Davis Keep
based on 35 ratings. This website contains 35 user reviews of Davis Keep.
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Transparent Agent
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Davis Keep actively promote the views of their customers by linking directly from their website to this page. Transparent agent reviews are subject to additional random verification checks.
Davis Keep have also signed a declaration to maintain public access to open and independent customer feedback and are awarded this best practice transparency profile by AllAgents.
Offices / Branches
- (35)Newcastle upon Tyne - Gosforth, 9 Kenton Park Shopping Centre Kenton Road, NE3 4RU
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Filter Reviews
- Sales (as a Vendor)2
- Sales (as a Buyer)1
- Sales (Prospective customer)0
Lettings (as a Landlord)19- Lettings (as a Tenant)11
- Lettings (Prospective customer)1
- Repair/Property Management0
They manage our building1- They are our factor0
- They manage our estate0
They arranged our mortgage0- Re-Mortgages (Prospective Customer)0
- Mortgages (Prospective Customer)0
Surveys0- Conveyancing0
Agent Information
The Davis Keep brand is synonymous with professionalism, expertise and a total commitment to raising standards.
Established in 2008, our reputation has flourished, predominantly through recommendations from clients who have benefited from our expert, qualified advice and personal approach. Somewhat incredibly, estate and letting agents are not the subject of compulsory regulation, we believe this is unacceptable and are fully licensed members of the National Association of Estate Agents (NAEA) and Association of Residential Letting Agents (ARLA) with all of our staff either holding, or actively working towards industry recognised qualifications.
In addition to this, our business processes are certified to the ISO9001 quality standard, evidence of our further dedication to ensuring the efficiency of our business processes to achieve the sale or letting of your home.
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Customer Reviews (Page 1 of 2)
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by 'Lou' 12/11/2012
- Branch:
- 9 Kenton Park Shopping Centre Kenton Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
I would advise Davis Keep to be the first port of call for anyone considering selling or renting out their property in the north east! Having used a variety of agents in this area over the years for buying and selling, DK are certainly the best I have encountered. Going the extra mile is something that they do as a matter of course, leading to a service which is second to none. As a first time, landlady, I had many questions and these were responded to in depth - and with great patience!
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by 'Clive' 19/10/2012
- Branch:
- 9 Kenton Park Shopping Centre Kenton Road
- Services:
- They manage our building
- Staff Member
- Helen Warden, Andrew Wilkinson
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
I am a property owner living abroad. Helen and Andrew were fantastic in helping me straighten the property out after the previous tenants left. They were also very quick indeed to find new tenants.
Both Helen and Andrew went beyond what I would expect and eased my nerves about using a property management service. I would highly recommend Davis Keep
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by 'DB' 18/10/2012
- Branch:
- 9 Kenton Park Shopping Centre Kenton Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- Andrew Wilkinson, Helen Warden
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
Excellent service, DK Lettings minimise void periods and address and maintenance problems immediately. Very thorough and professional. have used other agents in Newcastle and DK Lettings are far superior. Would thoroughly recommend.
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by 'Dan urwin' 5/10/2012
- Branch:
- 9 Kenton Park Shopping Centre Kenton Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
The day I requested the services of dk lettings 2 members of staff came to the property and immediatley began organising the property to let. Photos were taken for the website which were high quality. An inventory was also done and the whole process was very efficient and impressive.
The management of the property has been first class, anything I need to know, dk lettings contact me immediatley and advise me on what is occurring.
The whole service dk lettings provide is one of very high class and I would have no hesitation in recommending their services to anyone.
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by 'Peter Jones' 20/8/2012
- Branch:
- 9 Kenton Park Shopping Centre Kenton Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Andrew Wilkinson, Alex Wannop
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
Main points of note:
- Provided a comprehensive check-in package which included all the relevant information required, including photographs of the current state of the flat and up-to-date meter readings
- Quick to respond and helpful as a management agency, including liaising with the company responsible for the management and upkeep of the estate regarding problematic neighbours
- Comprehensive and user-friendly check-out documentation which made it much easier to leave the flat in appropriate condition to get the maximum deposit returned.All the staff I dealt with were friendly and helpful, and willing to go out of their way to help when necessary. This is the third letting/management agency I have dealt with in Newcastle/Gateshead and I have had very poor experiences previously so am pleased to say that I was unexpectedly impressed by the professionalism shown by Davis Keep.
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by 'Chris Grieveson' 20/7/2012
- Branch:
- 9 Kenton Park Shopping Centre Kenton Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- Andrew Wilkinson, Helen Warden
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
I have had excellent service rom day one of Davis Keep letting my property.
All issues that have arisen before and during the tenancies have een dealtwit thouroughl and efficiently and most importantly at little or no inconvenience to me, which is exactly what I wanted from a letting agent.
I would have no hesitation in recommending Davis Keep to any landlords or tenants.
Thanks again!
Chris
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by 'Sue H' 20/7/2012
- Branch:
- 9 Kenton Park Shopping Centre Kenton Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- Andrew Wilkinson, Alex Wannop
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
Davis Keep are very professional throughout the whole process of renting out my flat. Detailed Quarterly reports on the condition of my property are given, and if there are any problems with the flat Davis Keep deal promptly with the issues and check the necessary alterations have been made. Davis Keep are very pro activate in finding new tenants when necessary.
Davis Keep provide a very high quality and professional personal service to owners of properties.
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by 'Sandra Jobling' 17/7/2012
- Branch:
- 9 Kenton Park Shopping Centre Kenton Road
- Services:
- Sales (as a Vendor)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
I have used Davis Keep for both Lettings and Sales, they are a very rare Estate Agency indeed, their philosophy is all about going the extra mile, and by golly do they go the extra mile. We have bought and sold houses over the years and our past experience of the sales process has been one of "we have an offer on your house we will pass the details onto your Solicitor" they then slap a SOLD or UNDER OFFER notice on your house and that is it, you hear very little else from them, aside to ask when is completion taking place so they can collect their fee. THIS IS DEFINITELY not the... (read more)
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by 'Paul & lesley Fallon' 17/7/2012
- Branch:
- 9 Kenton Park Shopping Centre Kenton Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
We have used Davis Keep twice to obtain tenants for a property in Central Newcastle and they would be our first port of call for us in the future.
They are customer friendly, they listen to their cusomers, they are focused on the job in hand, provide regular and good feedback on prospective tenant viewings and are efficient and effective. They left the other firm with which we had the property advertised well behind. In short, nothing seemed to be any trouble for them.
When it came to signing up a tenant, we were travelling abroad - Davis Keep was able to process the documentaion so that we were able to proceed to signature through creative use of IT whilst we were in transit.
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by 'Alex' 13/7/2012
- Branch:
- 9 Kenton Park Shopping Centre Kenton Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
Every member of staff that I came in to contact with was helpful, accommodating, efficient and professional. I would be pleased to recommend Davis Keep to anyone looking to rent a property.
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by 'Tony Allen' 5/7/2012
- Branch:
- 9 Kenton Park Shopping Centre Kenton Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- Andrew Wilkinson, Alex Wannop
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
Very professional/efficient. Can be relied upon to make sure that the property is kept in a good state of repair and to assist if anything needs renovating/repairing etc., to include obtaining quotes/overseeing works and generally instilling an air of confidennce that the property is being well managed/is in safe hands which is extremely important as a landlord who lives & works abroad. Highly recommended by a friend I have found them streets ahead of the previous agents used and in turn would have no hesitation in recommending Davis Keep as they provide an excellent thoughtful service delivered in an engaged and professional manner.
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by 'Mr & Mrs Roberts' 4/7/2012
- Branch:
- 9 Kenton Park Shopping Centre Kenton Road
- Services:
- Sales (as a Buyer)
- Staff Member
- Andrew Wilkinson
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
Appointment for accompanied viewing arranged and confirmed promptly. Even though we arrived 15-20 minutes early Andrew was there to greet us. During viewing information passed to us and our questions answered.
Sales negotiation was conducted promptly and efficiently, as well as matters arising particular to this sale.
Throughout the purchase period Andrew remained in contact with us, thus ensuring all parties were kept informed.
Overall we are very pleased with the service they provided and continue to provide.
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by 'Kevin Halliday' 3/7/2012
- Branch:
- 9 Kenton Park Shopping Centre Kenton Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
Davies Keep were very efficient in finding us Tennants in the required time. All the information and paperwork given to us was very clear and straight forward. I would recommend their services to family and friends again.
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by 'A_Landlord' 1/7/2012
- Branch:
- 9 Kenton Park Shopping Centre Kenton Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
Excellent knowledge of the Letting Industry and do what they say they will do. Very adept at dealing with new problems and think out of the box rather than apply standard solutions to non standard problems. Proactive in their approach and deal with each tenancy on its own merits. Very fair pricing structure and prompt payments and receipts with fully transparent records for each transaction. Very personal service overall for each landlord and very good industry contacts such as when there is an insurance claim and a need to engage contractors.
I cannot recommend this agency highly enough particularly in contrast with the other agencies in the vicinity.
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by 'KN' 1/7/2012
- Branch:
- 9 Kenton Park Shopping Centre Kenton Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Andrew Wilkinson, Alex Wannop
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
They are always polite and helpful. They always dealt with any problems smoothly and professionaly. I would highly recommend Davis Keep to people who are looking for property.
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by 'Alan Etchells' 28/6/2012
- Branch:
- 9 Kenton Park Shopping Centre Kenton Road
- Services:
- Sales (as a Vendor)
- Staff Member
- Helen Warden, Andrew Wilkinson
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
Davis Keep were the sole agents for us when we sold our flat.
They were thoroughly professional, open and honest, friendly and hard working.
We got regular updates and suggestions.
Estate Agents in general have a bad reputation but Davis Keep break the mould.
I have no hesitation in recommending them unreservedly.
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by 'Parling' 27/6/2012
- Branch:
- 9 Kenton Park Shopping Centre Kenton Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- Andrew Wilkinson, Alex Wannop
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
The service from Daviskeep regarding my let property has been outstanding. I pay the monthly fee for them to look after the house and am extremely glad I have done this. Any problems have been sorted promptly and professionally, and in a friendly way.
I would definitely recommend them.
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by 'LG' 26/6/2012
- Branch:
- 9 Kenton Park Shopping Centre Kenton Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Andrew Wilkinson, Alex Wannop
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
Approachable
Quick to respond/return phone calls
Helpful. Willing to work around our shift work schedule to allow viewings/handing over keys etc
Organised, professional, honest
High quality properties finished to very good standard and well maintained
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by 'Helen Vineer' 26/6/2012
- Branch:
- 9 Kenton Park Shopping Centre Kenton Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- Helen Warden
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
My inital contact was by telephone after having found the agency via a google search. Helen spent time explaining the services of Davis Keep and sending a detailed follow up email which was really helpful for us to review and consider. Helen visitied us at the property and immediately conveyed a confident, business like manner with obvious attention to detail. Our feeling was, if she took that much notice on one visit then it was looking good for our future dealings with the agency. The details were placed on the web with plenty of information and photos to assist us in finding a tennant.
We have now had two sets of tennants in the property and in all aspects the staff at Davis Keep have acted in a professional manner, keeping us informed as to what is happening, which is very much appreciated. Helen did an excellent job of securing our second tennant with only 1days 'void' between tennants. Alex has also been very efficient in dealing with administration and rent issues.
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by 'Graeme Harker' 26/6/2012
- Branch:
- 9 Kenton Park Shopping Centre Kenton Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- Helen Warden, Andrew Wilkinson
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
Highly professional service, which differed greatly from dealings with previous Agents. Helen and Andrew were very knowledgable of the market, and were extremely proactive in marketing the property. The property was let in a very short period of time and the overall process was managed without any hassle. I would highly recommend Davis Keep to any other Landlords who are looking to market their property, and are fed up with the usual shoddy Agent services.
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by 'N Rowling' 26/6/2012
- Branch:
- 9 Kenton Park Shopping Centre Kenton Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- Andrew Wilkinson, Helen Warden
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
Davis Keep are a rare thing in the current marketplace, a Letting Agent that is dependable, proactive and knowledgeable. Throughout my dealings with DK over the past 18 months i have always received expert guidance and advice. Andrew and Helen both offer excellent service/customer care and have managed my property very well, providing a quick turnover of tenants where necessary in addition to sound Property and Lease advice. I will certainly continue to use them in the future and would recommend DK Lettings to any prospective customer whether a Landlord or Tenant.
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by 'Philip Leach' 26/6/2012
- Branch:
- 9 Kenton Park Shopping Centre Kenton Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
Davs Keep has provided me with the out-and-out best tenancy find and management service of the several letting agents I have been involved with. All members of their staff provide a courteous, intelligent and well informed service, second to none in their business field.
I would not hesitate in strongly recommending them to those seeking property sales, tenancy or management services.
Outstanding!
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by 'C Bradley' 26/6/2012
- Branch:
- 9 Kenton Park Shopping Centre Kenton Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Andrew Wilkinson, Beverley Warden
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
Having rented several times in the past I am used to a rather rushed, half hearted and impersonal service. However, the experience with Davis Keep has been completely different to any other agent I have used in the past.
From start to finish the level of of customer service has been excellent. The staff are incredibly helpful and have catered to my individual requirements without question or hesitation. At each stage of the renting process the staff were on hand to guide me through my choices and questions with ease and professionalism.
Overall my experience with Davis Keep has been very positive. Davis Keep are an outstanding company whose attention to detail is exemplary. If you are considering selling, renting etc. I highly recommend Davis Keep.
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by 'Michael Annison' 25/6/2012
- Branch:
- 9 Kenton Park Shopping Centre Kenton Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- Helen Warden, Andrew Wilkinson
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
I have been with Davis Keep for over 4 years and is the first lettings agent I have used. I found their customer service and communication excellent and they always ensured I understood every detail. They are always more than happy to answer any question and respond very quickly to discuss and advise on the situation.
The length of time I have been with Davis Keep speaks for itself and I have no hesitation in recommending them to anyone. Helen, Andrew and their team have been great to work with.
Many thanks
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by 'David Scott' 25/6/2012
- Branch:
- 9 Kenton Park Shopping Centre Kenton Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- Andrew Wilkinson, Alex Wannop
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
I have been using Davis Keep for 4 years now to manage the flat I rent out in Gateshead. In my experience they offer an expert, cost effective and highly professional service which has always catered to my needs. The staff are courteous, very good at communicating with landlords, they have been highly successful in sourcing tenants for my property and promptly actioning any issue that needs addressing. i would have no hesitation in recommending this company. If you are a landlord, this company will offer you a fantastic service at very reasonable rates.
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by 'Jenny Graham' 25/6/2012
- Branch:
- 9 Kenton Park Shopping Centre Kenton Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
I would highly recommend David Keep to anyone in the North East area. After renting via various agents in the past, and being let down in some way by most of them, I can confidently say they are the best agency I have had the pleasure to deal with. Unlike other agents, they have the highest standards in everything they do, always communicate information clearly and knew a lot about the properties. And the good experience didn't stop once I'd moved in, they were very helpful throughout my time in that house and gave real peace of mind. It was a breath of fresh air dealing with Davis Keep and I strongly encourage anyone to consider them for their next property
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by 'Parit Shah' 25/6/2012
- Branch:
- 9 Kenton Park Shopping Centre Kenton Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
The service and approach is very professional. Their work is thorough and of a very high standard and their tennant database is of a high caliber.
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by 'P. ECCLESTON' 25/6/2012
- Branch:
- 9 Kenton Park Shopping Centre Kenton Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- Andrew Wilkinson, Alex Wannop
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
Excellent all round service 24/7. Andrew provides full management for two of our properties and is very proactive and efficient. This was most valuable whilst i lived abroad as he looked after everything on our behalf and will always go that extra mile to assist. Highly recommended.
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by 'colin' 24/6/2012
- Branch:
- 9 Kenton Park Shopping Centre Kenton Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- Andrew Wilkinson, Alex Wannop
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
I am very statisfied with DK as they provide an excellent service of finding tenants quickly at a good rental price, and they are really efficient in taking care of the property. They are definitely worth the cost.
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by 'sue Colley' 22/6/2012
- Branch:
- 9 Kenton Park Shopping Centre Kenton Road
- Services:
- Lettings (Prospective customer)
- Staff Member
- Andrew Wilkinson
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
From my first telephone call Andrew and other members of staff Helen and Adam were extremely friendly, helpful and professional. I had a number of issues and complications to sort out with regards to the property I was selling before I could take up my tennancy, Andrew was extremely helpful in offering advice re this and facilitated my on going move to the rental property. They kept me well informed and dealt with matters quickly and efficiently. I would not hesitate to use them again in a buying or rental capacity.
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Hi Sue, Thanks for the great review, we really pride ourselves on the quality of our management service to ensure clients are receiving value for money so it's great to read your comments.
Hi Sandra, many thanks for taking the time to write such a fantastic review for us. We are delighted that you have been able to provide you with both our lettings and sales services. I also think we may have a new strap line from your review, we certainly like the sound of 'the forerunners in a new way of doing business in a market that certainly needs it' We look forward to continuing our work with you.
Hi Paul and Lesley. Thanks for taking the time to write such a fantastic review for us. All of the team are really delighted with your comments and we look forward to working with you again in the future.
Hi Alex, thanks so much for taking time out to write this review for us, it's great to hear that every member of staff made a good impression on you and hopefully we will be able to work with you again in the future.
Hi Tony, thanks for the great review, we look forward to working with you for many years to come.
Hi Mr and Mrs Roberts, we really appreciate your time in writing this review for us, as our very first purchasers to complete on a property we are delighted that you were impressed with our services and we look forward to applying this to all future purchasers and vendors alike.
Thanks for the great review, we are really pleased you see fit to recommend us to family and friends and look forward to working with you again in the future.
We really appreciate your great comments and are very pleased at the service we have been able to deliver to you, especially the personal element which is of the utmost importance to us. We look forward to working with you for all your property related needs in the future.
Thanks very much for taking the time to write this great review for us, we are delighted that you would be happy to recommend our services.
Hi Alan, thank you for this great review, as our very first vendor since the launch of our sales division we are delighted to have carried over our service model from the lettings division. It has been a pleasure to provide our full range of services to you over the years and we look forward to assisting you with any property related matters in the future.
Thanks for taking the time to write this review for us, it is often a big decision for a landlord to make whether or not they opt for a managed service so we are delighted that you have received the value for money which we strive to provide.
Hi and thanks for your great review. Although as an agent we work in the best of interests of our landlord clients we understand just how important our relationship is with tenants so it is great to read your comments. We always strive to make sure we deal with all of our tenants in an open, honest and friendly way so it is great to hear that this has been delivered. We look forward to helping you with your property requirements in the future.
Hi Helen, thanks for taking the time out to write such a fantastic review for us. We are delighted that you are happy with the service that you have received. We understand how costly void periods are for landlords and do our utmost to avoid these so having only 1 day void really is a result we are proud of. We look forward to working with you in the future.
Hi Graeme, many thanks for writing this great review for us. As a fellow professional in the property industry we are very proud of your recommendation and the fact our service has improved your experience with the industry as a whole.
Thank you for taking the time to write this great review for us. Being dependable, proactive and knowledgeable are some of the most important aspects behind our company ethos so we are delighted that these qualities have shown through in the service we have provided. We look forward to continuing our work together in the future.
Hi Philip, thanks for your review and great comments, especially as we have certainly had some 'challenging' tenants in your property! It is great for me and all the team to hear your views and we look forward continuing with the great service moving forward.
Thanks so much for your very positive review, we really pride ourselves on the standard of service we provide and standing out from the crowd so it is great to hear we have improved on the service you have received from other agents in the past. Hopefully we have restored your faith in the industry and we look forward to working with you in the future.
Hi Michael, thank you for taking the time to write this review. We aim to ensure landlords understand every part of the complex letting process, especially if they are new to the industry so it is great to hear that this has been particularly pleasing for you. We look forward to continuing working with you in the years to come.
Hi David, it's great to read your comments, we are delighted you have been pleased with our service and your recommendation, we look forward to working with you in the years to come.
Hi Jenny, thanks for writing this great review for us and for your recommendation. We will always remember your early morning frozen pipes during the ice and snow, happy that we were able to get the hot water running for you again! We look forward to helping you with any of your property related requirements in the future.
Thank you for taking the time to write this review for us, we are very pleased that you are happy with our service and look forward to working with you in the future.
Thanks for taking the time to write this review for us and the recommendation of our services. We understand how important it is for landlords to know that their property is being properly looked after, especially when not resident in the country so we are delighted to have provided you with this peace of mind.
Hi Colin, thanks for taking the time to write this review for us. We work really hard to provide an excellent service that delivers real value for money so it's great to hear that we are delivering this for you.
Great to hear from you Sue and hope all is going well. Thank you for the great review and your time in doing so, it's really pleasing to hear that you were impressed with the service you received from all members of staff and we look forward to working with you again in the future.




