years and, as others have reported, we had to deal with the head office which didn't draw up the paperwork correctly. They also tried to charged us for drawing up the next year's tenancy agreement, even though they were simply paid by our landlady to find tenants for her. We made it clear they would not be getting more money from us for nothing.

Am less impressed than on previous occasions, but I reverted to them after a very poor experience with Jones & Virdi of Crofton Park.

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Reviewed by blackcat on 11th April 2009

Services: Lettings (as a Landlord)
Property: Residential
Experience: Would you use the agent again?  No
IP address: S9U.UDU.UDL.UGG

Hopeless at finding a tenant, advertising the propery or maintaining communication. Abandoned them after a few weeks and took my business elsewhere

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Reviewed by Blake on 26th March 2009

Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?  No
IP address: UZ7.SMN.SG9.UZ9

I agree with others' comments. Excellent and v friendly at finding a property, and, in fact, when dealing with us when they were re-letting the property. I would rate their letting agents as excellent.

But that's where it ends - their communication between branches and management is appalling, they have lost personal details of our, constantly change their contact names soo we have no idea to speak to, took months to deal with out kitchen ceiling when it fell down and are hopeless at understanding any situation that does not tick one of their boxes. Rubbish

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Reviewed by bizounce on 28th March 2008

Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?  No
IP address: UMN.SLZ.T7G.UNU

They wer excellent at finding a property, but all they wanted was a quick let. Their after care was disgraceful. I went to the branch I originally signed up to to get my keys and they said I had to go to the head office, which was 45 mins away from the branch. They then lost my bank details, so the landlord did not get the first months rent on time. They also asked for an extra £75 to increase my tenancy agreement, after I had already paid for reference fees - what the hell is the extra for. I would never use Acorn Group again.

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Reviewed by rakesh on 29th September 2007

Services: Sales (Prospective customer)
Property: Residential
Experience: Would you use the agent again?  No
IP address: 00U.57M.00U.57M

I have had very bad experience with Acorn Group Estate Agents when I wanted to buy a house in Lee Green , London. Once I had put in an offer, they kept me in complete dark about the transaction and did not manage to get a appointment with the vendors to discuss some aspects of the property.

Also they were very unprofessional in terms of returning calls or keeping me aware of the transaction. I spent £400 on the survey and finally the transaction fell through as I had no progress from the agents on meeting the vendors.

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