2-move
based on 14 ratings. This website contains 14 user reviews of 2-move.
Filter Reviews
- Sales (as a Vendor)4
- Sales (as a Buyer)1
- Sales (Prospective customer)1
Lettings (as a Landlord)1- Lettings (as a Tenant)4
- Lettings (Prospective customer)3
- Repair/Property Management0
They manage our building0- They are our factor0
- They manage our estate0
They arranged our mortgage0- Re-Mortgages (Prospective Customer)0
- Mortgages (Prospective Customer)0
Surveys0- Conveyancing0
Agent Information
2-move is an enthusiastic and energetic property service company, catering for ALL areas of the property industry. With over 40 years combined experience in the independent side of the industry, it's unlikely there's anything we can't help you with or any problem we can't overcome.
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Customer Reviews
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2
people found
this helpful.
by 'Tara' 25/4/2013
- Branch:
- 6 Milton Road
- Services:
- Sales (as a Buyer)
- Staff Member
- Paula Valsler, Clinton Crawford
- Postcode
- ME3
- Experience:
- Would you use the agent again? Yes
We bought a property that was on their books and all went well. They kept us informed of what was happening with solicitors and the owners and the rest of the chain.
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2
people found
this helpful.
by 'Caprimandan' 20/1/2013
- Branch:
- 6 Milton Road
- Services:
- Sales (as a Vendor)
- Staff Member
- Clinton Crawford
- Postcode
- DA12
- Experience:
- Would you use the agent again? Yes
I've just had a really great experience with this estate agent. I had a couple of valuations to compare valuations and fees. None the agents were bad and all seemed very similar in terms of their approach and levels of service. Clinton was the agent that come out and I found him to be professional and courteous. It almost came down to a flip of a coin to choose an estate agent but out of all of the agents I met he seemed to follow up more and generally seemed more eager to be my agent. He promised me a good deal and compared to the other quotes I got they were about £900 cheaper so no complaints there. They done what they said they would and got me a buyer. I would use again but now live out of the area.
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2
people found
this helpful.
by 'CranfordJ' 2/1/2013
- Branch:
- 6 Milton Road
- Services:
- Sales (as a Vendor)
- Staff Member
- No staff selected.
- Postcode
- DA12
- Experience:
- Would you use the agent again? Yes
Whilst I cannot comment on 2move as a lettings company I have recently used them to sell my mothers property in Riverview Park. When my wife originally booked the appointment they asked a number of questions to help them prepare for the appointment which she thought was quite professional. The valuation manager met us as planned and ran through our options with pricing showing us properties that they, and other agents have sold. Whilst he gave us his opinion he didnt push us to go onto the market at his price, so we tried for a little higher (£2500 more) which he said was no problem. ... (read more)
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1
person found
this helpful.
by 'fran' 2/1/2013
- Branch:
- 6 Milton Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- , Natalie Gyles
- Postcode
- SE10
- Experience:
- Would you use the agent again? No
I have been living in a property managed by 2 move for 2.5 years and have had nothing but trouble with them. We have just recently come out of a period where our heating wasn't working for at least a month, during November/December this was less than welcome. We have finally had the boiler replaced, but are still awaiting someone to come back and bleed the radiators and replace cupboards which were removed when doing the replacement. We reported that our oven was broken about a month ago - we have heard nothing back. So no Christmas dinner for us. Witholding rent was the only way we have been able to get anything done and now we are paying again, they have gone back to their ridiculous ways. They say they will call you back and never do - it is literally like banging your head against a break wall, cannot explain how frustrating it is. I do not understand how they get anything done in that place because we are now on our 3rd property manager and each has been as incompetent as the last.
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by 'fran' 2/1/2013
- Branch:
- 6 Milton Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- , Natalie Gyles
- Postcode
- SE10
- Experience:
- Would you use the agent again? No
I have been living in a property managed by 2 move for 2.5 years and have had nothing but trouble with them. We have just recently come out of a period where our heating wasn't working for at least a month, during November/December this was less than welcome. We have finally had the boiler replaced, but are still awaiting someone to come back and bleed the radiators and replace cupboards which were removed when doing the replacement. We reported that our oven was broken about a month ago - we have heard nothing back. So no Christmas dinner for us. Witholding rent was the only way we have been able to get anything done and now we are paying again, they have gone back to their ridiculous ways. They say they will call you back and never do - it is literally like banging your head against a break wall, cannot explain how frustrating it is. I do not understand how they get anything done in that place because we are now on our 3rd property manager and each has been as incompetent as the last.
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1
person found
this helpful.
by 'Salisbury' 22/12/2012
- Branch:
- 6 Milton Road
- Services:
- Sales (Prospective customer)
- Staff Member
- No staff selected.
- Postcode
- DA12
- Experience:
- Would you use the agent again? No
I called the agent to arrange a price for my property, was told by a lady that a gentleman would call me back, he never did, i called back again and was told again a gentleman would call me back, guess what he never called. i thought i would try 1 last time spoke to a gentleman this time, Clifton, i was giving him details of my property, all he was interested in a what other agents I was having to see me. When i told him the name of the 2 i had book, i was disgusted to hear him saying nasty things about these agents and that i should cancel them and only have him as he was the best. i then told him not to bother coming as i was not happy with what he had said. Not very nice I thought
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1
person found
this helpful.
by 'Tony' 11/9/2012
- Branch:
- No Branch Selected
- Services:
- Lettings (Prospective customer)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
My experience within 2move is of disgust. I have phones them about a property I was interested in but no reply. I called them many times but no replys. Please do not use.
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1
person found
this helpful.
by 'Satisfied Customer' 3/9/2012
- Branch:
- 6 Milton Road
- Services:
- Sales (as a Vendor)
- Staff Member
- Chris Gilbert
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
I simply cannot understand all the negative reviews. I recently sold my house through the Gravesend branch and found the representative I dealt with Chris Gilbert, helpful, efficient and courteous. After a couple of viewings they found a suitable buyer and kept me informed of the progress at all times. Since completing on the sale of my property they have been very helpful with recommendations for builders to undertake some refurbishment work on my new home and all in all, I have received a first rate experience.
I thought I would write them up a good review as they were getting some bad ones on here. Remember, people are only really likely to write a review if they have a bad experience. Don't assume a few bad experiences are representational of the entire company.
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7
people found
this helpful.
by 'Stuart Read' 28/8/2012
- Branch:
- 6 Milton Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Kayleigh Conrad
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
I will put this as bluntly as possible and get to the point, - (avoid 2move like the plague). First of all we moved in on the 13th of December 2010 yet we was meant to move in on the 25th of November. We was bombarded with excuses as to why we couldn't move in and was lucky I could stay around my Nan's and store our belongings in certain places as I was potentially homeless thanks to them without my nan being around. When we moved in the washing machine waste pipe was not connected and there could of been a leak. The outside light wasnt working, the same as the door bell (no number was up... (read more)
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12
people found
this helpful.
by 'roxanne' 29/6/2012
- Branch:
- 6 Milton Road
- Services:
- Lettings (Prospective customer)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
worst time of my life thay say all the right things to get your money and then it all goes rong when thay get it i am now homeless with a 5year old son thay said i would be moving in a week i gave up my tenay and then thay said i lost te property please dnt go with them
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8
people found
this helpful.
by 'Bernie' 6/7/2011
- Branch:
- 6 Milton Road
- Services:
- Sales (as a Vendor)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
Yet another agent, disorganised, only interested in lining their own pockets, no real customer service to speak of....
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6
people found
this helpful.
by 'Greenhithe' 21/6/2011
- Branch:
- 6 Milton Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
The worse letting agents I have ever used. Do NOT use them, they are incompetent, unable to read an inventory and do not return calls or keep you up to date with issues. As soon as they take your money that\'s it, no more contact. Most agents are like this but 2Move take the biscuit on being the biggest bunch of cowboys out there!
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8
people found
this helpful.
by 'kat' 2/3/2011
- Branch:
- 6 Milton Road
- Services:
- Lettings (Prospective customer)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? No
Not proessional at all... Never return calls, as a prospective customer I had to chase all the time, It took them a week to send an email. They even went behind my back to ask another person to be my guarantor. Not checking with me first. I'm in the process of requesting my
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1
person found
this helpful.
by 'Shah' 5/10/2010
- Branch:
- 6 Milton Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- No staff selected.
- Postcode
- No postcode selected.
- Experience:
- Would you use the agent again? Yes
I have been using 2-Move to let & manage my properties for the past 1
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I really appreciate you taking the time to post a comment on here, greatly appreciated. Best wishes for the future to you and the family and congratulations again on the new job. Kind regards, Clint.
 which he said was no problem. They had viewings around within a few days and an offer had been submitted within 2 weeks a little low for our liking and even the agent said he would expect higher offers to follow. Within a month we had shaken hands with a young couple and agreed to take the home off of the market. We feel like they delivered a great service and always kept us in the loop, a few appointments didnt materialise to which they apologised for tried to reschedule, some did and some didnt. All in all we feel that they gave us good value for money, and we would tell our friends about them to use in the future/&display=popup&link=http://www.allagents.co.uk/review/42125/&redirect_uri=http://www.allagents.co.uk/review/42125/ "Share on your Facebook Wall"){kind=logo}
Good afternoon John. Firstly many thanks for taking the time to post a review regarding your experiences whilst dealing with my company, its greatly appreciated. May I take this opportunity to wish you and the family a Happy New Year and thank you once again for you kind instructions to sell the property. We all remain available to you should you require any further assistance in the future. Thanks again.
Dear Fran, Firstly, please allow me to introduce myself. My Name is Clinton and I am the Branch Manager of the Gravesend Office. Whilst I look after the main sales office in Wortham Road I am keen to do all possible to help in addressing any issues that you may still be experiencing. Please feel free to contact me direct on 01474 364 136 or via email at c.crawford@2-move.co.uk.
Dear Sailsbury. May I take this opportunity to thank you for posting your comments regarding your experience with my office in Gravesend. I am very keen to speak with you personally regarding this matter and hopefully assist you in anyway possible. Whilst this forum is indeed meant for consumers to voice their opinions, I must say that I have no knowledge of speaking with you thus far, however I want to address your concern personally. My name is Clinton Crawford, Branch Manager of our Gravesend Office and I can be contacted on 01474 364 136 or by email at c.crawford@2-move.co.uk. Thank you once again for brining your experience to my attention I very much look forward to speaking with you soon.
. First of all we moved in on the 13th of December 2010 yet we was meant to move in on the 25th of November. We was bombarded with excuses as to why we couldn\'t move in and was lucky I could stay around my Nan\'s and store our belongings in certain places as I was potentially homeless thanks to them without my nan being around. When we moved in the washing machine waste pipe was not connected and there could of been a leak. The outside light wasnt working, the same as the door bell (no number was up on the door) and the place was not clean - oven especially un-acceptably filthy. We reported all our problems but 2move never sorted it out for us. In the mid winter we was without heating for a week when the electric heater went in the living room. 2move didnt report it to the landlord until after the 3rd time of us ringing the so called estate agents (although the Landlord didnt want to spend out either being a typical landlord - tight). When a month from being due to leave the property the immersion heater switch was reported as being faulty (not switching off as the switch was stuck on) and we reported it plenty of times but 2move never sorted it out for us (yet again) and we was forced to keep turning the power off for the heater by the fuse box switch instead. They never return calls but are quick enough to take your money. When you go in the office they have music blaring out, are all talking about what there doing at the weekend and are f-ing and blinding. They are totally un-professional and I would never use them again. This is something iv learnt, always look at reviews before using an estate agent if possible. Oh and lastly they took the full 10 working days to send us our deposit money back. DISGUSTING SERVICE./&display=popup&link=http://www.allagents.co.uk/review/31668/&redirect_uri=http://www.allagents.co.uk/review/31668/ "Share on your Facebook Wall"){kind=logo}
Good Afternoon Stuart, I have taken over as the manager of the property management department at 2-move and whilst you are no longer a tenant of ours, I am certainly concerned about any previous issues which may have arisen. Going forward, we don't want anybody to have negative views of the company. It does appear that the majority of the issues you have highlighted are out of the hands of the agent and in this instance I can honestly say that it is not possible to resolve them by simply using another company. All maintenance issues are instructed accordingly by the Landlord and the... (read more)
