Able Property Management
4.4/5, 32 reviews
100% recommended
67% sales valuation accuracy
83% sales fee satisfaction



Property Features

Able Property Management offers an exclusive and professional service to landlords, tenants in both residential lettings and block management, regardless to whether you’re a new or existing client. We offer a full range of services to meet your needs including sales.We are rapidly growing our portfolio in the ... show more Able Property Management offers an exclusive and professional service to landlords, tenants in both residential lettings and block management, regardless to whether you’re a new or existing client. We offer a full range of services to meet your needs including sales.

We are rapidly growing our portfolio in the block management sector after we saw an opportunity in the market for Able Properties to bring a fresh, new and transparent approach to the market. This will benefit all clients involved such as freeholders, developers, residential management companies and even the leaseholder who may not traditionally be a client, but to whom we have a duty of care that we adhere to and are proud of.

Able are not in the market just to try and win over instructions by simply applying unrealistic figures in order to win the instruction but provide honest, reliable and realistic prices.

Able Properties growing success has helped increase our knowledge and understanding Landlord and Tenant law, Health and Safety, Service Charge Accounting and Budgeting. We strive to make sure that we are up to date with current legislation by following ARMA (Association of Residential Managing Agents) strict guide lines. Currently, we are in the process of becoming a member of ARMA and IPRM (Institute of Residential Property Management).

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 67% 83% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 0 27 0 0 0 0 0 1 0
Areas covered
  • IG10
  • East London
  • E9
  • Essex
  • E11
  • North London
  • E5
  • E10
  • E18
  • E4
  • E17
  • E6
  • E14
Address

Goldings Road
Loughton
Essex
IG10 2QN
02084189830

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Darren was personable and quick to answer any of our ......”

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Jan 25,2016
Minithumbup
Darren
By: 'Homerton'
Jan 25,2016
1 people found
this helpful
Darren was personable and quick to answer any of our queries. The moving process was hassle-free and well organised. Would definitely be happy to use this agency again!...
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“A very reliable letting agency. I had no problems with ......”

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Jan 14,2016
Minithumbup
By: 'A.'
Jan 14,2016
0 people found
this helpful
A very reliable letting agency. I had no problems with letting the flat or with any subsequent issues. Both Darren and Jane are very responsive and helpful. Any concerns I had were addressed quickly and effectively....
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“Friendly, always happy to help when needed and responds to ......”

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Jan 14,2016
Minithumbup
Darren
By: 'Claire'
Jan 14,2016
0 people found
this helpful
Friendly, always happy to help when needed and responds to all emails pretty much straight away. A pleasure to deal with....
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“He is best Agency Ever ..thanks for everything man you ......”

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May 19,2015
Minithumbup
By: 'Nurullah'
May 19,2015
0 people found
this helpful
He is best Agency Ever ..thanks for everything man you are really nice man and helpfull..5 star agency..I hope I will see him again as my new agency.....
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“Very professional company who are extremely knowledgable in this business. ......”

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Apr 07,2015
Minithumbup
Darren
By: 'Michelle'
Apr 07,2015
0 people found
this helpful
Very professional company who are extremely knowledgable in this business. Unlike some companies they do not try and get you on their books by promising you a high rental income. The property was marketed competitively and within 2 weeks my flat was off the market. They ...
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“I have found my dealings with able property to be ......”

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Apr 06,2015
Minithumbup
Darren
By: 'Philip'
Apr 06,2015
0 people found
this helpful
I have found my dealings with able property to be very helpful, and any action required has been taken seriously, and dealt with to my complete satisfaction....
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“When I first came upon the property, my agent outlined ......”

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Mar 20,2014
Minithumbup
By: 'DARREN'
Mar 20,2014
0 people found
this helpful
When I first came upon the property, my agent outlined in detail the requirements of the tenancy. Initially, the landlord required the prospective tenant to have a guarantor, I then informed him that I did not have one who met the requirements and I am ...
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“Darren has been personable and helpful with any issues we've ......”

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Apr 11,2013
Minithumbup
Darren
By: 'Mark'
Apr 11,2013
0 people found
this helpful
Darren has been personable and helpful with any issues we've had. There have been no major problems but with the minor problems we've had he has been quick to respond and has found a reasonable resolution....
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“Very helpful. Darren showed me the property and made speedy ......”

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Mar 19,2013
Minithumbup
By: '14a'
Mar 19,2013
0 people found
this helpful
Very helpful. Darren showed me the property and made speedy repairs to any of the issues that we had in the flat. Very helpful and very friendly....
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“Able properties had offered a very good customer service as ......”

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Feb 20,2013
Minithumbup
By: 'Philip'
Feb 20,2013
0 people found
this helpful
Able properties had offered a very good customer service as and when required. Always polite and willing to help with questions....
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“Both Darren and Jane are very helpful and always happy ......”

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Feb 20,2013
Minithumbup
Darren
By: 'Leanne'
Feb 20,2013
0 people found
this helpful
Both Darren and Jane are very helpful and always happy to help. As a tennant I'm always well informed of anything I need to know (ie landlord visit etc) Finally if and when problems arise they are always sorted out immediately. Very pleasant people to ...
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“I can't thank Darren enough for all his help due ......”

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Feb 20,2013
Minithumbup
Darren
By: 'Zoe'
Feb 20,2013
0 people found
this helpful
I can't thank Darren enough for all his help due to circumstances, he made this happen for me, putting a lot of time and effort in to me getting this property, very helpful and rapid response to all my queries and emails! Would most definite ...
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“Darren was very kind and patient. He was able to ......”

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Aug 09,2012
Minithumbup
Darren
By: 'Luca'
Aug 09,2012
0 people found
this helpful
Darren was very kind and patient. He was able to provide explanations when requested, he also responded to our needs correctly and in a short time. Darren ha dimostrato di essere un professionista affidabile ed onesto....
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“Able property management are my agent for approximately 23 properties. They ......”

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Jul 28,2012
Minithumbup
By: 'R'
Jul 28,2012
0 people found
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Able property management are my agent for approximately 23 properties. They are used in all examples for a full management service. Having been with Able for about a year now, I am happy to say that the service has been informative, cosistent and beneficial in a ...
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“very good services ,...”

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Jul 27,2012
Minithumbup
Darren
By: 'gabriel'
Jul 27,2012
0 people found
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very good services ,...
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“Able Property management delivers a refreshingly friendly, professional and thorough ......”

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Jul 26,2012
Minithumbup
By: 'Ilze'
Jul 26,2012
0 people found
this helpful
Able Property management delivers a refreshingly friendly, professional and thorough service. I am a tennant who has had a few issues with the property i am renting and Able Property Management was always very punctual and a pleasure to deal with. Highly recomendable...
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“I've been renting my flat from Able Property Managment since 2010. ......”

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Jul 26,2012
Minithumbup
By: 'Swavek'
Jul 26,2012
0 people found
this helpful
I've been renting my flat from Able Property Managment since 2010. They are quick and reliable in dealing with any requests. I would recommend it to anybody who value professional service....
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“I would definately recommend Able Property Management as they are ......”

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Jul 24,2012
Minithumbup
Darren
By: 'Toni'
Jul 24,2012
0 people found
this helpful
I would definately recommend Able Property Management as they are very helpful, friendly and professional. Darren is always quick to respond via email and telephone. Nothing is ever too much to ask. Great agent. :)...
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“From the get go Darren has been extremely helpful, honest ......”

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Jul 24,2012
Minithumbup
Darren
By: 'J'
Jul 24,2012
0 people found
this helpful
From the get go Darren has been extremely helpful, honest and efficient. I've come across so many lazy and pretty useless letting agents over the years that it is rare to actually deal with a letting agent who actually does a proper job. An absolute ...
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“Able Properties have been helpful in dealing with most our ......”

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Dec 22,2011
Minithumbup
By: 'Maya'
Dec 22,2011
0 people found
this helpful
Able Properties have been helpful in dealing with most our issues, such as mould, mice and rats. All of those issues have been resolved. Also our issues with the noisy neighbours upstairs; they have done their best with that although the issues is ongoing, I ...
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“I live overseas, so Able fully manage my property. It ......”

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Dec 14,2011
Minithumbup
By: 'Rebecca'
Dec 14,2011
0 people found
this helpful
I live overseas, so Able fully manage my property. It is always let, the rent is always paid on time, and Able are always quick to address any maintenence issues on my behalf. I would definitely recommend them....
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“After atrocious experiences with many Letting agents in and around ......”

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Dec 01,2011
Minithumbup
By: 'Lena'
Dec 01,2011
0 people found
this helpful
After atrocious experiences with many Letting agents in and around Loughton and the UK. I vowed never to use Letting agents again. Only till I met Jane and Darren of Able Property Management. They have been, and still are, Beyond amazing and have put me ...
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“I found Able Property Management to be very helpful,We ......”

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Nov 24,2011
Minithumbup
Darren
By: 'Colleen'
Nov 24,2011
0 people found
this helpful
I found Able Property Management to be very helpful, We experienced smooth viewings & a very smooth move out. Many thanks to Darren & his wife for a pleasant transaction. Kind regards, Colleen...
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“I have had an excellent experience with Able Property. Both ......”

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Nov 23,2011
Minithumbup
Darren
By: 'Melissa'
Nov 23,2011
0 people found
this helpful
I have had an excellent experience with Able Property. Both Darren and Jane have been a pleasure to deal with. Any problems I have had at the property have been dealt with immediately and the have done everything one could wish for for a pleasant ...
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“I`m quite happy in general with the service provided ......”

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Nov 23,2011
Minithumbup
By: 'carmen'
Nov 23,2011
0 people found
this helpful
I`m quite happy in general with the service provided by the state agents. He has been very nice, polite and fast any time we have had to solve any problems or doubts. The relationship is very respectful, and not too bothering =), as I have ...
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“As a tenant I'm happy with the service provided. Every ......”

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Nov 23,2011
Minithumbup
By: 'Andrea'
Nov 23,2011
0 people found
this helpful
As a tenant I'm happy with the service provided. Every thing has been easy for us and our agent has been acting quick and effective responfing all our requirements. We even going to extend our contract because we are pleased to deal with an agent ...
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“Able property Management is the second managing we have been ......”

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Nov 23,2011
Minithumbup
By: 'Antish'
Nov 23,2011
0 people found
this helpful
Able property Management is the second managing we have been usiing so far and we are extremely happy with the level of services. Managing Agent should and need to be responsive and alert to the Tenant request and we have obtained an immediate solution to ...
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“Really helpful agency - always quick to respond to any ......”

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Nov 22,2011
Minithumbup
By: 'misssmith'
Nov 22,2011
0 people found
this helpful
Really helpful agency - always quick to respond to any queries and very informative...
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“Overall, the service that we have received has been wonderful. ......”

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Nov 21,2011
Minithumbup
By: 'Emma'
Nov 21,2011
0 people found
this helpful
Overall, the service that we have received has been wonderful. When we have had issues they have been friendly and quick to respond. Always someone to speak to in the office....
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“The agent was very helpful and friendly at all stages ......”

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Nov 21,2011
Minithumbup
By: 'Anita'
Nov 21,2011
0 people found
this helpful
The agent was very helpful and friendly at all stages of the process and always available to respond to queries we had. A very good service and much better than we have experienced in the past with other agents. The only thing that could have ...
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By: Darren
Sep 21, 2012
View all comments (1)
We do accept payment by the way of a bank transfer but we require the funds to be cleared before the day of the tenant's moving in. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Our complaints procedure has three stages.

Step 1 – Informal

Speak to the individual(s) and try to resolve the complaint informally. The individual concerned is required to tell you their name if you ask them. You should do this within one month of the action that gave rise to your complaint. They will seek to reach an amicable resolution with you in a collaborative, co-operative spirit.

Step 2 – Formally Registering a Complaint
If you are not satisfied with the response you have received at stage one (informal) you should then use stage two of this procedure.

1) Outline the details of your complaint in writing by post or email and send it to Able Property Management Ltd.
Your complaint will be acknowledged by letter within seven working days from the date it is received. The letter will contain the following information:

* Name, address and telephone number of the person who will investigate the complaint
* Details of the potential investigation.
* What support you can receive during the process of the complaint, e.g. in terms of making information accessible etc

2) You will receive a full response to your complaint within 21 working days from the start of the investigation in writing from the person appointed to investigate the complaint. The response will include the following information:
* Details of the investigation.
* A decision about whether the complaint was upheld or not.
* The reason for the decision
* The redress, if appropriate, which will be offered to you e.g. an apology, additional help or directing to other sources of advice or support
* Any other action that may be taken in light of the complaint
* If it is not possible to provide a full answer to your complaint within 21 working days, the letter will outline reasons why and give a date by which a full answer is expected

Step 3

If you are not satisfied with the outcome of the formal procedure (Step 2) your complaint can be investigated further by an independent body or persons appointed by the Directors as seen fit. You must make this request within 28 days of receiving the response to the formal complaint.
* The independent body or investigator will contact you in the process of investigating the complaint and will report back to the Directors within 28 days.
* The Officers of the Board will consider the independent report and will make a final decision on the matter.
General Notes on the procedure.
* It is open to you to begin the complaints procedure at Stage 2 although it is hoped that, unless you consider the situation to be very serious, you will attempt resolution at Stage 1.
* If you feel the complaints procedure disadvantages you in any way – if, for instance, providing written information is difficult for you, or if you would prefer to speak with a manager from the same ethnic background as yourself – efforts will be made to make the appropriate arrangements.
* You are welcome to bring a friend or colleague with you to your meeting with the independent investigator. The principles on which our complaints procedure is based are:
- Open access to the procedure;
- Informal resolution of complaints where possible;
- Impartial review of all complaints.

Able Property Management Ltd offer access to an Ombudsman scheme if a dispute is not resolved within 8 weeks from your activation of our complaints procedure. We are a member of the Ombudsman Services and contact details are as follows:

Ombudsman Services
P.O. Box 1021
Warrington
WA4 9FE
Phone: 03304401614 Fax: 03304401615 Textphone: 03304401600
Last updated at 2:43 PM 07/09/2018 by heather heather

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